Care Coordinator

• Support administrative care management activities, including member outreach, inbound calls, and service scheduling
• Serve as a point of contact for members, providers, and staff to resolve issues
• Contact members by phone regarding care-plan next steps, community or health-plan resources, scheduling questions, concerns, and ongoing education
• Connect members with health-plan and community resources to support high-quality customer care
• Apply working knowledge of assigned health plan activities and resources
• Handle member and provider inquiries, requests, and concerns, including explaining care-plan procedures and protocols
• Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
• Document and maintain non-clinical member records in accordance with state and regulatory requirements
• Make referrals to address Social Determinants of Health needs
• Perform other duties as assigned
• Comply with all policies and standards

Care management coordinator supporting Centene members through remote outreach and healthcare-resource navigation

Care Management Support Coordinator II

Care management coordinator supporting Centene’s 28 million members through remote outreach, scheduling, and healthcare-resource navigation. Maintaining compliant records and resolving member and provider inquiries.

• Coordinate care for patients by ensuring access to eligible resources and programs
• Assist with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under Manager guidance
• Escalate cases to Integrated Care Nurses as needed
• Assist the clinical team with moving patients through the continuum of care
• Identify eligible resources and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to enroll members in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Provide exceptional two-way oral and written communication
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care
• Serve as a team lead, handle advanced escalations, support peers, and apply advanced critical thinking

Care Coordinator supporting kidney disease patients for DaVita, a comprehensive kidney care provider

Care Coordinator, Experienced

Care Coordinator supporting CKD and ESRD patients for DaVita, a comprehensive kidney care provider. Coordinating resources, referrals, screenings, and communications across clinical care teams.

• Handle inbound and outbound calls to assist with customer needs related to Health and Welfare benefits, including processing enrollments.
• Educating customers on benefit plans and program options.
• Utilizing tools to discuss premiums, coinsurance, copays, deductibles, and out of pocket expenses for health benefits.
• Using excellent customer service skills with empathy and compassion to resolve complex customer needs while navigating multiple tools in a quick-paced environment.
• Educating customers on plan provisions using Summary Plan Descriptions and other tools, including handling questions on COBRA and retirement.
• Handling questions about COBRA, process enrollments, and connect customers to relevant benefits, resources, or programs.
• Participating in ongoing healthcare training and adapting to new processes as needed.
• Scheduling and completing appointments for Retirement, Annual Enrollment, and other special events.
• Investigating identified issues by interacting with the health plan, provider, and other third parties as needed.
• Utilizing excellent written communication skills to accurately record and summarize customer needs and actions.
• Receiving coaching and feedback on performance and applying learnings.

Care Coordinator handling customer calls related to health and welfare benefits

Navigation Care Coordinator

Care Coordinator assisting customers with health and welfare benefits inquiries through inbound and outbound calls. Educating customers on available benefits and processing enrollments accordingly.

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
• Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
• Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
• Support care coordination goals by staying on schedule with monthly outreach targets.
• Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
• Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.
• Document all patient interactions in real time using the care coordination platform.
• Maintain HIPAA compliance in all patient communications and documentation.
• Maintain accurate, real-time documentation to support care coordination goals.

Licensed Vocational Nurse Care Coordinator managing patient outreach and care.

Licensed Vocational Nurse, Care Coordinator

Licensed Vocational Nurse Care Coordinator managing a panel of patients for health coaching and outreach. Collaborating across teams to ensure continuity of care in a remote work environment.

• Responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation
• Establishes patient chart upon initial referral and maintains documentation until discharge
• Facilitate flow of patient care from initial consultation to discharge
• Submit and track patient billing and maintain patient metrics
• Communicate effectively with Palliative Care service members, patients, families, and the community

Palliative Care Coordinator managing patient care documentation and communication

Palliative Care Coordinator

Palliative Care Coordinator responsible for patient care flow and documentation management. Collaborating with team members for effective patient support and communication with families.

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Care Coordinator at DaVita managing patient resources and coordinating care

Care Coordinator, Intermediate

Care Coordinator at DaVita helping complex patients navigate chronic conditions and coordinating care with healthcare teams. Hybrid role in East Texas-Lousiana, assessing patient needs and connecting with resources.

• Responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation
• Promote the Compassus philosophy, using the 6 Pillars of Success as the foundation
• Uphold the Code of Ethical Conduct
• Facilitate the flow of patient care from initial consultation to patient discharge
• Establish and maintain patient charts in accordance with Medicare/Medicaid rules and regulations
• Schedule new and follow-up Community Palliative Care visits
• Confirm appointments with Community Palliative Care patients
• Perform billing tasks as outlined in the Palliative Care Guideline

Palliative Care Coordinator ensuring patient care and documentation compliance

Palliative Care Coordinator at Compassus overseeing patient care flow and documentation compliance. Responsible for patient scheduling, billing tasks, and communication within healthcare teams.

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
• Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
• De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
• Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

Care Coordinator managing patient communications for digestive health at Oshi Health

Care Coordinator managing patient communications for digestive health at Oshi Health. Serving as the first point of contact for patients navigating their digestive health journey.

• Completes non-clinical screenings and escalates as needed.
• Helps identify eligible resources for patients
• Assists with the referral process & coordinates provider appointments
• Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
• Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
• Communicate directly with patients on a timely basis for all scheduling requirements.
• Maintain accurate and complete documentation of records.
• Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
• Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
• Act in accordance with the DaVita mission and values to deliver high quality care to our patients.

Care Coordinator assisting with patient management at DaVita IKC

Care Coordinator at DaVita IKC, facilitating patient care and managing appointments. Collaborating with clinical teams to ensure patients receive comprehensive support.

• Conduct scheduled and unscheduled in-person drive-bys on potential home health patients who are non-responsive to phone contact attempts
• Facilitate and support start-of-care (SOC) processes by confirming patient presence, availability, and readiness for initial evaluation
• Serve as a liaison between the patient and the home health care team
• Assist in verifying patient demographic and insurance information
• Communicate findings in real time to the SOC Operations Team and others
• Perform basic assessments within EMT-B scope of practice
• Coordinate with Clinical Manager when a patient is found in acute distress

Care Coordinator supporting home health operations by conducting drive-by visits

Care Coordinator supporting home health operations through drive-by visits. Conducting assessments and serving as a liaison between patients and healthcare team.

Care Coordinator jobs in Texas

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Care Management Support Coordinator II

Care Coordinator, Experienced

Navigation Care Coordinator

Licensed Vocational Nurse, Care Coordinator

Palliative Care Coordinator

Care Coordinator, Intermediate

Palliative Care Coordinator

Care Coordinator

Care Coordinator

Care Coordinator