Business Analyst

• Be an expert in our fan data, helping to identify and fill data gaps, using internal resources and outside vendors
• Create and maintain live analytics reports and dashboards to provide insight into the performance of campaigns to stakeholders
• Conduct in-depth marketing analysis efforts to provide insight into new business opportunities; present findings and make recommendations to stakeholders
• Support data-related problem-solving and product development efforts by the Fan-Based Marketing team
• Model and size audiences relevant to support campaign objectives
• Collaborate with division Business Analysts, Data Services and other functional teams as needed to understand the impact of analysis across multiple areas of the business

Business Analyst, Fan-Based Marketing

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

• Lead end-to-end operational and business analysis for large-scale federal loan servicing programs, ensuring alignment across operations, technology, policy, and compliance requirements.
• Support key business initiatives from discovery through implementation.
• Partner with business stakeholders, technical teams, and leadership to gather, analyze, document, and prioritize business requirements.
• Drive business process reengineering and continuous improvement initiatives across loan lifecycle functions, reducing cycle times, improving accuracy, and increasing throughput.
• Partner with stakeholders to identify risks, dependencies, and operational gaps, and develop practical, evidence-based recommendations to improve processes while maintaining alignment with government policies and systems of record.
• Facilitate cross-functional working sessions, capture efforts, and executive briefings, driving alignment across business, technical, and program teams.
• Support and lead proposal development, technical solutioning, and capture strategy, including drafting technical approaches, KPI compliance plans, and operational models.
• Mentor and guide junior staff and analysts, and provide operational leadership across delivery teams, ensuring quality, accountability, and performance outcomes.

Lead Business Analyst

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Inbox management for Contact Center inquiries including things like: same day schedule change requests, training schedule requests, absence management, etc.
• Perform smoothing of breaks and lunches, and standard methodologies in terms of automated optimization and scheduling off-the-phone activities, ensuring optimum coverage across all teams.
• This includes real-time adjustments to schedules to ensure Contact Center departments meet key performance indicators.
• Collect and analyze staffing data to identify trends, patterns, and areas for improvement in workforce management.
• Create reports and dashboards to communicate and track key performance indicators related to workforce management.
• Assess processes for efficiency and recommend process improvements and automation for workforce management initiatives.
• Identify areas of overstaffing or understaffing and provide recommendations for adjustments.
• Maintain attendance tracking tool for Contact Center Technology and Tools.
• Use specialized software and tools for data analysis, scheduling adjustments, and reporting.
• Collaborate with Contact Center departments and other areas of the business to understand workforce needs and communicate data-driven insights.

Workforce Business Analyst

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Conducts assessments of processes and practices for comparison to applicable standards and criteria
• Analyzes and interprets data, supporting utilization and definition of data standards in support of BCA hiring and staffing
• Comfortable using Excel, Tableau and other data sources to gather and align data in meaningful ways
• Work as part of a team responsible for ensuring the effectiveness of the staffing demands across BCA
• Provides feedback on assessment results
• Works with organizations to develop strategies, plans and metrics to accomplish company initiatives using Lean methodologies or other applicable tools and processes
• Works at the appropriate level in the organization to implement strategies and plans
• Works under general direction

• Work closely with the Head and COO of the Private Client, Endowments and Foundations Business to support strategic planning, business priorities, and leadership initiatives.
• Support annual and long-term planning activities, including business reviews, growth priorities, and strategic decision-making.
• Conduct business analysis, research, and modelling to support leadership recommendations and strategic initiatives.
• Help leadership assess opportunities, risks, dependencies, and business considerations across key priorities and initiatives.
• Support business and office leadership on annual and multi-year planning, including tactical plans and long-range business priorities.
• Lead and coordinate complex, cross-functional strategic initiatives across the business.
• Help structure and drive projects from concept through execution, including establishing workplans, coordinating stakeholders, tracking milestones, and maintaining momentum across workstreams.
• Operate independently in ambiguous environments, proactively identifying next steps, resolving issues, and advancing initiatives with limited oversight.
• Support strategic initiatives such as business expansion, new offerings, platform development, strategic hires, and other growth priorities.
• Identify risks, dependencies, and operational considerations across initiatives and proactively support alignment and resolution.
• Prepare executive presentations, briefing materials, business updates, and communications for leadership meetings, business reviews, board meetings, and other leadership discussions.
• Strengthen the management information suite so leadership receives strategic, timely, and decision-useful reporting.
• Develop clear recommendations, presentations, and materials to support executive discussions and strategic planning activities.
• Respond to ad hoc requests for information, analysis, and presentations, often under tight timelines and competing priorities.
• Build and maintain strong working relationships across teams, offices, and functions throughout the firm.
• Partner closely with Finance, Compliance, Legal, Technology, Operations, Information Security, HR, and business teams to support coordination and execution across strategic initiatives.
• Facilitate communication, alignment, and follow-through across complex and cross-functional priorities.
• Support the integration of merger/combination activity; help embed effective operating models, governance, and collaboration across combined teams.
• Demonstrate sound judgment, professionalism, discretion, and a collaborative approach when working with stakeholders across the business.
• Contribute to the effectiveness and cohesion of the broader business and to a collaborative, high-performing culture.

