Business Operations

• Support and execute Business Process Optimization functions, including project coordination, business process mapping and review, product backlog management, and business intelligence/data governance initiatives.
• Facilitate implementation of process or technology improvement opportunities by managing BPO projects.
• Collaborate with business partners to identify, document and develop requirements on new backlog tasks for existing software applications.
• Participate in roadmap development.
• Collaborate with Field Operations teams to understand daily processes, pain points, system needs, and opportunities to improve work execution, communication, reporting, and decision-making.
• Evaluate Field Operations workflows and technology solutions to identify standardization opportunities, reduce manual effort, and improve data quality.
• Develop strong working relationships with business partners, IT stakeholders, consultants and vendors.

Business Process Professional II

• Translate annual and multi-year strategic priorities into clear operating plans, milestones, and review cadences that connect leadership intent to measurable outcomes
• Structure executive and leadership discussions, including OKR and priority-setting forums, to surface tradeoffs, drive decisions, and ensure commitments are documented and followed through
• Own and continuously improve the company’s enterprise operating rhythm, including executive planning sessions, leadership offsites, All Hands, and quarterly and annual business reviews
• Maintain enterprise-level visibility into critical initiatives, dependencies, risks, and outcomes, surfacing issues early and aligning leaders on mitigation and course correction
• Design and maintain KPI frameworks, dashboards, and reporting mechanisms that inform executive decision-making and reinforce accountability
• Develop executive-ready insights, recommendations, and materials for senior leadership consumption
• Contribute to competitive and market analyses in support of decision-making, partnering with relevant internal teams and Rakuten international as needed
• Use Claude and similar AI tools to produce first-pass drafts of executive materials and rapid competitive scans; build simple, repeatable prompt/agent workflows to standardize outputs and reduce cycle time for exec cadence

Strategic Business Operations Manager

• The Director, Business Operations is a critical role in the Communications team, providing support to the team and delivering excellence in an exciting, fast-paced and high-performance work environment.
• This role is instrumental in advancing the communications function through transformational operating model improvements, capability-building, AI adoption, and stakeholder engagement, project management, delivering measurable results and fostering a culture of innovation and agility.
• Collaboration across functions and geographies is vital as the Director will handle complex situations and multiple responsibilities, simultaneously balancing short-term and long-term projects with the urgency of immediate demands.
• Help the Chief Communications Office maximize her time and executive visibility – both internally and externally- within a strategic framework.
• Help identify, organize, and bring to the Chief Communications Officer critical issues and required information to help improve decision making and problem-solving.
• Support effective flow of information and decisions for the Chief Communications Officer.
• Support Communication team projects, strategic offsites & other events.

Director, Business Operations – Communications Team

• Formalizing the strategy, processes, communications, and systems to maximize CFC engagement
• Collaboratively improve the sales effectiveness of CFCs
• Identify issues impacting organizational goals and solutions
• Lead and manage critical projects advancing organizational effectiveness
• Evolve and manage selling skills and capability curriculum for CFCs
• Collaborate with US Marketing Teams, Training, and Sales leadership

Operations Manager – Business Operations/Enablement, Vaccines Sales

• The Business Process Leader, Reporting leads and coordinates end-to-end business process activities to deliver accurate, timely, and widely adopted reporting across MMA.
• Collaborates closely with the Business Process team, Data Insights & Reporting Center of Excellence (COE), and national and regional stakeholders to translate reporting requirements into effective, technology-driven processes aligned with client services workflows and the agency management system.
• Accountable for managing reporting intake and incident triage, maintaining clear and authoritative documentation, and driving continuous process improvements.
• Ensures consistent data interpretation, operational efficiency, and strong user adoption throughout the organization.
• Engages cross-functional teams (operations, finance, IT, sales, client services, etc.) to map current state, design future workflows, and produce requirements and acceptance criteria.
• Manages in‑flight work and program status for active reporting requests and enhancements; tracks progress, coordinates dependencies, identify and escalates blockers, and ensures timely handoffs to delivery teams.
• Communicates status, risks and recommendations clearly and professionally to stakeholders at all levels.

Business Process Leader, Reporting

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Senior Associate, BizOps & Analytics

• Co-develop and own SCIEX's global multi-year AI transformation strategy
• Identify, prioritize, and deploy high-value AI use cases across various sectors
• Partner with internal teams and vendors to design, pilot, scale, and sustain AI solutions
• Own end-to-end delivery of AI and digital initiatives
• Develop productive partnerships with leading AI solution vendors
• Lead cross-functional teams in a matrixed environment
• Drive structured change management, training, communications, and user feedback loops

Senior Director, Global AI Deployment – Business Process Transformation

• Lead frontier efforts across some of our newest and most ambitious emerging business lines.
• Own end-to-end strategy and operational execution, helping take ideas from our R&D and 0-to-1 teams and scale them across the DoorDash ecosystem.
• Work cross-functionally with R&D, product, finance, marketing, and business development teams to turn ambitious goals into high-impact results.
• Report into the VP of New Business Strategy & Operations.

