Director, Payer Client Operations

Zelis

Director leading operations for healthcare payment solutions at Zelis. Overseeing high-performing teams to enhance client experiences and operational performance.

Posted 7/2/2026full-timeSt. Louis • Florida, Montana, New Jersey • 🇺🇸 United StatesLead💰 $139,000 - $176,700 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of managers responsible for delivering exceptional operational performance and client outcomes.
Build a high-performing, accountable culture by developing leadership capability, fostering employee engagement, and creating opportunities for growth.
Partner with executive leadership to develop and execute operational strategies that support business objectives and long-term organizational growth.
Drive operational excellence through continuous improvement, workflow optimization, process standardization, and scalable solutions.
Establish and manage key performance indicators (KPIs), service level agreements (SLAs), quality metrics, productivity measures, and operational dashboards to ensure strong business performance.
Analyze operational trends and performance data to identify opportunities for improvement and proactively address risks.
Lead organizational change initiatives, including process redesign, technology adoption, and operational transformation efforts.
Partner closely with Product, Technology, Sales, Finance, and Client Success to improve operational effectiveness and enhance the client experience.
Serve as an escalation point for complex client issues, ensuring timely resolution while maintaining strong, long-term client relationships.
Manage workforce planning, capacity planning, and resource allocation to support business growth and operational efficiency.
Foster a culture of innovation, collaboration, accountability, and continuous improvement across the organization.

Requirements

What you’ll need

8+ years of progressive leadership experience in client operations, service operations, customer success operations, or healthcare operations.
Experience leading managers and developing high-performing leadership teams in a "leader of leaders" environment.
Demonstrated success leading operational organizations supporting enterprise clients.
Proven experience managing operational performance through KPIs, SLAs, workforce planning, capacity planning, and continuous improvement.
Strong analytical and problem-solving skills with the ability to translate data into operational improvements.
Experience leading cross-functional initiatives and influencing stakeholders across multiple business functions.
Excellent communication, executive presence, and relationship management skills.
Bachelor's degree or equivalent combination of education and professional experience.

Benefits

Comp & perks

401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational ExcellenceWorkflow OptimizationProcess StandardizationData AnalysisCapacity PlanningResource AllocationChange ManagementPerformance MetricsClient OperationsService Operations

Soft Skills

Communication SkillsRelationship ManagementEmployee EngagementCoaching and MentoringInnovation