Senior Business Analyst, Private Client Endowments – Foundations

• Partner with stakeholders to translate product strategy and roadmap into user stories, features, and enablers
• Analyze user needs to define functional and cross-functional requirements across the SDLC
• Decompose large epics into clear, testable user stories with defined acceptance criteria
• Manage and maintain the product backlog in Jira
• Support backlog grooming, prioritization, and release planning
• Conduct bi-weekly testing and validation of completed user stories
• Ensure delivered functionality aligns with requirements and customer expectations
• Serve as Scrum Master, ensuring Agile best practices are followed
• Facilitate all Agile ceremonies, including: Backlog Refinement, Sprint Planning, Daily Stand-Ups, Sprint Reviews / Demos, Sprint Retrospectives
• Identify and remove impediments and blockers to team progress
• Coach team members to improve processes, collaboration, and delivery outcomes
• Track and communicate team metrics and performance indicators
• Support the Project Manager in coordinating meetings, presentations, and deliverables
• Engage with customers and end users to address questions and gather feedback
• Promote strong communication across technical and non-technical teams.

Senior Business Analyst/Scrum Master

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• TechOp is seeking a motivated and detail-oriented Business Analyst to support mission-critical federal programs. This is a fully remote position. The ideal candidate will work closely with government stakeholders, technical teams, and subject matter experts to gather requirements, analyze business processes, support system development efforts, and drive successful project outcomes.. Candidates must possess an active DHS clearance.
• Duties:
• - Provide business analysis support throughout the system development lifecycle for a portfolio of immigration-related systems.
• - Gather, analyze, and document business and functional requirements.
• - Facilitate requirements gathering sessions and develop user stories with acceptance criteria.
• - Document current and future-state business processes and workflows.
• - Support User Acceptance Testing (UAT), post-production testing, and validation activities.
• - Develop test scripts and coordinate testing efforts with Product Owners and Subject Matter Experts (SMEs).
• - Monitor project risks and operational impacts, escalating issues as appropriate.
• - Prepare weekly and monthly status reports for client leadership.
• - Support the development of executive briefings, presentations, and project documentation.
• - Analyze system integrations, dependencies, and impacts across multiple applications and portfolios.
• - Conduct studies, assessments, and business process analyses to support program objectives.
• - Evaluate policies, procedures, and proposed changes to determine operational and system impacts.
• - Performs additional duties as assigned.

• Leading client meetings
• Gathering and documenting user requirements
• Managing user stories in JIRA
• Partnering closely with development teams to clarify requirements
• Supporting sprint planning and overseeing testing activities
• Performing functional testing
• Demoing completed user stories for client approval
• Coordinating UAT planning and execution with end users
• Supporting deployment activities

Business Analyst 2

• Partner with Fraud leadership to define the strategy for measuring program health, operational performance, and magnitude of Fraud’s impact on our business. This includes establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms.
• Conduct in-depth analysis of key Fraud metrics to identify emerging trends and opportunities which will inform deeper research and analytical efforts.
• Develop and improve tooling and models to more effectively identify emerging fraud attacks, empowering the Fraud team to take quicker, more effective action to mitigate fraud across Rover's platform.
• Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions.
• Serve as a strategic partner and advisor to business leaders, making data-driven recommendations on investments and optimization strategies within Trust and Safety and Fraud.

Business Analyst – Trust, Safety, and Fraud Analytics

• Lead the analytical work required to design, adapt, and test financial systems, ensuring they evolve alongside complex federal policy changes.
• Manage system descriptions and data elements to maintain a "single source of truth" across the organization.
• Translate intricate business needs into technical requirements, building consensus between accountants, budget analysts, and IT teams to ensure seamless system upgrades.
• Author the SOPs and training materials that empower users and ensure the agency remains "audit-ready" through robust documentation and governance.

Business Analyst – Financial System Implementation

• Collaborate with a team of experienced Supply Chain Management Analysts to plan and oversee the delivery of propulsion system components.
• Engage cross-functionally, drive problem-solving initiatives, and contribute meaningfully to Boeing’s commercial airplane programs.
• Work onsite at one of the listed location options.

Supply Chain Management Analyst

• Communicate and coordinate with stakeholders in Operations, Engineering, IT, and Quality to gather and document business requirements for critical software systems
• Consult the business on current MES capabilities to inform enhancement and future system development
• Develop and maintain expertise in CMES/Velocity system integrations, limitations, and control policies
• Develop test scripts, release notes, and other content in support of MES release activities – owning your enhancements from inception to deployment
• Participate in User Validation Testing and End User Checkouts during MES Releases, including support during weekends
• Navigate ambiguous and complex issues with limited information in a timely manner
• Investigate technical and configuration issues for CMES/Velocity in partnership with IT and factory stakeholders to support manufacturing execution
• Develop and maintain user guides, tipsheets, training content, and other communications material related to MES user access provisioning, audits, and other processes

Business Process Analyst

• Conduct detailed business analysis to understand and document business requirements
• Collaborate with stakeholders to gather, analyze, and validate business needs
• Develop and maintain comprehensive documentation for business processes, systems, and workflows
• Work closely with IT and development teams to ensure requirements are understood and implemented correctly
• Continuously seek opportunities to improve business processes and systems
• Collaborate with stakeholders to gather reporting requirements and translate them into actionable insights through the design and development of dashboards and reports using Cognos and Tableau

Senior Business Analyst – Guidewire

• Work directly with stakeholders to define, document, and drive business requirements
• Document business requirements using customer journeys, business context diagrams, and process flows
• Prepare business validation (UAT) plan and support business users in performing validation
• Partner closely with business stakeholders and subject matter experts

Business Solutions Analyst III

• Administer and maintain Humana’s Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle.
• Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.
• Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts.
• Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.
• Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives.
• Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.
• Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders.
• Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed.
• Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security.
• Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies.
• Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.

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