Business Operations

• Perform a wide range of operations support activities.
• Ensure consistent and effective creation of non-design work orders, as well as service and material purchase requisitions, and work order reconciliation activities where needed.
• Ensure a high level of accuracy within all operating systems to support data integrity and process adherence in addition to supporting automation opportunities.
• Provide backup administrative support functions as required.
• Manage non-design work order creation, purchase requisition creation, and/or work order reconciliation for Operations business needs.
• Assist business unit customers with SAP errors related to work order release, purchase requisition release and other barriers to work.
• Support development and implementation of related automation support for respective workstreams.
• Assist business unit with training and utilization of automation.
• Communicate and work effectively with business unit and build and leverage strong partnerships with stakeholder groups and customers at a variety of levels to maximize productivity, utilization, and operational efficiency of all resources.
• Maintains thorough knowledge of work processes, Capital and O&M requirements, vendors and contracts, safety requirements and other information as necessary to perform the role.
• Ensure requests are processed accurately in a timely manner.

Business Operations Support Specialist – Entry or Senior Level

• Manage and lead the Measurement BPO team to identify and implement process or technology improvement opportunities
• Stay abreast of the suite of measurement software applications and their functionality
• Coordinate with application owners to incorporate beneficial changes
• Collaborate with all impacted stakeholders on priorities to ensure the highest value opportunities are prioritized
• Develop, mentor and coach team of employees that collaborate and drive toward business results
• Review solutions, plans, reports and documents developed by team and provide effective guidance

Manager – Measurement Business Process Optimization

• Supports ACH production operations by monitoring file activity, ensuring compliance with ACH processing rules, and resolving exceptions as they arise
• Serves as a key backup to the ACH desk team, stepping in to conduct research, troubleshoot issues, and assist customers with file processing when capacity is limited
• Analyzes transaction data and investigates discrepancies
• Coordinates with internal partners
• Supports high-value client activity through direct outreach and issue resolution
• Manages multiple operational tasks simultaneously, maintaining accurate documentation, and ensuring timely processing and resolution of ACH-related items in a fast-paced, process-driven environment

Business Operations Analyst

• Lead the planning and execution of product phase out activity, working closely with internal stakeholders to ensure key deliverables are met to achieve phase out targets.
• Liaise with commercial leads to understand the end to end lifecycle strategy for a portfolio and then execute the phase out activity for identified products.
• Collaborate with Cross functional teams to ensure full phase out activity is complete both physically and in the system.
• Develop comprehensive project plans, including scope, budget, timelines, and risk management strategies.
• Monitor project progress and performance, proactively identifying and mitigating any issues or risks that may arise.
• Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes.
• Reviews status of projects and budgets; manages schedules and prepares status reports.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with key stakeholders.

Principal Business Process Project Management Specialist

• Consult with IT, line of business and enterprise functions on financial reporting or information technology governance, and controls and oversight matters
• Identify compliance and risk management requirements for supported area
• Provide oversight for control testing and monitoring involving moderate to complex subject matter or control areas
• Communicate and provide consultation regularly with stakeholders throughout the enterprise
• Implement, operate, and report results of certain elements of the company's policy, governance and oversight framework
• Support implementation of moderate to complex projects and initiatives
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Perform walkthroughs of significant processes and ensuring required COSO documentation is accurate and reflects relevant risk and key controls
• Validate and provide credible challenge to identified shared services, third-party service providers, and significant applications
• Perform COSO control testing of key business process automated controls, including design effectiveness assessments and operating effectiveness testing
• Validate and challenge documentation of control deficiencies, including issue description, root cause, unmitigated impact, and corrective actions
• Analyze the severity of control deficiencies and their impact to internal control over financial reporting
• Validate corrective actions and issues

Financial Controls Analyst – Business Process Automated Controls

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Lead strategic negotiations for enterprise software platforms and SaaS subscriptions, driving favorable commercial outcomes while maintaining strong supplier relationships.
• Manage the full contract lifecycle—from RFP development and negotiation through execution, renewal, and compliance—for software and professional services agreements.
• Develop and execute procurement strategies across software licensing, consulting services, and technology partnerships, balancing cost, quality, and risk.
• Oversee the Travel & Expense program, including supplier negotiations, policy development, compliance, and program optimization.
• Implement and enhance procurement technologies across the procure-to-pay (P2P) cycle, including CLM, ERP, and workflow automation tools.
• Analyze financial models to support deal structuring, total cost of ownership, and savings reporting for executive stakeholders.
• Lead procurement transformation initiatives, including process improvements, system implementations, and organizational change efforts while mentoring and developing team members.

