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Client Engagement Center AI Solutions Analyst
Banner BankClient Engagement AI Solutions Analyst improving customer and agent experiences through AI insights and optimizations at Banner Bank. Transforming engagement data into actionable insights and reporting results.
Posted 7/2/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $45 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in transforming engagement data into actionable insights, optimizing AI-powered interactions, and ensuring compliance and brand voice consistency across conversational channels. Proficient in measuring customer experience, effort, and outcomes within contact center operations and AI environments.
Highest-signal resume keywords
Bachelor's Degree in Business AdministrationCustomer Experience ManagementData AnalyticsAI Model TuningContact Center Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalyticsAI AutomationData TransformationExperience MeasurementOutcome Analysis
Soft Skills
Customer EngagementCommunicationProblem-Solving
Industry Keywords
Conversational ChannelsBrand Voice ConsistencyComplianceCustomer ExperienceEngagement Data
About the role
Key responsibilities & impact- The Client Engagement AI Solutions Analyst improves customer and agent experiences by transforming engagement data into actionable insights and continuously optimizing AI-powered interactions.
- This role is responsible for measuring what matters—experience, effort, and outcomes.
- They tune AI models and conversation flows while ensuring compliance, safety, and brand voice consistency across all conversational channels.
Requirements
What you’ll need- You have a Bachelor's degree in Business Administration, Data Analytics, Information Systems, Customer Experience Management, or a related field (Required).
- You have 2 or more years of experience in contact center operations, customer experience, business analytics, and AI/automation environments (Required).
- You understand that an equivalent combination of education and experience can be considered in lieu of a degree.
Benefits
Comp & perks- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement