Client Engagement Center AI Solutions Analyst

Banner Bank

Client Engagement AI Solutions Analyst improving customer and agent experiences through AI insights and optimizations at Banner Bank. Transforming engagement data into actionable insights and reporting results.

Posted 7/2/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $45 per hourWebsite

About the role

Key responsibilities & impact

The Client Engagement AI Solutions Analyst improves customer and agent experiences by transforming engagement data into actionable insights and continuously optimizing AI-powered interactions.
This role is responsible for measuring what matters—experience, effort, and outcomes.
They tune AI models and conversation flows while ensuring compliance, safety, and brand voice consistency across all conversational channels.

Requirements

What you’ll need

You have a Bachelor's degree in Business Administration, Data Analytics, Information Systems, Customer Experience Management, or a related field (Required).
You have 2 or more years of experience in contact center operations, customer experience, business analytics, and AI/automation environments (Required).
You understand that an equivalent combination of education and experience can be considered in lieu of a degree.

Benefits

Comp & perks

Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business AnalyticsAI AutomationData TransformationExperience MeasurementOutcome Analysis

Soft Skills

Customer EngagementCommunicationProblem-Solving