RealPage, Inc.

Product Manager

• Own and execute the product roadmap for leasing‑related modules and platform capabilities.
• Act as Product Owner for a Scrum team, representing property‑level users, leasing agents, and operators.
• Gather and analyze customer and stakeholder input to define product features and detailed product requirements.
• Define clear requirements, functional expectations, and UX intent for new features and enhancements.
• Partner closely with Engineering and Design to deliver solutions that are both functionally complete and easy to use.
• Collaborate with internal stakeholders across Sales, Customer Success, Support, Compliance, and Implementation.

Program Manager

• Own and evolve the company-wide Customer Health & Risk (CHE) program, including frameworks, definitions, processes, and success metrics.
• Design and operationalize risk identification methodologies, ensuring consistency across segments, products, and teams.
• Establish and maintain governance processes, including weekly audits, quality reviews, and program adherence monitoring.
• Develop and deliver training and enablement to ensure consistent adoption across Customer Success and cross-functional teams.
• Define company-level goals and KPIs for customer health, risk reduction, and retention performance.
• Own churn tracking, forecasting, and reporting across the business, including ARR impact, cohort analysis, and predictive modeling.
• Partner with Finance to align churn forecasts with revenue planning and company financial targets.
• Build and maintain models to quantify risk exposure, forecast retention outcomes, and evaluate intervention effectiveness.
• Identify leading indicators of churn and expansion, translating insights into actionable strategies.
• Own the design, refinement, and ongoing optimization of the Customer Health Score model.
• Continuously improve scoring methodologies using behavioral, product usage, sentiment, and financial data.
• Deliver executive-level insights, analysis, and storytelling on customer health, risk, and churn trends.

Customer Retention Program Director

Billing Specialist

• Manage the Resident Billing Research Queue and investigate, research, and resolves matters of significance regarding utility billing.
• Reviews work prepared by Resident Billing Operations to identify financially impacting errors.
• Applies adjustments to future billings periods when financially impacting errors occurs.
• Completes root cause analyses on financially impacting errors to identify gaps in current processes.
• Collaborates with operational leaders on recommendations and remediation plans to ensure issues are adequately addressed.
• Handles escalations from client success using full discretion on course of action to remedy the problem and deliver on time accurate billing.
• Analyze system alerts for accuracy of billing and rate calculation prior to client review.
• Complete and review billing changes and line-item allocation for regulatory compliance.
• Provide supplemental operational and tactical support to Operation team when bandwidth allows.

Resident Billing Analyst II

Customer Success Manager

• Develop and execute account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value.
• Build trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignment.
• Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling.
• Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations.
• Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets.
• Serve as a strategic advisor with advanced knowledge of marketing strategies, competitive landscapes, and product differentiation.
• Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs.

Customer Success Manager II

• Productize our marketing services.
• Turn GEO/AEO, paid search, and reputation management from service deliverables into structured, scalable product offerings with clear tiers, defined outcomes, and repeatable delivery.
• Drive CMS and storefront innovation.
• Identify and prioritize high-impact improvements to our CMS and ILS/storefront products.
• Own the GEO/AEO narrative.
• Develop and refine our answer engine optimization story.
• Own product vision and roadmap.
• Create and maintain the strategy and roadmap for your product area.
• Serve as PO for your scrum teams.
• Oversee backlog creation and refinement, coordinate across multiple work streams, and identify cross-product dependencies before they become problems.
• Bridge product and services.
• Partner closely with engineering, CS, and sales to close the gap between what we build and what gets sold and delivered.
• Inform revenue strategy.
• Spot near-term growth opportunities and help the business capture them with data and a clear point of view.
• Stay close to customers.
• Lead discovery conversations, user groups, and client-facing demos.

