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Care Coordinator
DaVita Kidney CareCare Coordinator at DaVita IKC, facilitating patient care and managing appointments. Collaborating with clinical teams to ensure patients receive comprehensive support.
About the role
Key responsibilities & impact- Completes non-clinical screenings and escalates as needed.
- Helps identify eligible resources for patients
- Assists with the referral process & coordinates provider appointments
- Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
- Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
- Communicate directly with patients on a timely basis for all scheduling requirements.
- Maintain accurate and complete documentation of records.
- Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
- Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
- Act in accordance with the DaVita mission and values to deliver high quality care to our patients.
Requirements
What you’ll need- High school diploma or GED required
- At least two (2) years of experience in a professional office environment
- Ability to work with and resolve confidential information and/or issues using discretion and judgment
- Excellent verbal communication skills over the phone
- Proficiency with Microsoft Office/Excel/Outlook
- Commitment to service excellence and patient satisfaction
- Excellent verbal and written communication skills
- Ability to work autonomously
Benefits
Comp & perks- Comprehensive Benefits Package including Paid Time Off
- Healthcare
- 401k
- Professional Growth Opportunities
- Tuition Reimbursement Options
- Diverse, Community-based and FUN Work Culture
ATS Keywords
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Soft Skills
Exceptional CommunicationService ExcellenceAutonomous Work