Freddie Mac

Call Center Representative

• Provide excellent customer service to support Freddie Mac Gateway, mortgage products, and technology offerings.
• Resolve customer inquiries while leveraging call center technology.
• Provide customer insights management and collaborate with cross-functional teams to improve the overall customer experience.
• Represent the organization as the principal customer contact on contracts and often performs project leadership role.

Senior Customer Contact Center

• Serve as the primary point of contact for consumers navigating the mortgage process
• Provide empathetic, consultative assistance via inbound calls on mortgage-related topics
• Respond to written consumer requests with detailed, helpful guidance
• Take initiative to develop new skills and domain knowledge
• Conduct follow-up outbound calls to assist case managers with complex or long-standing consumer issues
• Collaborate with colleagues to identify and drive improvements to the consumer experience

Senior Contact Center Agent, Consumer Assistance Network

Compliance

• Oversee financial crime investigations and ensure compliance with AML regulations
• Manage internal relationships with business partners
• Identify patterns and root causes of financial crimes
• Conduct reviews of suspicious activity reports and high-risk accounts
• Support operational improvements and enhancements

Compliance Business Lead – Investigation Oversight

Data Engineer

• Build innovative solutions for improving operational efficiency through automation
• Modernize technology stack by leveraging the latest data tools and AWS/Cloud native technologies
• Responsible for delivery of IAM data solutions to enable self-service capabilities
• Integrations between IAM systems
• Collaborate with other technology teams to advance technical capabilities
• Automate and optimize processes to meet business challenges
• Provide technical leadership and identify trends, patterns, and insights that can advise business decisions and strategies
• Lead the development and implementation of solutions that meet business needs
• Ensure solutions align with business objectives and deliver measurable outcomes

Data Engineering, Tech Lead

Underwriter

• Build toward credit approval and closing individual mortgage loans collateralized by multifamily properties
• Analyze and evaluate due diligence documentation related to sponsor, property characteristics, operating history, property inspection, market, etc. and utilize this information to develop a pro forma income and expense statement
• Prepare concise, complete, and transparent Investment Briefs for loan approval and commitment and ensure accurate data quality for loan securitization
• Collaborate and communicate with external and internal business partners to solve problems and achieve shared success

Multifamily Underwriting Associate – Conventional Underwriting

Analyst

• Work closely with Production Team Leads and collaborate with internal and external partners
• Support Producers in evaluating, structuring, and quoting new debt opportunities
• Review loan submissions from Freddie Mac’s Lender network and perform initial due diligence
• Size and structure deals in accordance with Freddie Mac’s credit policies and pricing standards
• Partner with internal underwriting and pricing teams and external Lender network to negotiate competitive transaction terms
• Assist with deal management throughout the loan process
• Prepare reports and macro-data analyses, participate in special projects, and assist with technology and AI efforts as needed

Senior Multifamily Production Analyst

Product Manager

• Help define and support a clear product vision for fraud detection, analytics, case management, and risk-mitigation solutions
• Translate fraud trends, investigator workflows, regulatory expectations, and operational needs into prioritized product features
• Collaborate with technology, risk, QC, enterprise fraud, seller/servicer oversight, and other stakeholders to deliver scalable, defensible solutions
• Analyze threats, performance metrics, and user feedback to refine strategy and improve product effectiveness
• Connect strategy and execution, ensuring alignment across roadmap, delivery, and enterprise fraud-risk objectives
• Serve as a subject-matter resource within Freddie Mac and contribute to industry discussions on modern fraud-risk management.

Single-Family Product Owner – Manager

Sales

• Work closely with the Production Team Leads and collaborate with internal and external partners.
• Support Producers in evaluating, structuring, and quoting new debt opportunities.
• Review loan submissions from Freddie Mac’s Lender network and perform initial due diligence, including analysis of comparable properties, market data, and cash flow projections.
• Size and structure deals in accordance with Freddie Mac’s credit policies and pricing standards, and issue preliminary terms to Lenders and their Borrowers.
• Partner with internal underwriting and pricing teams – as well as external Lender network – to negotiate competitive transaction terms, while ensuring alignment and seamless execution.
• Assist with deal management throughout the loan process, addressing issues that may arise during underwriting, commitment, and closing.
• Manage the loan pipeline for your assigned team and the region – ensuring system updates are made in a timely manner.
• Prepare reports and macro-data analyses, participate in special projects, and assist with technology and AI efforts as needed.