Growth Product Manager

• Ensure that technical solutions meet business needs and user requirements.
• Drive innovation by understanding technical constraints and opportunities.
• Build and maintain the Product Roadmap at N+3 backlog status at all times with clearly articulated and prioritized technical product requirements/user stories.
• Interact directly with end-user clients to understand and translate their business needs.
• Represent RealPage as a Subject Matter Expert on competitive analysis and technical challenges within the Background Screening industry.
• Assess and address technical risks.
• Understand and analyze data pipelines, algorithms, and automated systems to identify and deliver improved capabilities.
• Use database queries to analyze performance indicators, evaluate data trends, and identify areas for improvement.
• Explore new ways of improving existing services and products as a way of increasing profitability.
• Provide product training, research documentation, and training material to sales & support teams to enable them to successfully sell and deliver the product.
• Coordinate product releases with the marketing, sales, development, support, and customer success teams.

Senior Product Manager

Security Engineer

• Partner with control owners (1st LOD) to mature controls, drive automation, and remediate control deficiencies prior to year-end.
• Monitor compliance of control design and operating effectiveness.
• Build, govern, and continuously evolve the enterprise Technology Risk, Threat, and Control Library, mapped to NIST CSF 2.0, COBIT 2019, ISO 27001, MITRE ATT&CK, and applicable regulatory regimes.
• Establish a unified control taxonomy enabling control rationalization, framework crosswalks, and "test once, satisfy many" efficiencies across SOX, PCI DSS, SOC 1, SOC 2 and NYDFS.
• Demonstrated interest or working proficiency in "vibe coding" and AI-assisted development workflows using tools (e.g., Claude Code, Cursor and GitHub Copilot).
• Hands-on familiarity with leading Large Language Models (LLMs) (e.g., Anthropic Claude (Opus, Sonnet, Haiku), OpenAI GPT-4/5 and o-series, Google Gemini, Meta Llama, and Mistral).
• Develop and deliver executive ready reporting on technology risk posture, control health, emerging threats, regulatory developments, and remediation progress.
• Serve as a trusted advisor to IT, Information Security and Engineering on technology risk, control design, and regulatory implications of strategic initiatives.

Senior Director, IT & Security GRC

Digital Marketing

• Reporting to the Director of Growth Marketing, you’ll manage and optimize integrated paid media campaigns focused on lead generation, pipeline growth, and customer acquisition across multiple Mixed Use business units.
• Build, launch, and optimize multi-channel paid media campaigns across: PPC / SEM, LinkedIn Ads, Meta (Facebook/Instagram) Ads, YouTube Ads, Display & Programmatic Advertising, Affiliate Marketing, Review Platforms & Third-Party Publications.
• Manage campaign budgets, pacing, targeting, bidding strategies, and performance optimization.
• Develop audience segmentation and retargeting strategies to improve conversion performance.
• Use emerging AI and automation tools to accelerate ad copy testing, keyword research, campaign analysis, and workflow execution.
• Monitor, analyze, and optimize campaign performance using KPIs such as CPL, CAC, ROAS, CTR, conversion rate, and pipeline contribution.
• Conduct A/B and multivariate testing for ad copy, creative, landing pages, and audience targeting.
• Build campaign forecasts and performance projections.
• Present insights, recommendations, and performance updates to marketing stakeholders.

Digital Marketing Manager

General

• Installs, maintains, tests, troubleshoots, and repairs AMR equipment (Tehama, Inovonics, Next Century, Aclara and Cerenti) in the field to ensure optimum usage and quality.
• Attention to detail and accuracy to record meter data in project management software [MOSS].
• Evaluates plumbing, electric and gas needs and takes appropriate steps for installation of equipment.
• Relies on pre-established guidelines and works independently to perform the functions and duties of the position.
• Troubleshoot network related issues, including routers and phone lines.
• Intermediate competency in the functionality of Building Automation Systems, Smart Grid Electronic and HVAC controls, including software engineering and commissioning tools, DDC controllers and field devices.
• Retrofit large commercial mechanical systems and combine by integrating electronic systems within submetering systems to produce raw meter data to be accurately billed.
• Manages, implements and/or performs technical product support for equipment that has been installed; a system integration specialist.
• Communicate consistently in a clear and concise way, and adapt to client-specific needs by providing options/alternative solutions.
• Organizes data into report formats which can be presented to internal and external clients.
• Maintain good communication with property staff, responding to questions but also passing concerns to your management or internal client service representatives.
• Collect any necessary due diligence from the client, including prior biller information and submeter information (typically needed for a retrofit project).
• Ability to follow all safe work practices including daily testing and inspection of assigned tools and equipment.

