Billing Specialist

• Maintains billing system database
• Identifies, analyzes and reconciles discrepancies in data
• Posts to sub ledgers
• Coordinates account eligibility with Membership areas
• Provides billing information to internal and external contacts; and first line collections
• Professional and timely oral or written communication to internal and external customers
• Fully proficient with daily tasks and is able to handle more complex billing situations with minimal guidance and provide recommendations for decision making

Senior Billing Specialist

• Prepare and submit professional claims
• Correct routine claim errors and rejections
• Work assigned billing and follow‑up queues in Epic
• Apply foundational knowledge of CPT, ICD‑10‑CM, modifiers, and payer rules
• Meet productivity, quality, and timeliness standards

Professional Billing Specialist – Follow Up and Denials

• Provides day-to-day guidance, mentoring, and support to the RCM department
• Assists the team in resolving complex claim issues and member escalations, identifies trends, and ensures timely and effective resolutions
• Recommends and coordinates training opportunities to enhance RCM member skills and knowledge
• Identifies process improvement opportunities and participates in operational initiatives
• Collaborates with internal and external stakeholders to resolve complex issues and improve overall credit/refund performance
• Establishes effective communication channels to ensure alignment between departments
• Actively works and monitors the escalation queue to ensure timely resolution of tasks
• Analyzes escalation trends and provides real-time and scheduled feedback to team members
• Delivers targeted training and coaching to enhance team members’ understanding of escalation scenarios and best practices
• Serves as the primary point of contact for complex or sensitive escalation cases
• Creates and processes the weekly refund check utility file in accordance with established timelines and quality standards
• Assists with all refund reports and projects as needed
• Helps onboard and mentor new team members, reinforcing departmental policies and procedures
• Provides backup coverage and support to the supervisor or manager when needed.

Billing Team Leader

• Responsible for handling all aspects of the billing process
• Exceptional responsiveness to the Firm’s Partners
• Work effectively, productively, and quickly in a very detail-oriented environment
• Use good judgement
• Excellent organizational, problem-solving, and time management skills
• Work comfortably in an environment with defined deadlines
• Interact with the Firm’s Partners in a professional, articulate manner
• Work professionally and cooperatively with peers and management
• Maintain a regular and predictable work schedule and full attention to work activities on behalf of the firm

• Prepare accurate client invoices based on contracts, time records, purchase orders, and/or project milestones
• Collaborate with project managers, project controls and other departments to obtain required billing information to prepare invoices for review prior to submitting to clients
• Reviewing billing data for completeness and accuracy; identify and resolve discrepancies with project managers and others
• Track/verify accuracy of signed time sheets on time & material projects
• Ensure invoices reflect negotiated contract terms and conditions and provide required detail support
• Track invoice disputes to ensure adequate resolution, respond to client billing inquiries
• Submit applicable invoices through online customer portals
• Maintain proper documentation and audit trails for all billing transactions
• Contribute to process improvements to enhance billing accuracy and efficiency
• Generate billing reports, ad hoc financial analyses and perform other tasks as needed

Corporate Billing Specialist

• Process, review and issue a high volume of invoices and credit adjustments ensuring accuracy, timeliness and proper documentation.
• Perform data entry, validation, and reconciliation, including cross-system checks to maintain complete and accurate billing records.
• Execute month-end close activities, including reconciliations across billing and financial systems.
• Collaborate cross-functionally (customers, sales, customer service, account managers, and accounting) to ensure accurate subscription billing and proper revenue recognition.
• Manage billing inquiries and escalations via email, phone, Salesforce, and Jira, delivering timely, professional, and solution-oriented resolutions.
• Participate in Australian time zone meetings and contribute to project coordination efforts to proactively improve billing operations and efficiency.
• Utilize financial systems and tools (NetSuite, Onsite, Zuora) to support billing operations and process improvements.

• Under direct supervision, this position is responsible for ambulatory application(s)/module(s) of Epic.
• Collaborate with and provide tier-one support to their team and/or counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications.
• Effectively manage competing and changing priorities.
• Serves as project lead for key initiatives, including performing project management duties, as assigned.
• Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems.
• Interacts professionally with leadership, faculty, staff, and vendors.

