Senior Process, Data Analyst

Zelis

Senior Process & Data Analyst responsible for KPI ownership and data analytics to drive performance efficiency at Zelis. Collaborating with operations for actionable insights and continuous improvement.

Posted 6/19/2026full-timeAtlanta • Florida, Massachusetts, Montana, New Jersey • 🇺🇸 United StatesSenior💰 $105,000 - $133,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Operate within daily operational data to monitor performance, identify inefficiencies, and surface actionable insights
Develop, refine, and own KPIs that measure performance across operational workflows, with a strong focus on Pricing Solutions processes
Establish leading indicators to proactively identify risks, bottlenecks, and performance gaps
Partner with operations leadership to align KPIs with business objectives and drive accountability
Develop a deep understanding of end-to-end operational workflows, particularly within Pricing Solutions processes
Identify breakdowns, inefficiencies, and variation in performance across workflows
Conduct root cause analysis to diagnose systemic issues impacting cost, quality, and throughput
Partner with operations teams to design, test, and implement process improvements in real time
Support continuous improvement efforts using data-driven insights
Build and maintain dashboards and reporting tools that support daily operational decision-making
Ensure data is accurate, consistent, and accessible across operational reporting
Translate complex data into clear, actionable insights for both frontline teams and leadership
Evolve reporting from descriptive to diagnostic (and where possible, predictive) analytics
Drive standardization of performance reporting across teams
Act as a liaison between operations, data/technology teams, and leadership

Requirements

What you’ll need

7–10+ years of experience in data analytics, business analytics, or operations analytics
Strong experience working within operational environments and understanding complex workflows
Proven ability to develop KPIs and performance measurement frameworks
Advanced proficiency in SQL, Excel, and data visualization tools (Tableau, Power BI, Looker, etc.)
Experience building dashboards that support both daily operations and leadership visibility

Benefits

Comp & perks

401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticsbusiness analyticsoperations analyticsKPI developmentperformance measurement frameworksSQLExceldata visualizationdashboard buildingroot cause analysis

Soft Skills

communicationcollaborationproblem-solvinganalytical thinkingaccountabilityadaptabilityleadershipinsight generationprocess improvementdata interpretation