Director, Strategy & Operations – New Business

• Plan and supervise assigned engagements
• Acquire a working knowledge of the client’s business
• Review all workpapers
• Review financial statements for accuracy and completeness, including note disclosures
• Analyze balance sheet accounts and prepare reconciliations
• Perform daily posting of cash transactions and ensure cash reconciliations are timely
• Perform periodic internal audits on specific activity to ensure compliance with internal controls
• Research and facilitate the resolution of issues arising during engagements
• Interact with key client management to gather information, resolve problems and make recommendations for business and process improvements
• Active involvement in professional development of staff
• Prepare staff evaluations

Senior Outsourced Accounting – Financial Services, Business Process Outsourcing

• Own the systems our revenue runs on including Salesforce, quotes, sales orders, and reporting
• Generate accurate quotes and sales orders in collaboration with Sales leads
• Ensure accuracy of pipeline and forecast data in Salesforce
• Administer Salesforce and support users, manage fields and reports
• Produce unified reporting incorporating various data inputs
• Build and improve AI-assisted workflows to replace manual processes

Business Operations Specialist

• Build and run the partnerships pipeline for Jerry's new product lines, from initial outreach through signed agreement and successful onboarding.
• Lead insurance carrier and partner conversations independently - qualifying partner fit, understanding what each partner needs, structuring the right value proposition for each, and running the process to close.
• Design creative deal structures for partners who won't fit a standard path. If the obvious approach gets a no, you figure out what alternative arrangement unlocks the relationship.
• Own partner success post-close — work with internal teams to make sure new partners ramp, stay engaged, and become long-term relationships rather than one-time transactions.
• Contribute to vertical strategy — your ground-level view of what partners will and won't accept feeds directly into how we sequence and structure new product bets.

Director, Business Operations – New Partnerships

• Act as the central point of contact for DMB activities across research projects.
• Ensure deliverables are met and clients are satisfied.
• Collaborate with scientific professionals, including Biostatisticians, Pharmacokineticists, Data Analysts, and Medical Writers.
• Coordinate with GPMs and functional managers to assign and prioritize work based on project and team needs.
• Coach and support DMB team members to ensure successful project outcomes.
• Manage multiple DMB projects, ensuring timelines and deliverables are met.
• Lead regular team meetings to maintain engagement and alignment with client expectations.
• Monitor project progress and proactively address risks.

Business Operations Manager – Scientific Department

• Work with manufacturer partners to ensure all prep work is completed to successfully onboard a new program
• Utilize various resource planning tools to staff new programs appropriately and ensure department efficiency going forward
• Ensure all manufacturer dashboards, department year-to-date KPI’s, and team member scorecards are updated and distributed in a timely manner
• Partner with Technical Service leadership to help oversee the planning and execution of team restructures
• Coordinate all virtual and in-house partnership meetings that are required leading up to the program go live date
• Create and maintain comprehensive project documentation, plans, and reports while ensuring standards and requirements are met through conducting quality assurance tests

Manager, OEM Onboarding, Business Operations

• Oversee team responsible for firmwide engagement letter delivery.
• Define, document, and continuously improve the engagement letter process.
• Ensure engagement letters align with firm policies and regulatory requirements.
• Maintain standard engagement letter templates and clause libraries.
• Serve as the central point of coordination across various departments.
• Establish intake standards and triage non-standard terms for review.
• Own the configuration and adoption of AI enabled software for engagement letters.
• Implement checkpoints to ensure accuracy of engagement documentation.
• Develop training materials and deliver sessions for partners and teams.
• Track and report key KPIs related to engagement letters.

Manager, Business Operations Program

• Translate business strategy into a prioritized roadmap of initiatives
• Partner with leaders across Sales, Product, Finance, Analytics, and Operations
• Lead high-impact cross-functional initiatives
• Use data and performance insights to identify opportunities and evaluate progress
• Lead and improve the team’s rhythm of business
• Support long-range planning and annual operating plan processes
• Build clear materials and recommendations for decision-making
• Improve processes, planning mechanisms, and operating models

Principal Business Operations Manager

• Plan and coordinate team events and customer dinners, often multiple per month
• Manage contracts and general administrative work
• Support the people function and day-to-day office operations
• Build lightweight processes that scale as the team grows
• Take on ownership of work that falls between the cracks as the company expands

• Assist the leader of the supply chain with driving business transformation
• Drive any day-to-day issues to support the leader of the supply chain.
• Gate keeper to all improvement initiatives.
• Assist in defining roadmaps for the future supply chain.
• Ensure all transformation initiative take best in class practices for future supply chain goals.
• Coordinate senior directors and vice presidents involved in supply chain transformation.
• Provide regular readout to leadership and sponsors.
• Manage the financial aspects of supply chain operations
• Provide thought leadership and facilitate cross functional problem solving across company's supply chain network
• Drive proper reporting of financial benefits of transformation programs into finance.

Director, Business Operations – Supply Chain Transformations

• Lead New Product Launches End-to-End
• Build and Manage the Vendor and Partner Ecosystem
• Translate Strategy into Execution
• Build with AI
• Serve as the Operational Subject-Matter Expert
• Own KPIs, Financial Modeling, and Performance Analytics

Business Operations Manager – Men’s Health

• Own Dasher quality for catering by ensuring on-time arrival, accurate drop-off and setup, and a clean handoff.
• Identify the right logistics model for catering deliveries through testing different approaches.
• Investigate individual deliveries with Dashers and customers to trace breakdowns and implement fixes.
• Utilize AI to build automated workflows that identify breakdowns in catering deliveries.
• Influence the product roadmap by translating ground-level insights into product and operational recommendations.

Senior Associate, Strategy & Operations, Logistics

• Lead or support multiple Business Process Optimization functions including project management and business process mapping.
• Serve as a key point of contact for Procore platform strategy and user support across multiple teams.
• Conduct training for internal and external users.
• Collaborate to define, streamline, and automate construction-related processes.
• Provide ongoing support for business users including triaging application issues and maintaining configuration.

Business Operations jobs in New York

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