Professional Billing Analyst – Associate

• Join us as a Patient Billing Specialist, where you’ll support patients with payment processing, billing education, insurance verification, and claims-related inquiries.
• Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies.
• Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.

Patient Billing Representative

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Performs ongoing maintenance and configuration updates to Epic applications.
• Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Perform all other duties as assigned.

Professional Billing Analyst – Intermediate

• Execute highly specialized billing functions to ensure accurate and timely invoices for Commercial and Industrial, Gas Transport, Solar Gardens, Steam, Chilled Water and Wholesale/Transmission accounts.
• Interpret, analyze and apply a wide range of tariffs and rate structures across Xcel Energy’s operating companies with precision and consistency.
• Coordinate and analyze complex technical data to support billing activities for regulated and non-regulated customers.
• Assess and process interval measurement and billing data to generate accurate and timely customer invoices.
• Research, design, test, and implement customized billing solutions to meet unique contractual requirements for Commercial and Industrial customers.
• Collaborate with various internal departments to resolve complex billing issues, ensure high-quality customer service, and maintain operational continuity across the organization.
• Maintain rigorous data integrity and adherence to billing processes across all operating systems to support enterprise-wide financial reliability.
• Exercise independent judgment and initiative within established parameters to drive billing accuracy, timeliness and compliance, which is impactful to the company’s earnings determination process.
• Work closely with field technicians to identify and address service-related issues, and proactively initiate field maintenance requests.
• Maintain electronic metering information, validate reads, coordinate meter device installs & removals.
• Create & maintain systems sources/databases.
• Monitor critical events impacting measurement data.
• Drive business performance with a focus on operational efficiencies that deliver on financial objectives, minimize company financial risk, and ensure corporate compliance with regulatory rules and federal Sarbanes-Oxley Act requirements.

Commercial and Industrial Billing Analyst

• Ensure strict HIPAA-compliant confidentiality with all client data and claims
• Manage and operate in multiple different billing platforms dependent on client needs which could include Azalea, Tebra, Central Reach and/or Rethink Integrated Billing Module
• Manage assigned client accounts billing scrubs for primary and secondary claims
• Submit claims electronically for primary and secondary payors
• Solve clearinghouse rejections
• Submit corrected claims for billing errors, rebill projects (new plans/new year, new information on payor policies)
• Maintain account spreadsheets, billing cheat sheets, provider, and billing information including provider roster and payer policy billing rules
• Contribute to updates and communicate to Customer Billing Advocate and other members of POD
• Provide internal reporting to team of status and issues for clients within POD
• Meet internal benchmarks for clean claims / first pass rate, unbilled claims, clearinghouse rejections, secondary claims, and denials for billing errors
• Research specific payor billing rules as needed
• Review client billing documentation to ensure claims are submitted based on payor requirements
• Stay informed about Payor and Industry Billing rules
• Foster a positive work environment for team members

• Assist with initiating and implementing of all aspects of the monthly client billing process including: Review and edit monthly proformas as instructed by the Billing Attorney via Paperless Proforma.
• Modify time and cost entries as directed.
• Write offs and write downs.
• Completing transfers, dividing, and combining timecards.
• Ensuring rates are accurate.
• Applying available funds to billing as instructed.
• Verify accuracy of billing.
• Compile supporting back-up documentation, per client billing guidelines as required.
• Acquire and maintain proper approval documentation.
• Finalize and distribute invoices in accordance with Firm and Client guidelines.
• Research and respond to billing inquiries from both attorneys and clients in a timely and professional manner.
• Submit invoices by mail, email, e-billing via eBillingHub and other e-billing vendors as required.
• Set up matters for e-billing on vendor sites and within the firm’s billing system.
• Address and resolve billing disputes and discrepancies in a timely manner.
• Coordinate appeals for rejected invoices.
• Provide client accruals, status updates and budgets upon request.
• Communicate with attorneys, clients, or staff to address billing questions, as needed.
• Maintain contact with attorneys, staff, and clients and observes confidentiality of client and firm matters.
• Answer questions regarding billing processes and procedures.
• Collaborate with other departments as needed for Accounts Receivable, client and matter setup, rate management, trust accounting, unallocated funds, and billed on account funds.
• Maintain addresses, invoices templates, and e-billing information within the firm’s billing system.
• Assist with customized reporting requirements for internal/external clients.
• Effectively prioritize numerous tasks and complete within designated time deadlines.
• Manage monthly reports surrounding billing workload.
• Other duties as assigned.

