Program Manager, Learning & Development

Rakuten

Program Manager handling the end-to-end delivery of leadership and L&D programmes at Rakuten International. Overseeing logistics, partnerships, and process improvements in a matrixed environment.

Posted 6/19/2026contractLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the end-to-end delivery of leadership and L&D programmes, ensuring all timelines and dependencies remain on track.
Oversee operational logistics, including scheduling, coordination of vendors, management of systems, and communications.
Partner effectively with HR, business stakeholders, and external providers to maintain project momentum and resolve issues.
Collaborate with content owners to ensure all programme materials are practical, engaging, and deliverable.
Maintain high quality standards across all programmes while tracking participation, feedback, and key performance metrics.
Identify and implement process improvements to strengthen delivery efficiency and the overall learner experience.

Requirements

What you’ll need

5+ years of professional experience in programme management within Learning & Development and/or Leadership Development.
Strong project management skills, including proficiency in planning, dependency management, and risk tracking.
Proven experience delivering programmes within a complex, matrixed organisational structure.
Hands-on experience with leadership development programmes, such as cohort-based learning, workshops, and blended solutions.
Exceptional organisational skills and attention to detail, with a demonstrated track record of follow-through.
Demonstrated ability to manage diverse stakeholders and external vendor relationships.
Proficiency in working with data, reporting, and maintaining clear, professional communication.

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

programme managementproject managementplanningdependency managementrisk trackingleadership development programmescohort-based learningworkshopsblended solutionsdata reporting

Soft Skills

organizational skillsattention to detailstakeholder managementvendor relationship managementcommunicationcollaborationproblem-solvingprocess improvementquality assurancefollow-through