Rakuten

Communications

• Serve as a senior communications advisor to internal stakeholders and executive leadership, providing a strong point of view, clear recommendations, and data-driven counsel in a fast-paced environment.
• Lead the development and execution of a cohesive global consumer communications strategy across the U.S., Canada, and the U.K., ensuring alignment across regions while allowing for local market nuance; oversee and manage external PR agencies in each market, driving strategic integration, fostering bold thinking, and holding partners accountable to performance metrics and business outcomes.
• Partner with cross-functional leaders to refine Rakuten’s messaging and narrative framework, aligning communications with broader brand and business priorities.
• Identify innovative and culturally relevant ways to tell Rakuten’s story, translating business priorities, product innovation, and partnerships into compelling consumer narratives.
• Identify and activate high-impact opportunities to amplify Rakuten’s brand and business partnerships—including collaborations with American Express and Bilt—by developing integrated communications strategies that drive awareness, credibility, and customer acquisition.
• Partner with the Sports & Entertainment team to support communications strategies tied to marquee partnerships—including the Golden State Warriors, Golden State Valkyries, and San Francisco 49ers—shaping narratives, managing media engagement, preparing spokespeople, and amplifying culturally relevant moments that drive brand awareness, credibility, and customer acquisition.
• Lead media strategy and execution, including interview preparation, thought leadership development, media briefings, and coverage amplification.
• Create high-quality written content, including press releases, statements, Q&A, briefing materials, award submissions, and media pitches.
• Define and evolve measurement frameworks, including media quality, message pull-through, attribution, and impact on brand and growth KPIs; regularly report insights to leadership.
• Integrate AI and LLM considerations into communications strategy, ensuring earned media and brand narratives are optimized for AI-driven search and discovery.
• Support crisis communications and reputation management, partnering with global teams to protect and strengthen brand trust.

Director, Consumer Communications

Business Operations

• Translate annual and multi-year strategic priorities into clear operating plans, milestones, and review cadences that connect leadership intent to measurable outcomes
• Structure executive and leadership discussions, including OKR and priority-setting forums, to surface tradeoffs, drive decisions, and ensure commitments are documented and followed through
• Own and continuously improve the company’s enterprise operating rhythm, including executive planning sessions, leadership offsites, All Hands, and quarterly and annual business reviews
• Maintain enterprise-level visibility into critical initiatives, dependencies, risks, and outcomes, surfacing issues early and aligning leaders on mitigation and course correction
• Design and maintain KPI frameworks, dashboards, and reporting mechanisms that inform executive decision-making and reinforce accountability
• Develop executive-ready insights, recommendations, and materials for senior leadership consumption
• Contribute to competitive and market analyses in support of decision-making, partnering with relevant internal teams and Rakuten international as needed
• Use Claude and similar AI tools to produce first-pass drafts of executive materials and rapid competitive scans; build simple, repeatable prompt/agent workflows to standardize outputs and reduce cycle time for exec cadence

Strategic Business Operations Manager

Procurement

• Lead competitive sourcing, supplier evaluations, commercial negotiations, and contract execution across multiple spend categories.
• Own renewal planning and actively drive contractual obligation management — ensuring informed, value-driven decisions ahead of key milestones.
• Evaluate purchasing and renewal decisions against business requirements, utilization, strategic alignment, and expected ROI.
• Serve as a trusted advisor to business stakeholders, balancing cost, risk, and quality with a clear bias toward business outcomes.
• Identify and capture opportunities to improve commercial terms, reduce unnecessary spend, and maximize supplier value.
• Improve the quality, completeness, and accessibility of supplier, contract, and spend data to support smarter decisions.
• Support supplier governance — onboarding, documentation, lifecycle management, and ESG-related reporting requirements.
• Partner with Internal Audit, Finance, and Legal to maintain procurement controls, process documentation, and audit-ready records.
• Prepare and continuously improve executive and governance reporting: QBRs, Risk Compliance Committee presentations, and business reviews.
• Proactively identify and advance automation and AI opportunities that drive practical, scalable improvements across the procurement lifecycle.
• Champion process modernization with a disciplined approach: pilot, measure, and scale initiatives that demonstrate clear business value.
• Collaborate with Rakuten Group headquarters and regional stakeholders to align on policies, standards, and global procurement priorities.

Director, Procurement

Engineering Manager

• Manage a section of 20-50 people, comprised of multiple groups (each group consisting of multiple teams of 5-10 members).
• Lead committed development projects aligned with business growth, including schedule management and quality control.
• Create KPIs broken down from the overall Travel Development strategy to the section/group level, and formulate and execute plans to achieve them.
• Serve as the architect for the systems/products under your organization's responsibility, validating new technologies and considering architectural trade-offs.
• As a system owner, consider and build the necessary process mechanisms to maintain the stability of production operations, and lead their practical implementation.
• Develop and execute personnel and hiring plans for your organization.
• Manage your organization's strategy, evaluations, and other organizational management tasks.
• Educate and develop future engineering leaders through 1-on-1 meetings, HR tools, and other methods.

