Business Analyst

Emagine IT, Inc.

Business Analyst translating operational needs into technical requirements for federal government clients. Building performance dashboards and enhancing reporting for key review cadences.

Posted 7/21/2026full-timeWashington • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business analysis and requirements management, with a strong focus on building performance dashboards and translating operational data into actionable insights. Proficient in ServiceNow and data analysis tools, supporting effective decision-making and strategic planning.

Highest-signal resume keywords

Business AnalysisRequirements ManagementServiceNow ReportingData AnalysisPerformance Dashboard Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisOperational Requirements DocumentationKPI/SLA ReportingTrend AnalysisChange ManagementConfiguration ManagementKnowledge ManagementArtifact Management

Soft Skills

Analytical ThinkingCommunicationCollaboration

Tools & Technologies

ServiceNowPerformance AnalyticsData Presentation Tools

Certifications & Qualifications

Tier 2 (Moderate Risk Public Trust) Background Investigation

Industry Keywords

Federal IT EnvironmentEnterprise ITGovernance Artifacts

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Capture, document, and manage business and operational requirements, translating business-process needs into clear technical requirements.
Build and maintain ServiceNow metrics dashboards and produce KPI/SLA products that feed the COR's MSR and QER cadence.
Prepare Monthly Status Report inputs and supporting analytics, including trend analysis and recommended improvements.
Provide business-process and systems analysis, improvement, and implementation support across all service areas.
Support change management, training, configuration management, strategic planning, and knowledge management activities.
Assess operational and functional baselines and identify IT gaps or deficiencies affecting the ability to meet client objectives; recommend enhancements.
Support documentation and artifact management (SOPs, knowledge articles, governance artifacts) in approved repositories.
Coordinate with task-area leads to ensure metrics, requirements, and reporting are accurate, auditable, and aligned to Government requirements.

Requirements

What you’ll need

Bachelor's degree in Information Systems, Business, Data Analytics, or a related field; equivalent professional experience considered in lieu of a degree.
Three (3)+ years in business analysis, requirements management, or IT service reporting, preferably in a federal or enterprise IT environment.
Demonstrated ability to build performance dashboards and translate operational data into narrative analysis for executive audiences.
Working proficiency with ServiceNow (reporting/Performance Analytics) and with data-analysis and presentation tools.
Ability to obtain and maintain a Tier 2 (Moderate Risk Public Trust) background investigation.
U.S. citizenship is required for this position, consistent with the requirements of the supporting federal contract.

Benefits

Comp & perks

medical, dental, and vision insurance
a 401(k) with company match
paid time off and holidays
professional development and certification support