Director of Business Operations – Procurement

• Provide business performance analysis, reporting, and forecasting
• Conduct financial research and analyze performance against objectives
• Maintain financial models and databases
• Generate and relay financial reports clearly to stakeholders

Business Operations Analyst 3

• Join ABB as a Business Process Manager specializing in SAP FICO for our Service division, serving as a strategic financial systems expert and business translator between finance, operations, and IS/IT organizations to drive transformational change in cost accounting and controllership processes.
• You'll have the autonomy to identify breakthrough opportunities in financial process optimization, implement innovative FICO solutions, and shape the future of our financial operations through SAP excellence and automation.
• Working remotely with frequent on-site engagement at Service plants (30-40% travel), you'll provide critical training, team support, and go-live assistance to ensure successful adoption of financial systems and processes.
• Lead SAP FICO excellence across Service plants, optimizing FI/CO processes, cost accounting, product costing, and period‑end close while ensuring strong integration with SD, PP, MM, and WM.
• Drive major FICO improvement initiatives and system implementations, resolving complex financial/controlling issues and delivering best‑practice, scalable solutions across plants.
• Provide hands‑on training, change leadership, and cross‑functional collaboration to improve financial accuracy, automate processes, and enhance operational performance (30–40% travel).
• Partner with senior leadership on FICO strategy, data integrity, internal controls, and roadmap development while governing master data and supporting month‑/year‑end close optimization.

Business Process Manager

• Responsible for the development and execution of strategies for Integrated System Planning (ISP) Business Operations.
• Direct technical, budgetary, and regulatory expertise in the development and presentation of major gas and electric initiatives to executive management and state and federal regulatory agencies.
• Provides leadership to cross functional teams in the development and implementation of strategies and cost recovery of those strategies.
• Advocates jurisdictional specific positions which further the business objectives of Xcel Energy.
• Ensures that the cost recovery and financial analysis needs of the business units are met.
• Prepare, file, and present extensive expert testimony and stand cross-examination of the most complex contested issues before regulatory agencies.
• Lead project teams to develop and prepare jurisdictional capital ($300+ million) and O&M budgets ($60+ million) and cost recovery mechanisms.
• Present budgets to jurisdictional OpCo presidents and gain approval of specific budgetary projects from the Investment Review Council.
• Develop, advocate and execute on regulatory strategies that enhances Xcel Energy’s profitability.
• Appear as an expert witness for the Company on complex regulatory projects.
• Analyze intervener testimony to formulate responsive testimony and assist with cross-examination strategies.
• Lead negotiations of settlement agreements before regulatory agencies.
• Present information to state and federal regulatory agencies as a Company spokesperson on technical issues.
• Develop and prepare recommendations for effective cost recovery mechanisms and provide technical and regulatory expertise to the Sr. Director ISP Business Operations to support Xcel Energy’s objectives.
• Serve as a liaison with internal departments to support various cost recovery proposals.
• Demonstrate mastery of financial models and other costs recovery models.
• Performs financial and market analysis which supports project economics.
• Lead the development and execution of gas and electric strategies.
• Assist the Sr. Director ISP Business Operations in ensuring the effective function of the department and the accomplishment of business unit objectives.

ISP Business Operations Consultant

• Directs strategic business plan processes, drives operational excellence, across the operating companies to maximize achievement of customer satisfaction, workforce effectiveness and operational excellence performance.
• Provides strategic leadership that fosters a culture of management and personal accountability, employee and public safety and customer satisfaction.
• Supports the development and implementation of short and long-term business plans that ensure achievement of jurisdictional and corporate business objectives.
• Enhance performance of the organization by evaluating scorecard results and verifying that action plans are established and executed.
• Drive for completion of all strategic objectives outlined in the area’s Operating Plan.
• Lead and implement business strategies and operational plans for department to improve overall business performance and the strategic direction, management, and implementation of innovation improvements.
• Strategically plan and implement solutions in partnership with other areas focus on improving employee productivity and enhancements to customer service.
• Ensure business process improvements are prioritized and communicated to the appropriate stakeholders.
• Monitor performance and effectiveness of specific business process changes.
• Lead the communication of the operational excellence, organization’s performance results to improve understanding of strategic objectives of organization.
• Develops and maintains effective relationships across the enterprise to ensure timely and effective information sharing, issue resolution, business learning and common best practices implementation.
• Attracts, recruits and retains a highly motivated and engaged workforce.
• Establishes and communicates clear performance expectations so that employees know how their work contributes to the achievement of jurisdictional and corporate objectives.
• Fosters a culture of operational excellence, management, personal accountability and safety.
• In partnership with senior leadership, supports the development and implementation of annual and long-term business plans and budgets that effectively utilize resources and position the organization to meet future business needs.

