Benefits Call Center Representative

Conduent

Benefits Call Center Representative for US customers related to employee and retiree benefits. Handling inquiries and providing resolutions while managing call volumes with attention to detail.

Posted 6/26/2026full-timeChesapeake • Virginia • 🇺🇸 United StatesSeniorLead💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Support customers by answering inbound calls related to employee and retiree annuity benefits
Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits
Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions
Handle sensitive customer information with strong attention to detail, communication skills, and empathy
Remain focused, meet performance expectations, and deliver a professional, positive experience in a remote environment

Requirements

What you’ll need

Previous customer service and/or call center experience
Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
Strong keyboarding skills and proficiency navigating multiple systems
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask effectively while managing a high volume of calls
Ability to follow guidelines and provide accurate information
High school diploma, GED, or college degree
Successful completion of background check and/or drug test
Must be 18 years of age or older

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

keyboard skillsnavigating multiple systemscustomer service experiencecall center experienceproblem-solving skills

Soft Skills

communication skillsattention to detailempathymultitaskingability to follow guidelines

Certifications

high school diplomaGEDcollege degree