Client Logistics Manager

Collectors

Client Logistics Manager responsible for the end-to-end movement of high-end client collections at Collectors. Coordinating logistics and communication across multiple departments for VIP clientele.

Posted 7/24/2026full-timeNew Castle • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $125,307 - $147,420 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics coordination and vault security protocols for high-value items, ensuring accurate and timely management of client intake and outbound logistics. Strong problem-solving abilities and attention to detail are essential for maintaining chain-of-custody documentation and resolving discrepancies.

Highest-signal resume keywords

Logistics CoordinationVault Security ProtocolsChain-of-Custody ManagementCross-Functional CollaborationCustomer Experience Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsSupply Chain ManagementFulfillment OperationsVault OperationsIncident TriageDocumentation AuditingWorkflow OptimizationData Reporting

Soft Skills

Attention to DetailProblem-SolvingEscalation ManagementCommunication SkillsCustomer Service Orientation

Tools & Technologies

Google SheetsGoogle Docs

Industry Keywords

High-Value CollectionsVIP ClienteleArmored Vehicle TransportInternational LogisticsCard Collecting

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Own the day-to-day coordination of client intake and outbound logistics with focus on VIP and high-end clientele, ensuring items move through receiving, cataloging, and shipping on time and without defects
Serve as the internal expert on vault security and logistics protocols for high-value accounts
Serve as the source of truth for the status of a client’s items across Ops, Customer Service, CRC, Claims, Security, and Facilities resolving discrepancies and escalating as needed
Partner with Vault Operations, Security and carriers to schedule, track, and confirm large or high-value collection pickups and deliveries
Maintain and audit chain-of-custody documentation for every high-value inbound and outbound movement, ensuring full traceability
Perform initial incident triage and immediate containment for sensitive VIP/high-end issues
Coordinate transport, such as armored vehicle, and insurance requirements for high-value collections; provide any additional logistical needs for international customers
Coordinate with partner departments (Ops, Customer Service, CRC, Claims, Security, Facilities, and Legal) to prioritize and expedite logistics for high-value clients
Identify recurring logistical bottlenecks within the high-end workflow and partner with the Process and Standards Manager to build and maintain scalable workflows
Provide reporting for VIP and high-end segments, including but not limited to on intake/outbound volumes, turnaround times, and exception rates

Requirements

What you’ll need

Prior experience in logistics, supply chain, fulfillment, or vault/custody operations
Proven ability to manage multiple concurrent priorities while maintaining accuracy under deadline pressure
Strong attention to detail with excellent problem-solving and escalation-management skills
Comfortable acting as a cross-functional point of contact between operations, customer service, and other inter-departmental teams
Strong understanding of Google Sheets, Docs, and similar tools
Excellent written and verbal communication skills
Passion for customer experience with a demonstrated track record of going above and beyond
Familiarity with card collecting and trading, with prior experience in the field being highly desirable.

Benefits

Comp & perks

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities