Life Protect 24/7

Call Center Representative

• Receive calls from a variety of customers
• Share our service that rescues over 5,000 lives every month
• Educate others about the importance of our product
• Bring integrity and customer satisfaction to every interaction
• Build rapport and establish relationships with our customers
• Genuinely listen to customer needs
• Communicate with clarity
• Provide solutions to their questions and concerns

Call Center Sales – In-Office

• Provide customers with information about personal medical alert services
• Take calls from a variety of customers and share the service
• Educate others about the importance of the product while ensuring customer satisfaction
• Build rapport and establish relationships by listening, identifying needs, and providing solutions

Call Center Sales, Part-Time Weekend Shifts

• Receive calls from a variety of customers and share service that rescues lives
• Educate others about the importance of the product
• Bring integrity and customer satisfaction to every interaction
• Build rapport and establish relationships with customers by genuinely listening and identifying needs
• Communicate with clarity and provide solutions to questions and concerns

Call Center Sales – Day Shifts

• Receive calls from customers to provide information and sales support
• Share the personal medical alert service and educate customers on its importance
• Build rapport and establish relationships with customers
• Listen to customer needs and provide solutions
• Communicate clearly and follow up with clients
• Collaborate in a team environment to enhance sales strategies
• Participate in training and development programs to improve sales skills
• Meet and exceed sales targets and performance goals

Call Center Sales, Evening Shifts

Insurance

• Generate qualified leads for Licensed Insurance Agents
• Answer inbound calls and verify Medicare Parts A & B eligibility using a script
• Deliver brief scripted information
• Transfer qualified callers to a Licensed Insurance Agent
• Maintain required call volume and conversion standards
• Represent the company with professionalism and energy

Insurance Transfer Representative

Collections

• Make and receive calls from diverse customers who need to update their service or account for our product
• Handle outbound and inbound calls from our client base in a respectful and professional manner
• Listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions
• Review each customer's situation to determine the best approach to ship the customer's product
• Increase account retention, and address product questions and customer concerns
• Handle customer complaints
• Identify & report escalated issues and complaints to management
• Process sales & cancellations
• Offer savings opportunities and switch the form of payment when applicable
• Have a good understanding of assigned goals and objectives
• Perform other duties as assigned by management

Collections Agent

Customer Retention Specialist

• Provide inbound sales support to customers
• Educate existing customers about the importance of keeping products
• Build rapport and establish relationships with customers
• Listen to customer needs and provide solutions
• Participate in training programs to develop sales skills
• Meet performance goals and objectives