Patient Billing Specialist

Allara

Patient Billing Specialist at Allara providing billing support for patients navigating their healthcare journey. Engaging with patients on billing issues and insurance concepts in a remote role.

Posted 6/26/2026contractRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Provide empathetic, patient-centered support through communication software
Serve as a trusted resource for patients seeking assistance with their care journey.
Answer routine billing questions, including helping patients understand statements and account balances.
Explain basic insurance concepts such as deductibles, copays, coinsurance, and patient responsibility.
Provide general education on in-network and out-of-network coverage.
Confirm insurance information on file and assist with basic eligibility questions.
Help patients understand where their accounts are within the billing process.
Communicate billing-related updates provided by the Revenue Cycle team.
Act as a liaison between patients, providers, billing specialists, and internal teams.
Escalate complex billing or insurance concerns to the appropriate team.
Provide warm handoffs with complete context to minimize patient frustration.
Maintain accurate documentation of all patient interactions.
Handle sensitive patient information with professionalism and confidentiality.
Identify recurring patient concerns and share feedback that may improve the patient experience.

Requirements

What you’ll need

3+ years of experience in medical billing, revenue cycle, healthcare administration, or a patient-facing role with direct exposure to billing or insurance processes.
Familiarity with basic billing concepts like premiums, EOBs, deductibles, copays, coinsurance, and patient responsibility.
Experience supporting or navigating patients with questions, escalations, insurance assistance, or billing-related questions.
Strong verbal and written communication skills.
Exceptional attention to detail and organizational skills.
Ability to explain complex information in a simple, patient-friendly way.
Strong problem-solving skills and ability to navigate challenging conversations.
Comfortable working across multiple systems and managing sensitive information.
Ability to work independently in a remote environment.

Benefits

Comp & perks

1099 Contractor role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billingrevenue cyclehealthcare administrationbilling conceptsinsurance processesEOBsdeductiblescopayscoinsurancepatient responsibility

Soft Skills

empathetic communicationpatient-centered supportverbal communicationwritten communicationattention to detailorganizational skillsproblem-solvingnavigating challenging conversationsindependenceliaison skills