Senior Customer Contact Center

Freddie Mac

Senior Customer Contact Center position at Freddie Mac, offering service and support for mortgage products. Collaborating with teams to enhance customer experience and resolve inquiries.

Posted 6/10/2026full-timeMcLean • Texas, Virginia • 🇺🇸 United StatesSenior💰 $82,000 - $124,000 per yearWebsite

About the role

Key responsibilities & impact

Provide excellent customer service to support Freddie Mac Gateway, mortgage products, and technology offerings.
Resolve customer inquiries while leveraging call center technology.
Provide customer insights management and collaborate with cross-functional teams to improve the overall customer experience.
Represent the organization as the principal customer contact on contracts and often performs project leadership role.

Requirements

What you’ll need

Typically has 5 - 7 years related experience
College Degree or equivalent experience
Strong verbal and written communication skills
Ability to engage with senior customer personnel on critical technical issues
Able to work under limited direction, independently determines and develops approach to solutions

Benefits

Comp & perks

competitive compensation
market-leading benefit programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicecommunication skillsproject leadershipcollaborationproblem-solvingindependenceengagement with senior personnel

Certifications

College Degree