• Work closely with Setpoint’s Accounting Manager and accounting team to manage Setpoint’s accounting processes and month-end close.
• Interact with customers and vendors to ensure timely billing, collections, and payments.
• Coordinate with Setpoint’s Engineering and Product teams to ensure accurate customer billing and reporting.
• Track and categorize Setpoint’s banking activity and perform monthly bank reconciliations.
• Collaborate with Setpoint department heads to ensure that all expenses are reported timely and categorized appropriately.
• Interact with customers and vendors to ensure timely collections and payments.

• Process contracts and orders through Salesforce, and the order entry system to provide clients with their deliverables and invoices
• Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX, and country-specific laws
• Review and help prepare Sales Agreements with Sales before presenting to clients; provide updated language, calculate credits for re-writes, and recommend edits or further approvals as needed
• Work with all business units to obtain missing approvals and key data, ensuring maximum sales bookings for the month/quarter
• Coordinate with License Management and Onboarding teams to ensure timely activation of client deliverables
• Process manual billing each month and follow up with Sales/Clients for Purchase Orders
• Electronically file all emails and contractual documentation
• Serve as the go-to resource for navigating Salesforce QCO tools
• Help sellers with best practices and alternatives when facing quoting challenges
• Assist in change management strategies that promote adoption and business readiness across Salesforce
• Provide real-time training and coaching to improve Salesforce understanding and usage
• Identify and drive process improvements

Order Management, Billing Specialist

• Manage and process daily physical mail received at the office
• Review and work from shared electronic files and documentation systems daily
• Upload, organize, and maintain documentation within Brightree
• Communicate and coordinate with internal departments as documentation is received
• Support billing workflows by ensuring documentation is complete, accurate, and timely
• Maintain organized records and assist with clerical and administrative tasks as needed

Medical Insurance Billing Assistant

• Lead and manage post‑treatment financial operations, including insurance payments, patient payments, refunds, and medical record requests
• Improve efficiency and accuracy in the payment posting process to ensure patient and insurance payments are recorded correctly
• Review workflows and identify opportunities to reduce manual work and processing delays
• Transition insurance and patient payments from paper checks to electronic bank payments whenever possible
• Oversee the setup of electronic payment arrangements with payers that still send payments by mail
• Provide additional support to patients who have questions or concerns about their bills, refunds, or insurance payments
• Handle escalated patient concerns with professionalism, empathy, and clear explanations
• Ensure refund requests are reviewed, approved, and issued accurately and timely
• Supervise and support direct report teams responsible for: Patient refunds, Payment posting, Charge entry, Medical record requests
• Collaborate with billing, insurance, and customer service teams to ensure accurate claims processing and follow‑up
• Monitor performance metrics and implement process improvements to support timely reimbursement

Post-Treatment Billing Manager

• Compile, manage, and execute attorney billing
• Create, review, and edit proformas in response to requests
• Execute complex bills in a timely manner
• Compile supporting back-up documentation as required
• Submit invoices by mail, email, and e-billing
• Configure and maintain information on e-billing sites
• Address and resolve e-billing disputes, rejections, and short pays
• Ensure compliance with existing billing policies and procedures
• Review and assess compliance with Outside Counsel Policies and Procedures
• Create and maintain desktop procedures
• Communicate professionally and courteously with clients and staff
• Create billing schedules and analyses as needed