Senior Manager of Engineering – Travel Development

Data Scientist

• Own HR data management at Rakuten
• Manage the data governance framework for all Workday employee data
• Lead, develop, and retain a team of HR data management professionals
• Own the HR data workstream for recurring high-stakes programs
• Champion automation and AI adoption within HR Data Management
• Serve as a strategic partner to HR, Payroll, Global Total Rewards, Finance, Legal, IT, and HRIS

Manager, HR Data Management

Program Manager

• Manage the end-to-end delivery of leadership and L&D programmes, ensuring all timelines and dependencies remain on track.
• Oversee operational logistics, including scheduling, coordination of vendors, management of systems, and communications.
• Partner effectively with HR, business stakeholders, and external providers to maintain project momentum and resolve issues.
• Collaborate with content owners to ensure all programme materials are practical, engaging, and deliverable.
• Maintain high quality standards across all programmes while tracking participation, feedback, and key performance metrics.
• Identify and implement process improvements to strengthen delivery efficiency and the overall learner experience.

Program Manager, Learning & Development

AI Engineer

• Develop and Maintain Web Applications : Design, build, and maintain front-end and back-end features for web applications, ensuring they are scalable and high-performing.
• Build AI Front-End User Experience : Use HTML, CSS, JavaScript, and frameworks like React, Angular, or Vue to create intuitive and responsive user interfaces.
• Develop AI Back-End Services : Build server-side logic and APIs using technologies like Node.js, Python, Java, or Ruby.
• Building highly flexible, scalable Agentic AI Framework by leveraging popular AI toolset like LangChain etc.
• Data schema design and database management : Design and manage databases, such as MySQL, MongoDB, PostgreSQL, or others, ensuring efficient data storage and retrieval.
• Integrate APIs and Third-Party Services: Integrate external APIs and services, such as OpenAI APIs, payment gateways, social media APIs, or analytics tools, as needed.
• Perform Testing and Debugging: Write unit, integration, and end-to-end tests, troubleshoot issues, and resolve bugs across the full stack of the application.
• Optimize for Performance: Improve performance by optimizing application code, databases, and server configurations to reduce latency and increase efficiency.

Early Career AI Engineer – Contract

Frontend Engineer

• Contribute to the development and growth of the Rakuten Pay mobile app
• Collaborate with cross-functional team members to understand business objectives and technical details, incorporating them into design and delivering value from inception to service release
• Lead development projects to proactively solve business challenges
• Take ownership of dedicated product areas, committing to continuous improvement on product strategy and user experience
• Foster a culture of knowledge sharing and continuous learning within the department and company

Web UI/UX Engineer

Learning and Development

• Work within the Global Talent Management & Inclusion Team
• Support Learning and Development and Talent Management teams
• Provide Tier 2 global support for LMS and training enquiries
• Assist in creating reports for learning metrics
• Support administration of external learning platforms
• Create and maintain global courses on LMS
• Manage the DiSC and EPIC platform
• Collaborate with global Corporate Communications to send out marketing materials

Learning and Development Operations Coordinator

Consultant

• lead complex client analytics projects from definition to delivery
• design and oversee the development of sophisticated analytical solutions
• provide expert guidance on advanced analytical techniques, data modeling, and experimental design
• lead client workshops and strategic discussions
• mentor mid and junior-level consultants
• contribute to the strategic direction and capability development of the Advanced Analytics team
• present analytical findings and strategic recommendations

Senior Consultant, Advanced Analytics

Product Marketing

• Collaborate with the Product team to develop compelling, differentiated product messaging and positioning.
• Inform messaging priorities with compelling and timely assessment and insights on market knowledge, competitive insights, buyer personas, business performance analytics, and corporate priorities.
• Develop and partner with Sales Enablement to educate internal teams on our B2B products, the value propositions for each, and develop compelling messaging that will address their needs for the jobs to be done.
• Create and deliver product demos to illustrate Rakuten’s capabilities, differentiators, and benefits for practitioners.
• Partner closely with Commercialization Strategy on analytics, research, and insights to influence and inform product roadmap and drive pricing and packaging.
• Closely collaborate with management to build compelling, high-performing marketing campaigns that contribute to increased sales pipeline and new customer acquisition.
• Become an expert on the market, competitive landscape, and buyer needs and behaviors, with documented materials and regular presentations to educate internal teams.
• Conceptualize, write copy and provide art direction for educational and value-based product content for a variety of channels and purposes.
• Create compelling marketing content that maps to integrated marketing campaigns and product promotion themes (blogs, white papers, guides, emails and videos) and maintain development plan for resourcing and coordinated campaign planning.

Product Marketing Manager

• Translate annual and multi-year strategic priorities into clear operating plans, milestones, and review cadences that connect leadership intent to measurable outcomes.
• Structure executive and leadership discussions, including OKR and priority-setting forums, to surface tradeoffs, drive decisions, and ensure commitments are documented and followed through.
• Own and continuously improve the company’s enterprise operating rhythm, including executive planning sessions, leadership offsites, All Hands, and quarterly and annual business reviews.
• Maintain enterprise-level visibility into critical initiatives, dependencies, risks, and outcomes, surfacing issues early and aligning leaders on mitigation and course correction.
• Design and maintain KPI frameworks, dashboards, and reporting mechanisms that inform executive decision-making and reinforce accountability.
• Develop executive-ready insights, recommendations, and materials for senior leadership consumption.
• Contribute to competitive and market analyses in support of decision-making, partnering with relevant internal teams and Rakuten international as needed.
• Use Claude and similar AI tools to produce first-pass drafts of executive materials and rapid competitive scans; build simple, repeatable prompt/agent workflows to standardize outputs and reduce cycle time for exec cadence.