Call Center Representative

• Respond to community-based inbound calls and web inquiries
• Provide information and services through Sentara's web and interactive call center platforms
• Deliver exceptional customer service by offering accurate, timely, and helpful information to consumers
• Produce and maintain tracking and monitoring reports
• Ensure data accuracy and accessibility
• Manage consumer databases to support efficient operations

Web and Contact Center Representative

• Provide excellent customer service to support Freddie Mac Gateway, mortgage products, and technology offerings.
• Resolve customer inquiries while leveraging call center technology.
• Provide customer insights management and collaborate with cross-functional teams to improve the overall customer experience.
• Represent the organization as the principal customer contact on contracts and often performs project leadership role.

Senior Customer Contact Center

• Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO)
• Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for mortgage and/or other Navy Federal accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

Member Service Representative II – Mortgage Loan Originator, Contact Center Operations

• Assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs.
• Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc.
• Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers.
• Perform customer follow-up activities including quotes, information requests, etc.
• Properly collect and input customer information for proper customer identification.
• Make recommendations of special promotions and affiliated partner’s products and services.

Contact Center Inbound Sales Agent

• Serve as the primary point of contact for consumers navigating the mortgage process
• Provide empathetic, consultative assistance via inbound calls on mortgage-related topics
• Respond to written consumer requests with detailed, helpful guidance
• Take initiative to develop new skills and domain knowledge
• Conduct follow-up outbound calls to assist case managers with complex or long-standing consumer issues
• Collaborate with colleagues to identify and drive improvements to the consumer experience

Senior Contact Center Agent, Consumer Assistance Network

• You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits.
• Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts.
• This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information.
• You may periodically provide support through outbound calls as well.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers as needed.
• Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Benefits Call Center Representative

• Make a high volume of outbound calls daily to members regarding cases received from health plans.
• Collect and verify member information by phone, ensuring accuracy and completeness.
• Accurately document all member interactions and update records in the system before case assignment.
• Perform repetitive outreach and data verification tasks with consistency and attention to detail.
• Address member questions or concerns, escalating to a Client Services Consultant as needed.
• Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
• Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
• Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

Member Outreach Coordinator – Call Center

• Serve as a positive and professional brand ambassador for Wyndham Destinations.
• Partner with the resort staff to receive arrival sheets of guests checking in.
• Greet, present, and incentivize prospective customers to attend a sales-preview tour.
• Screen and qualify potential customers based on company guidelines.
• Make sales-tour reservations and collect required deposits.
• Attend all scheduled training sessions, department meetings, and keep current on marketing information, materials, and industry trends.

In House Call Center Agent

• Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status
• Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status
• Complete SharePoints, follow up with students and work on Special Projects
• Works effectively as a team member, embracing and fostering LU’s mission
• Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
• Performs other duties as assigned

Military Affairs Contact Center Agent I

• Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status
• Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status
• Complete SharePoints, follow up with students and work on Special Projects
• Works effectively as a team member, embracing and fostering LU’s mission
• Performs other duties as assigned

Financial Aid Contact Center Agent I

• Responsible for supporting the operation of the risk function by identifying and assessing operational risks and controls
• Identify related control weaknesses or gaps and support business partners to develop approaches and solutions to mitigate identified weaknesses or gaps
• Provide advice to management based on this knowledge base
• Solve a range of straightforward problems with increased scope and complexity

Risk Analyst, Contact Center Risk

• Respond to incoming calls efficiently and effectively with the highest level of quality service.
• Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
• Answer general questions from patients with courtesy and patience.
• Confirm, schedule, and reschedule appointments, as necessary.
• Follow up with patients on scheduled appointments.
• Update patient demographics.
• Collect and verify insurance information.
• Make outbound calls to patients and clinics.
• Handle online appointment requests.
• Handle email inquiries.
• Task messages to clinics.

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Patient Onboarding Associate – Call Center

• Manage a high volume of inbound and outbound calls
• Provide exceptional customer service
• Schedule patient appointments accurately using the organization's EMR system
• Assist patients in rescheduling or canceling appointments
• Verify and update patient demographic and insurance information
• Document all patient interactions and maintain accurate call records
• Collaborate with clinical staff and other departments to ensure a seamless patient experience
• Follow HIPAA regulations to maintain patient confidentiality and data security

• Support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options.
• Handle a steady call volume while navigating multiple systems.
• Assist with back-office tasks like claims processing and general administrative work.

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

• Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for both Medicaid recipients and providers to ensure their needs are met.

Call Center Associate – Medicaid

• To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
• Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for mortgage and/or other Navy Federal accounts.
• Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO).

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
• Present a positive, professional, and high energy approach to clients, health plan members, and team members
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
• Report member complaints and escalations immediately to Member Engagement Managers
• Participate in peer side-by-side coaching as needed
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

See all jobs on JobTailor

Web and Contact Center Representative

Senior Customer Contact Center

Member Service Representative II – Mortgage Loan Originator, Contact Center Operations

Contact Center Inbound Sales Agent

Senior Contact Center Agent, Consumer Assistance Network

Benefits Call Center Representative

Member Outreach Coordinator – Call Center

In House Call Center Agent

Military Affairs Contact Center Agent I

Financial Aid Contact Center Agent I

Risk Analyst, Contact Center Risk

Call Center Representative

Patient Onboarding Associate – Call Center

Call Center Representative

Benefits Call Center Representative

Call Center Representative

Call Center Associate – Medicaid

Call Center Representative

Member Service Representative II – Mortgage Loan Originator, Contact Center Operations

Outbound Call Center Rep