Production and Sales Analyst

Manager

• Develop a strong understanding of assigned Sellers, Credit Risk Management objectives, loan programs, and operating procedures.
• Deliver practical, risk-based solutions within established risk tolerances.
• Monitor Seller credit risk, focusing on delivery profile trends and loan performance.
• Identify emerging issues and recommend actions to sustain or improve credit quality.
• Manage and strengthen internal and external relationships related to credit matters.
• Partner with business and risk stakeholders on credit risk assessments and policy applications.

Seller Credit Risk Manager

Security Engineer

• Contribute to a collaborative team as a subject matter expert focusing on advanced offensive security
• Design and implement AI-powered security tools
• Proactively address vulnerabilities
• Champion secure engineering practices across the organization

Offensive Security Engineer, Technical Lead

• Provide engineering and automation of Firewall/Web Application
• Lead automation through scripting, companywide new application implementation and other secure perimeter activities for the Freddie Mac infrastructure and applications
• Collaborate with the business as they are our customers
• Improve audit evidence gathering and streamline evidence capturing processes
• Handle a queue of requests from the business
• Advise the business on current perimeter configurations and upcoming changes
• Execute to completion any task given to you

Network Security Engineer, Tech Lead

• Enhance and mature Risk Management practices by supporting the development of enterprise-wide cybersecurity policies and standards
• Provide oversight and advisory services to 1st line partners regarding the application of standard requirements across a wide variety of technologies to manage risk
• Support the development and execution of controls to monitor cybersecurity compliance and drive organizational change
• Develop effective and measurable metrics (KRI, KPI and KCI) to analyze data and proactively identify trends or new/emerging risks
• Execute risk analytics and reporting
• Provide advisory consultation to lines of businesses and make course of action recommendations to manage risk
• Effectively challenge our 1st line of defense technology teams while collaborating with the 3rd line of defense and internal 2nd line partners
• Collaborate with key risk areas, business partners, and IT counterparts to design action plans to address Cybersecurity and IAM risk
• Autonomously lead program execution with documented project plans, expectations and schedule
• Provide status reports, escalation and impediment resolution when needed
• Support the Director in leading and managing the team

Senior Cybersecurity Risk Analyst

• Support and assist the Production Team in the origination and structuring of permanent financing and/or recapitalization for commercial properties
• Assist in regular marketing calls regarding new products & processes, joint marketing calls to meet with active borrowers
• Attend industry events
• Manage the pipeline for both the assigned team and the Region
• Conduct property inspections
• Perform preliminary sizing of deals according to Freddie Mac’s credit policies
• Oversee the quoting and deal structuring process
• Assist with deal management through the rate lock

Multifamily Production Analyst

Financial Crime

• Support risk management and compliance efforts related to BSA and AML regulations
• Assist the manager in QA oversight of counterparty screening process
• Collaborate with cross-functional teams on alert dispositions
• Review counterparty screening processes for accuracy
• Document procedures in compliance with FM’s Financial Crimes Risk Standard
• Identify operational improvements and participate in special projects

Compliance Oversight Analyst – Ethics, Financial Crimes

Full-stack Engineer

• Build mission‑critical platforms at the intersection of finance, scale, and modern engineering.
• Collaborate with experienced engineers and business leaders who value strong engineering practices.
• Design and build core platform capabilities for a best‑in‑class payments system supporting enterprise-wide mission-critical business functions.
• Collaborate closely with business partners across Front Office, Back Office, and Payments to translate complex requirements into elegant technical solutions.
• Lead hands‑on development efforts, from prototyping through production, with a strong focus on quality, performance, security, and resilience.
• Drive architectural and design decisions, anticipating performance bottlenecks and optimizing systems as they scale.
• Deliver in a fast‑paced, agile environment, balancing speed with stability and long‑term maintainability.
• Support production systems, troubleshoot issues, and respond to time‑sensitive business needs with confidence and ownership.