Freddie Mac

Account Executive

• supporting the development, management and negotiation of customer relationships
• develop a deep understanding of the customers' business models and strategies
• guide the portfolio of accounts to ensure delivery of business value
• lead and mentor account team members to achieve goals
• strategize and collaborate with partners, including pricing, credit, servicing, and legal team

Financial Planning and Analysis

• Lead the governance, maintenance, and continuous improvement of enterprise requirements and templates for non-financial risk reporting
• Serve as the central PMO lead for non-financial risk reporting governance, coordinating stakeholders, clarifying decisions, and driving consistent execution across the enterprise
• Prepare executive‑ready materials, analysis, and status reporting for senior leadership and governance forums
• Manage the end-to-end program for non-financial risk reporting, including intake, prioritization, decisioning, implementation tracking, and status reporting
• Facilitate governance discussions with clear impact analysis, recommendations, decision support materials, and documented outcomes to enable timely decision-making
• Establish and maintain core PMO artifacts, including issue and risk logs, enhancement trackers, decision records, and governance documentation to support transparency and auditability
• Monitor data quality, consistency, and completeness across NFR reporting outputs
• Coordinate cross-functional delivery with business, risk, data, and technology teams to advance automation, standardization, and scalable reporting solutions
• Partner with enterprise and divisional risk teams to drive adoption of reporting standards, monitor implementation progress, and resolve execution challenges
• Facilitate stakeholder communications, training, and implementation guidance to reinforce expectations, timelines, roles, and accountability
• Build strong working relationships across first line, second line, and Internal Audit partners

Non-Financial Risk Reporting PMO Lead

DevOps Engineer

• Design, implement, and maintain automated solutions to ensure high availability
• Collaborate with stakeholders to respond to production incidents
• Set up monitoring systems to track performance metrics
• Analyze system performance and optimize for speed
• Leverage automation tools to ensure efficiency
• Work closely with stakeholders to support new features
• Forecast resource needs and plan for future growth
• Create and maintain up-to-date documentation
• Exhibit curiosity to continuously learn emerging technologies

Site Reliability Engineer – Tech Lead

Call Center Representative

• Provide excellent customer service to support Freddie Mac Gateway, mortgage products, and technology offerings.
• Resolve customer inquiries while leveraging call center technology.
• Provide customer insights management and collaborate with cross-functional teams to improve the overall customer experience.
• Represent the organization as the principal customer contact on contracts and often performs project leadership role.

Senior Customer Contact Center

• Serve as the primary point of contact for consumers navigating the mortgage process
• Provide empathetic, consultative assistance via inbound calls on mortgage-related topics
• Respond to written consumer requests with detailed, helpful guidance
• Take initiative to develop new skills and domain knowledge
• Conduct follow-up outbound calls to assist case managers with complex or long-standing consumer issues
• Collaborate with colleagues to identify and drive improvements to the consumer experience

Senior Contact Center Agent, Consumer Assistance Network

Compliance

• Oversee financial crime investigations and ensure compliance with AML regulations
• Manage internal relationships with business partners
• Identify patterns and root causes of financial crimes
• Conduct reviews of suspicious activity reports and high-risk accounts
• Support operational improvements and enhancements

Account Executive

Non-Financial Risk Reporting PMO Lead

Site Reliability Engineer – Tech Lead

Senior Customer Contact Center

Senior Contact Center Agent, Consumer Assistance Network

Compliance Business Lead – Investigation Oversight