Business Operations

• Manage and lead the Measurement BPO team to identify and implement process or technology improvement opportunities
• Stay abreast of the suite of measurement software applications and their functionality
• Coordinate with application owners to incorporate beneficial changes
• Collaborate with all impacted stakeholders on priorities to ensure the highest value opportunities are prioritized
• Develop, mentor and coach team of employees that collaborate and drive toward business results
• Review solutions, plans, reports and documents developed by team and provide effective guidance

Manager – Measurement Business Process Optimization

• Performing financial and business analyses.
• Creating efficient reporting files that convert raw data into value-adding formats/visualizations.
• Assisting with the annual rate setting process, routine inventory management and other firm initiatives.
• Helping to develop matter budgets, client pricing support and client/matter performance analysis.
• Providing support for special projects and firm initiatives at the request of leadership.

Business Operations Analyst – Senior Analyst

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Work with key stakeholders within the H.I.G. Operations team to design and reengineer critical workflow processes to improve efficiencies of H.I.G. teams.
• Prepare documentation of process procedures and liaise between the H.I.G. business users (internal and external).
• Analyze current state issues and prepare future state recommendations.
• Prepare and maintain training material for workflow processes.
• Assist with change management – communication and ongoing training
• Assist with vendor selection processes including, RFI, RFP, Demo Scripts, Scoring and Final Analysis.
• Assist in the implementation of new systems across internal back–office teams (e.g., Accounting, Investor Services, Tax, Treasury, Co-Invest, Realty, etc.) and front-office (Deal, Capital Raising, and Legal/Compliance teams) within the organization.
• Support the development of project plans and project accountability to execute initiatives across internal and external teams.
• Prepare and assist present Steering Committee status reports to stakeholders.
• Identify problematic processes that are candidates for automation or redesign and collaborate with the business to agree on an ideal solution.
• Liaise with finance, operations, and technology teams to engineer and implement end-to-end automation solutions, including data pipelines, reporting workflows, and AI-driven process orchestration.
• Develop and configure AI-powered tools, custom prompts, and Claude Skills tailored to specific Finance and Operations workflows.
• Ability to define detailed requirements for processes, reports, and custom solutions across a variety of technology tools.
• Test team’s recommendations and configured processes to ensure they meet business requirements prior to presenting to end users.
• Efficiently manage projects and timelines.

Manager, Business Operations and Strategy

• Help coordinate the day-to-day execution of all RCM functions
• Work with the Chief Revenue Officer (“CRO”) and other RCM Vice Presidents to optimize performance
• Ensure proactive communication with practices
• Manage risks and issues along with the overall OO RCM team
• Drive development, production, and communication of KPI’s and metrics across the RCM platform
• Develop, monitor, improve, and communicate KPIs
• Coordinate internal RCM team operations
• Oversee specialty-specific workflows such as Oncology, Urology, and Surgery
• Collaborate closely with finance, clinical operations, IT, compliance, and managed care teams
• Ensure adherence to CMS, OIG, HIPAA, and payer specific regulations

VP, RCM Business Operations

• Identify and execute improvements in engineering processes, workflows, tools, and training.
• Support development and implementation of metrics and KPIs across multiple engineering disciplines, establishing a foundational framework for collection and reporting.
• Facilitate cross-discipline collaboration among engineering teams with a focus on compliance, process improvement, resource utilization, and competency development.
• Champion a culture of continuous improvement, innovation, and engineering best practices across all levels of the organization.
• Partner closely with training owners to inform design and execution of engineering learning & development initiatives.

Business Process Improvement Manager

• Support Network and Payment Operations by leading strategic and operational initiatives that strengthen financial integrity, regulatory compliance, and operational performance across complex payment ecosystems.
• Work closely with Product, Data, Technology, Legal, Finance, Risk, and Audit partners to improve controls, enhance visibility, and deliver scalable processes that support business growth and network modernization.
• Lead cross-functional initiatives related to interchange fee legislation, delivering compliant, scalable, and auditable operational solutions.
• Develop playbooks, readiness plans, process documentation, and training materials to support operational execution across internal teams and business partners.
• Analyze financial and operational data to improve performance visibility, support profitability goals, and identify opportunities for cost efficiency.
• Execute and validate interchange fee calculations, manual pricing adjustments, reconciliation activities, and transaction handling requirements across payment operations.
• Partner with Finance, Risk, Audit, Product, Data, Technology, and Legal teams to strengthen controls, maintain audit-ready documentation, and support remediation activities.
• Standardize operational processes and reporting practices to improve efficiency, accuracy, transparency, and regulatory compliance.
• Prepare progress updates, risk assessments, and operational outcomes for stakeholders and executive leadership.