Senior Director – Strategy, Governance, Business Operations – Energy Supply

• Deliver insights that support merchant risk management, partner performance, merchant success, and emerging business needs
• Analyze large, complex datasets to identify trends, drivers, and emerging risks across merchants, partners, and the loan lifecycle
• Build and maintain recurring partner and merchant performance reporting (scorecards, KPIs, segmentation) to support business reviews and operating rhythms
• Source, integrate, and validate data from multiple systems (applications, underwriting, servicing, payments, disputes/chargebacks, CRM) to ensure accuracy and consistency
• Design dashboards, visualizations, and self-serve tools that clearly communicate performance, risk signals, and opportunity areas
• Translate analysis into concise, business-focused recommendations (e.g., policy or process changes, partner enablement, merchant outreach, monitoring rules)
• Partner with Risk, Product teams, Partner Management, Merchant Success, Sales, and Operations stakeholders to define questions, align metrics, and provide a holistic view of performance
• Monitor outcomes of implemented recommendations and iterate through ongoing measurement, root-cause analysis, and continuous improvement
• Ensure all data usage and reporting complies with risk, privacy, and data governance standards

Business Ops Analyst – Avvance POS Lending

• define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
• build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
• translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
• partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
• establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
• support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
• serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Senior Program Manager, Business Operations

• Lead or participate in managing and supporting the delivery of technology products and services for high‑profile business unit clients and contribute to large‑scale solution planning related to Technology Business Services
• Ensure service quality and cost effectiveness of solutions
• Review customer information with technology teams and implement technical initiatives for highly complex projects impacting multiple lines of business or the enterprise
• Understand and ensure compliance and risk management requirements for supported areas and partner with stakeholders to implement key risk initiatives
• Make decisions in complex and multifaceted situations requiring solid understanding of managing multiple medium‑sized technology development efforts, influencing broader work teams, and driving new initiatives
• Collaborate and consult with technology teams and senior management within the Technology Business Services functional area to resolve IT issues and deliver optimal solutions
• Provide guidance on leveraging new technologies to enhance delivery outcomes

Senior Technology Business Systems Consultant

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Lead interface between CAS Operating Unit, Global Operations & Supply Chain (GO&SC) and other cross functional partners on CAS S&OE and IBP business process with accountability for operations inputs to S&OE and Global Supply Review
• Partner with GO&SC to ensure strong operational performance, meeting critical service metrics (Product Availability, Backorder and Backlog)
• Partner with GO&SC, Finance, and the Inventory COE to achieve Inventory and SOGL targets
• Collaborates with New Product Development Core Teams ensuring stable launch metrics from an operations and supply chain perspective
• Responsible for and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management
• Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients
• Oversees product phase outs working closely with Commercial, Supply Chain, and Sourcing to minimize SOGL while converting customers and supporting the transition to new therapies
• Accountable for effective communication with key stakeholders and project team, including CAS Operating Unit (OU) Governance, GO&SC, team members, and functional leadership
• People management: assist with cross-functional team recruitment
• Select, develop, and evaluate personnel to ensure the efficient operation of the cross-functional team
• Provide management skills to lead, coach and support core team members as required to ensure solution success
• Deliver Operational Excellence drives continuous improvement of core business processes and systems to deliver better experiences for patients, providers, and employees.

Senior Business Process Improvement Program Manager

• Conducting business process and systems analysis to identify opportunities to improve end‑to‑end data/workflows, tools, and operating models.
• Evaluating existing processes, systems, and data workflows to identify opportunities for improved efficiency.
• Creating corresponding solutions such as automated applications (Power Apps), workflow automation (Power Automate), and conversational AI agents/chatbots (Copilot Studio).
• Acting as a liaison between business stakeholders and technology partners to translate operational needs into practical solutions.
• Supporting system enhancements (if applicable) and contributing to scalable, well‑documented processes that improve transparency and efficiency.
• Reviewing and interpreting sales data and analyzing detailed pricing information with precision.
• Serving as a general business analyst focused on improving workflows and operating efficiency.

Business Operations Analyst – Treasury & Payment Solutions

• Serve as the leader for all outsourced business services delivered through the organization’s BPO partners
• Ensure effective performance, governance, and alignment with Global Business Services objectives
• Oversee the performance, governance, and strategic alignment of the organization’s Business Process Outsourcing (BPO) partners
• Ensure vendor delivered services meet operational expectations, comply with business requirements, and support continuous improvement
• Serve as the primary business interface with BPO partners, driving efficiency, consistency, and service quality across supported functions
• Leads governance and relationship management with BPO vendors
• Supports contract execution by monitoring compliance with service level expectations
• Drives operational effectiveness by partnering with internal stakeholders and BPO teams
• Implements performance management routines

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