Resident Billing Analyst II

RealPage, Inc.

Resident Billing Analyst II managing utility billing research and resolution at RealPage. Collaborates with teams to ensure accurate billing and identifies financial errors in processes.

Posted 6/27/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $56,100 - $95,500 per yearWebsite

About the role

Key responsibilities & impact

Manage the Resident Billing Research Queue and investigate, research, and resolves matters of significance regarding utility billing.
Reviews work prepared by Resident Billing Operations to identify financially impacting errors.
Applies adjustments to future billings periods when financially impacting errors occurs.
Completes root cause analyses on financially impacting errors to identify gaps in current processes.
Collaborates with operational leaders on recommendations and remediation plans to ensure issues are adequately addressed.
Handles escalations from client success using full discretion on course of action to remedy the problem and deliver on time accurate billing.
Analyze system alerts for accuracy of billing and rate calculation prior to client review.
Complete and review billing changes and line-item allocation for regulatory compliance.
Provide supplemental operational and tactical support to Operation team when bandwidth allows.

Requirements

What you’ll need

Minimum of 3 years of experience in a billing, financial or accounting role.
1+ years of experience in audit, data or research analysis.
Excellent analytical skills with the ability to interpret complex data and identify areas of improvement.
Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
Experience in Multifamily, Utility Billing or Invoice Processing preferred.
Works independently with minimal oversight.

Benefits

Comp & perks

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Billing ManagementFinancial AnalysisRoot Cause AnalysisData AnalysisRegulatory ComplianceError ResolutionLine-Item AllocationUtility BillingInvoice ProcessingAudit

Soft Skills

Analytical SkillsCommunication SkillsPresentation SkillsProblem-SolvingCollaborationIndependenceAttention to DetailDiscretion