Billing Coordinator

• Collaboration: Collaborate and communicate with CRLs and their engagement teams on a regular basis in order to gain knowledge on billing expectations related to specific industry standards and individual job progress.
• Responsible for continual analysis of past billing and current trends in order to actively participate in billing discussions, up to and including, providing suggested amounts to bill for both standard and out of scope work.
• Information Management: Maintain accurate billing records and files. Continual review of billing information to identify any discrepancies or errors. Work with internal teams to identify and correct any discrepancies or errors.
• Delegate work, as appropriate, to Coordinators. Review and assist Coordinators with complex errors and difficult accounts.
• Analysis: Stay up-to-date on industry regulations and trends across the firm related to client billing. Compare and analyze billing rates and job specifics across the firm to ensure industry consistencies and standards are met. Analyzes billing and complex accounts to help find opportunities for improvement and optimization.
• Processing: Process and monitor invoices to ensure accuracy and completeness. Work with CRLs and engagement teams to ensure out of scope activities are properly billed. Prepare and submit reports on billing activities and trends.
• Practice Management: Involvement on other billing-related matters, as needed. May collaborate and assist on items such as new client setup, data validation, creation and maintenance of Billing Schedules. Continually monitor prepaid, installment, and scheduled bills for client WIP consumption.
• Client Service Support: Partners with CLA team members to gather additional information, as needed. Takes the lead on responding to customers’ inquiries and requests regarding billing discrepancies and issues. Communicates updates and logistics to internal clients.
• Revenue Cycle Management: Assist with matters related to the entire revenue cycle such as A/R posting, data management updates, A/R adjustments, A/R helpdesk, ad hoc client expense entries, etc. as needed.
• Financial Analysis: Follows up on aging A/R with engagement leaders, which may include direct interaction with clients. Actively follows up with engagement leaders on large work in process (WIP) jobs that need to be billed.
• Supports the Managing Principals, CRLs, Operations Directors, and Central Billing team members with proactive analysis of production, profitability, and overall financial performance on a weekly basis. Assists with implementation of firm-wide financial processes and initiatives. Assist with audits and other projects, as needed.
• Training: Provides day-to-day assistance to Coordinators within the team. Provide training to team members on new processes and procedures. Assist in training of Central Billing new hires. Assist in development of and maintenance of training materials and resources for team. Assist with Firm-wide training of new systems, resources, and processes.

Central Billing Coordinator II

• Coordinate and audit electronic invoice submissions of the billing team.
• Ensure all e-billing procedures are being followed in an accurate and timely manner.
• Provide excellent customer service to internal and external customers; escalate any potential service delivery issues to the manager.
• Document and maintain e-billing vendor instructions and templates.
• Responsible for generating and reviewing monthly reports surrounding e-billing items to administer deadlines and maintain data that may require continuous follow up.
• Mentoring assigned Billing Specialists: Guidance with electronic billing setups in 3E Matter Maintenance, eBillingHub, and third party electronic billing vendor websites.
• Assistance with resolving invoice rejections and reductions.
• Maintain electronic billing application; monitor outstanding and rejected electronically billed invoices: Assist receivable team with appropriate reports and work with group to ensure timely response in resolution of short paid electronic invoices.
• Responsible for assisting with new client electronic billing setups.
• Client Billing: Assist with initiating and implementing of all aspects of the monthly client billing process including: Maintain telephone and personal contact with clients, attorneys and staff on billing matters Modify time and cost entries as directed Compile necessary back-up documentation per client billing guidelines Acquire and maintain proper approval documentation Print/mail or electronically submit client invoices.
• Utilize computerized accounting and billing software applications.
• Maintain contact with attorneys, staff, and clients and observes confidentiality of client and firm matters.
• Provide electronic billing education training as needed.
• Evaluate and recommend new process improvements.
• Perform special projects and other duties as assigned.
• Manage the day-to-day changes required to maintain accurate client information

Lead Electronic Billing Specialist

• Process VA (Veterans Affairs) claims and ensure accurate, timely billing.
• VA billing claims, ensuring accurate and compliant submissions.
• Review claims for completeness and adherence to VA billing standards, identifying discrepancies for prompt resolution.
• Monitor claim rejections and denials, investigate root causes, and perform necessary corrections.
• Provide updates and relevant claim information to clients, supporting efficient communication and fostering positive client relations.
• Maintain up-to-date knowledge of VA billing requirements and implement changes to comply with regulatory standards.
• Ensure accurate documentation and tracking of all billing activity, maintaining detailed records for reporting and audits.

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