Business Operations Associate

• Maintain and update budget allocations across top-down and per-title frameworks; track spend against approved budgets and flag variances in real time.
• Own PO issuance, coding, and reconciliation across all active vendor engagements.
• Manage invoice tracking from submission through payment confirmation; ensure AP accuracy and timeliness in coordination with Finance.
• Support intercompany bill-backs and remittance processes as needed.
• Manage the full SOW lifecycle: initiation, redlines, execution, and renewal/expiration tracking.
• Onboard new vendors in accordance with compliance and Finance requirements; maintain current and accurate vendor records (contacts, rates, contract status, deliverables).
• Track vendor deliverable milestones and flag delays that impact budget or timelines.
• Coordinate with Legal and Licensing on contract reviews and content usage approvals as needed.
• Own the master task board as the single source of truth for all open Business Operations work; monitor task age and escalate stalled or blocked items.
• Route incoming cross-functional requests to the correct owner with clear priorities and deadlines.
• Drive closure — not just assignment — across all active work streams.
• Identify and escalate risks before they become problems: budget drift, slipped deliverables, approval loop delays.
• Own the Airtable operating system: architecture, data hygiene, and ongoing optimization.
• Enforce process adherence across all contributors — internal and external — and maintain documentation for all workflows, decision rules, and escalation paths.
• Audit records regularly to ensure system data reflects operational reality; identify gaps before they create downstream issues.
• Serve as the operational point of contact between Creative, Finance, Legal, and Vendors.
• Manage intake from non-Biz Ops stakeholders; translate requests into actionable, tracked work.
• Produce real-time status visibility for the VP of Business Operations and C-suite as needed.

Senior Manager, Business Operations

• Support the execution of business transformation initiatives by coordinating cross-functional activities, tracking progress, and maintaining clear documentation of deliverables.
• Translate business needs into clear requirements, user stories, and current vs. future state process documentation, while supporting project intake by reviewing submissions, gathering inputs, and preparing materials for prioritization.
• Support and maintain reporting cadences, including weekly business reviews (WBRs), status updates, and executive reporting, ensuring accuracy, consistency, and timely delivery.
• Assist in the administration and continuous improvement of program management tools and workflows, including supporting automation efforts to enhance efficiency and scalability.
• Partner with cross-functional stakeholders to gather inputs, surface process gaps, and support the implementation of process improvements and automation solutions.
• Maintain and support shared collaboration spaces and operational systems, ensuring access is organized and spaces are consistently maintained.
• Ensure data accuracy and integrity across reporting, tracking tools, and documentation to support reliable decision-making.

Business Operations Analyst

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.
• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.
• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.
• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.
• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.
• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.
• Support recurring and ad hoc analytics needs across multiple teams and business priorities.
• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.
• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

Business Operations Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Partner with Enterprise Sales Leadership, Sales Planning, Sales Operations, Finance, and other cross-functional teams to provide actionable insights into business drivers, financial performance, and risks.
• Develop and drive high-visibility initiatives to help scale performance and productivity to achieve sales growth targets.
• Analyze and diagnose sales team performance and own analytical models and sources of insights (performance forecasting, productivity models, etc).
• Support ongoing business activities and development of executive materials (memos, slides, business reviews, and executive presentations).
• Identify risks to growth goals and develop action plans to mitigate those risks.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

GTM Business Operations Manager

• Manage a Professional Services portfolio from project intake through scheduling by establishing timelines, monitoring due dates, and tracking cost, revenue, and key performance indicators.
• Review contracts, amendments, statements of work, and related client documentation to assess delivery feasibility, implementation dependencies, and operational requirements.
• Analyze project costs, projected revenue, business metrics, and portfolio data to support planning, prioritization, and business decision-making.
• Coordinate with implementation, sales, client support, development, product management, account management, and service management teams to align project readiness and delivery expectations.
• Execute defined operational procedures using tools such as Clarity, SharePoint, ServicePoint, eCRM, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, and Power BI or similar reporting tools.
• Identify process gaps and recommend improvements that strengthen intake, scheduling, reporting, portfolio management, and process automation.
• Communicate project status, risks, dependencies, and recommendations to stakeholders, including senior leaders, through written updates, reporting, and structured discussions.
• Support project scoping and business case activities through handoff to the Project Management team by organizing schedules, clarifying requirements, and driving timely follow-through.

Senior Business Operations Analyst

• Support Network and Payment Operations by leading strategic and operational initiatives
• Work closely with Product, Data, Technology, Legal, Finance, Risk, and Audit partners
• Lead cross-functional initiatives related to interchange fee legislation
• Develop playbooks, readiness plans, process documentation, and training materials
• Analyze financial and operational data to improve performance visibility
• Execute and validate interchange fee calculations and reconciliation activities
• Strengthen controls, maintain audit-ready documentation, and support remediation activities
• Standardize operational processes and reporting practices
• Prepare progress updates, risk assessments, and operational outcomes for stakeholders and executive leadership

• Serve as the business-side architect for Salesforce, owning data model, process design, and change governance, and own the SFDX-based CI/CD release process
• Manage and direct a Salesforce developer and a GTM analyst — translating business requirements into executable work, holding delivery accountability, and developing the team toward greater autonomy
• Provide governance for connected GTM tools including Gong, Orum, and the inContact / Salesforce integration layer
• Manage the OneTrust, Google Tag Manager, and Google Analytics relationship, ensuring compliant and accurate marketing data flows
• Partner with the data team (Snowflake, dbt, Power BI) to centralize marketing analytics and surface campaign performance, attribution, and funnel reporting that marketing and sales can act on
• Own the internally developed .NET CRM service — the integration layer between the PEX platform and Salesforce REST APIs. Coordinating with PEX engineering for ongoing maintenance and evolution
• Establish KPIs, dashboards, and a measurement culture across the function, pushing toward signal over noise
• Act as the day-to-day decision-making layer between the CIO and the team on business systems issues, reducing escalation and enabling faster execution
• Evaluate and recommend tooling changes with a bias toward simplicity, AI-enabled, and total cost of ownership.

Director, Business Systems – GTM Technology

• Assist with GWE operational workstreams, including managing deliverables, timelines, and outcomes for recurring operational processes
• Maintain and analyze operational dashboards and trackers to summarize trends, risks, and improvement opportunities
• Proactively monitor deliverables, assess progress against objectives, and read out key areas for corrective actions or escalations as needed
• Prepare materials such as presentations, reports, summaries, and communications for leadership and team forums
• Assist with purchase order creation and vendor management
• Develop analytical summaries, interpret findings, and communicate insights to support leadership and team decision‑making
• Plan and manage operational aspects of GWE initiatives, partnering with cross‑functional stakeholders to ensure delivery of objectives

Global Business Operations Associate

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Analyze and optimize business operations to support the company's strategic objectives
• Collect, analyze, and interpret data to identify trends and insights
• Assist in identifying and implementing process improvements to enhance efficiency
• Generate and maintain regular reports on key business metrics
• Support project management activities, including tracking progress and identifying issues
• Work closely with cross-functional teams to support business operations
• Conduct market research to stay informed about industry trends
• Maintain comprehensive documentation of processes and procedures
• Ensure business operations comply with industry regulations and company policies
• Collaborate with the Talent team in the hiring and recruitment process
• Must be available for on-call duty during peak periods
• Must be available to work rotating weekend shifts

Business Operations Analyst I

• Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects
• Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
• Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
• Act as the ‘Voice of the Field’ for process re-engineering and technology initiatives
• Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates.
• Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents
• Partner with business owners to analyze and fully understand project goals and objectives
• Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements.
• Create use case documentation, process flows, paper prototypes/wireframes
• Determine the impact of new functionality to existing processes and functionality
• Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis
• Drive the development of new or upgraded customer-facing or internal platforms, processes or projects
• Act as the point person for clarification of specifications and requirements throughout development
• Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development.
• Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach.
• Review and sign off on all project documentation
• Provide on-going/ad-hoc support for all internal teams throughout development
• Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
• Identify and mitigate risks and issues that may delay release or increase costs
• Escalate or engaging additional resources to resolve issues in a timely manner
• Keep project stakeholders informed of project progress and issues
• Assume final accountability for the success of each improvement initiative.
• Facilitate a smooth transition of a quality project/upgrade to a production environment
• Review and approve QA test approach, test cases and test results documents.
• Create and execute user acceptance testing materials/plans for internal users.
• Support the preparation and execution of user acceptance tests and/or beta tests for external customers.
• Perform production migration shakeout.
• Document project release notes to accompany the release.
• Facilitate the transition of knowledge to the functional and supporting teams within the organization
• Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase.
• Participate in training initiatives to educate internal teams and end users
• Support internal teams to effectively utilize existing tools to perform daily activities.

Senior Business Analysis Manager – Business Process Consultant

• Own and manage ticketing and service workflows (e.g., Jira Service Management or similar tools)
• Support and maintain internal systems (e.g., HRIS, reporting platforms, and data warehouses such as Rippling, Metabase, Snowflake, or similar)
• Build and maintain basic SQL-based reporting (joins, aggregations, filters) to support internal teams.
• Identify, design, and implement process improvements and automations to reduce manual work and operational friction.
• Support operational compliance efforts, including SOC 2 readiness, audits, and access control documentation.
• Partner cross-functionally with all functions to translate operational needs into clear, scalable solutions.
• Create and maintain clear SOPs and documentation for owned systems and workflows.
• Communicate progress, risks, and recommendations clearly to stakeholders.

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