Strategic Business Operations Manager

Rakuten

Strategic Business Operations Manager at Rakuten improving organizational strategy execution and decision-making processes. Collaborating with senior leaders to drive successful operating mechanisms and ensure accountability.

Posted 7/21/2026full-timeSan Mateo • California, New York • 🇺🇸 United StatesSeniorLead💰 $72,090 - $123,876 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Strategy and Operations, with a strong focus on developing and implementing enterprise operating models and decision frameworks. Proficient in utilizing generative AI tools for content creation and workflow automation to enhance organizational efficiency.

Highest-signal resume keywords

Strategy & Operations ExperienceExecutive Communication SkillsKPI Framework DevelopmentGenerative AI UtilizationAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic PlanningKPI DevelopmentData AnalysisDecision FrameworksBusiness Operations

Soft Skills

Influencing Without AuthorityAdaptabilityExecutive PresenceStakeholder Engagement

Tools & Technologies

ClaudeChatGPTBard

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Enterprise Operating RhythmExecutive PlanningMarket AnalysisLeadership OffsitesOKR Frameworks

About the role

Key responsibilities & impact

Translate annual and multi-year strategic priorities into clear operating plans, milestones, and review cadences that connect leadership intent to measurable outcomes
Structure executive and leadership discussions, including OKR and priority-setting forums, to surface tradeoffs, drive decisions, and ensure commitments are documented and followed through
Own and continuously improve the company’s enterprise operating rhythm, including executive planning sessions, leadership offsites, All Hands, and quarterly and annual business reviews
Maintain enterprise-level visibility into critical initiatives, dependencies, risks, and outcomes, surfacing issues early and aligning leaders on mitigation and course correction
Design and maintain KPI frameworks, dashboards, and reporting mechanisms that inform executive decision-making and reinforce accountability
Develop executive-ready insights, recommendations, and materials for senior leadership consumption
Contribute to competitive and market analyses in support of decision-making, partnering with relevant internal teams and Rakuten international as needed
Use Claude and similar AI tools to produce first-pass drafts of executive materials and rapid competitive scans; build simple, repeatable prompt/agent workflows to standardize outputs and reduce cycle time for exec cadence

Requirements

What you’ll need

Bachelor's Degree required
7+ years of experience in Strategy & Operations, Business Operations, Consulting, Corporate Strategy, or a Chief of Staff-adjacent role; 8–10+ years preferred
Proven ability to operate independently in highly ambiguous environments with limited precedent
Demonstrated experience partnering directly with senior executives and influencing outcomes without formal authority
Strong executive presence with the ability to adapt communication style and persuade diverse stakeholders
Experience shaping enterprise operating models, planning processes, or decision frameworks
Highly analytical, with the ability to synthesize complex information into clear, executive-ready insights
Motivated by improving how an organization runs rather than owning a single function or team
Experience utilizing generative AI tools (e.g., Claude, ChatGPT, Bard) for content creation and workflow automation in a professional setting

Benefits

Comp & perks

Discretionary bonus
Health insurance
Vision insurance
Dental insurance
401k matching
PTO
Volunteer Time Off (VTO)
Other employee benefits as the company implements