AM Sales Manager – Call Center

Life Protect 24/7

Sales Manager leading a team in an inbound call center for medical alert systems. Focused on developing sales skills and team motivation in a positive work environment.

Posted 7/15/2026full-timeNorfolk • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing remote teams while fostering a positive work environment. Skilled in coaching, monitoring call quality, and enhancing sales team performance through effective communication and relationship-building.

Highest-signal resume keywords

Team LeadershipCall Center ExperienceRemote Team ManagementCoaching Sales RepresentativesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Quality MonitoringCall Queue ManagementSales CoachingMultitaskingTime Management

Soft Skills

Customer-Focused ApproachAdaptabilityMotivationEngagementInterpersonal Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call Center EnvironmentSales ExperienceTeam BuildingQuality StandardsCompany Goals

About the role

Key responsibilities & impact

Lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office
Relay company goals, quality standards, and processes
Educate and support sales representatives through their sales experience
Build rapport and establish relationships with the team by genuinely listening and providing solutions

Requirements

What you’ll need

Must be at least 18 years of age
High school diploma or equivalent
2 years of experience leading a team in a call center environment
At least one year of experience in leading a remote team
Experience in monitoring call quality, call queue, and coaching sales
Strong communication skills (verbal, written, and interpersonal)
A customer-focused approach with adaptability to new situations
Ability to multitask, prioritize, and manage time
Ability to motivate and engage a sales team

Benefits

Comp & perks

Competitive Pay
Weekly Pay
Paid Training
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets