Sales Manager – Call Center Environment

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Sales Manager in an inbound call center leading a team to ensure sales success. Responsible for team education, rapport building, and meeting company goals in a remote office setting.

Posted 7/15/2026full-timeNorfolk • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing remote teams while fostering a positive work environment. Excels in communication, coaching, and motivating sales representatives to achieve company goals and maintain quality standards.

Highest-signal resume keywords

Team LeadershipRemote Team ManagementCall Quality MonitoringSales CoachingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceTeam ManagementQuality Standards MonitoringSales Process EducationCoaching Techniques

Soft Skills

Interpersonal SkillsAdaptabilityTime ManagementMotivational SkillsCustomer Focus

Industry Keywords

Call Center EnvironmentSales ExperienceRemote WorkTeam EngagementServant Leadership

About the role

Key responsibilities & impact

Lead a team of 15-20 team members in a positive atmosphere in a remote setting, while working in office.
Relay company goals, quality standards, and processes, and procedures to our team through servant leadership.
Educate and support sales representatives through their sales experience.
Build rapport and establish relationships with our team by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

Requirements

What you’ll need

Must be at least 18 years of age
High school diploma or equivalent
2 years of experience leading a team in a call center environment
At least one year of experience in leading a remote team
Experience in monitoring call quality, call queue, and coaching sales
Strong communication skills (verbal, written, and interpersonal)
A customer focused approach with adaptability to new situations
Ability to multitask, prioritize and manage time
Ability to motivate and engage a sales team

Benefits

Comp & perks

Competitive Pay
Weekly Pay
Paid Training
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets