Care Coordinator

Connecting for Better Health

Care Coordinator managing patient communications for digestive health at Oshi Health. Serving as the first point of contact for patients navigating their digestive health journey.

Posted 7/7/2026full-timeRemote • Arizona, Florida, Idaho, Louisiana, Montana, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Vermont, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $52,000 per yearWebsite

About the role

Key responsibilities & impact

Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

Requirements

What you’ll need

3+ years of experience in remote customer service experience (telehealth or digital health strongly preferred).
Fluency in healthcare terminology and comfortable navigating clinical concepts.
Experience in health insurance navigation and confident in explaining benefits and cost-sharing to patients.
Technically proficient in EMR/EHR and CRM platforms (Salesforce, Athena Health) and tools such as Zoom, Slack, and Google Workspace.
Exceptional verbal and written communicator who can be both efficient and empathetic.
Highly organized, detail-oriented self-starter who works independently and requires minimal supervision.

Benefits

Comp & perks

Health Benefits: Employer-sponsored medical, dental, and vision coverage
Time Off: Unlimited PTO + 11 paid company holidays
Retirement: Eligibility to contribute to 401(k)
Work Style: Remote-first flexibility
Growth: Tailored professional development opportunities as we scale
Life Concierge: Access to Overalls, because we know life happens

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient Communication ManagementAppointment SchedulingBilling And Insurance ExplanationClinical Question TriagePrescription Coordination

Soft Skills

EmpathyAttention To DetailOrganizational SkillsDe-Escalation TechniquesSelf-Starter