Service Technician – Regional Travel

Solutions Engineer

• Lead end-to-end implementation activities for financial and commercial solutions.
• Partner with clients to gather and translate business and financial requirements into system configurations.
• Configure and support financial systems, integrations, and product setups.
• Analyze financial workflows and reporting needs to ensure accurate system alignment.
• Collaborate with internal delivery, product, and engineering teams to execute implementations.
• Support system testing, validation, and issue resolution throughout the implementation lifecycle.
• Deliver client training and post-go-live support to ensure successful adoption.
• Identify risks, gaps, and opportunities for process improvement within financial workflows.
• Manage multiple projects simultaneously while meeting deadlines and delivery expectations.

Financial Solutions Consultant II

Manager

• Own portfolio management of Knock implementations, including intake, prioritization, resource alignment, and delivery across a high-volume pipeline.
• Manage backlog health, balancing capacity, timelines, and customer commitments to meet MTTI and activation targets.
• Ensure consistent execution across implementations, maintaining high standards for data readiness, configuration accuracy, and on-time delivery.
• Lead, coach, and develop a team of implementation ICs to deliver scalable, high-quality outcomes.
• Define and enforce standardized processes for onboarding, configuration, and activation of Knock and Lumina AI capabilities.
• Monitor and drive key operational metrics, including quality, backlog aging, timelines, and customer satisfaction.
• Partner cross-functionally with Product, Engineering, Sales, and Customer Success to resolve complex issues, reduce friction, and improve implementation outcomes.
• Identify and drive process improvements and automation opportunities to increase efficiency and scalability.
• Serve as the escalation point for high-impact customer and product issues, ensuring timely resolution and clear communication.

Manager, Implementations

Network Operations

• Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment.
• Monitor support queues, alerts, incoming tickets, and active incidents to ensure work is prioritized, assigned, updated, and resolved or escalated within established service levels and operational timeframes.
• Provide frontline technical guidance to NOC agents for troubleshooting customer issues, network alerts, service degradations, outages, and recurring support problems.
• Act as the primary shift escalation point for NOC agents, reviewing complex or high-priority issues and escalating to NOC Management, Engineering, Field Operations, vendors, or other internal teams when appropriate.
• Coordinate shift-level incident response activities, including initial triage, impact assessment, customer or partner communication, ticket updates, escalation tracking, and service restoration follow-up.
• Ensure accurate and timely documentation of incidents, troubleshooting steps, customer communications, network changes, escalations, and shift handoff notes.
• Perform shift handoffs with incoming and outgoing supervisors, leads, or agents to ensure continuity of support, awareness of active incidents, pending escalations, maintenance events, and customer-impacting issues.
• Coach, mentor, and support NOC agents during the assigned shift by reinforcing standard operating procedures, troubleshooting practices, ticket quality expectations, and customer communication standards.
• Assist with onboarding and training of new NOC agents by providing hands-on guidance, process reinforcement, technical support, and feedback to NOC Management.
• Review ticket quality, queue activity, agent performance, escalation accuracy, and shift workflow to identify training needs, process gaps, recurring issues, or opportunities for operational improvement.
• Support approved maintenance activities, after-hours changes, firmware updates, circuit upgrades, and configuration changes by coordinating shift coverage, monitoring for impact, and escalating unexpected issues.
• Configure, validate, or assist with deployment support for network and service delivery hardware when needed, including switches, routers, servers, access points, NVRs, GPON OLTs, PDUs, and Dish Smartbox equipment.

NOC Supervisor

Account Manager

• New sales activities include the management of prospecting, qualifying, closing.
• Follow up on implementations associated with new product and service sales.
• Generating new sales and add-on sales revenue within a given territory and/or named account listing.
• Research, identify, and tenaciously generate new opportunities weekly.
• Methodically qualify, build, and manage an accurate sales funnel.
• Strategically attack a regional territory to close new business and grow existing accounts.
• Sell our solutions with a consultative approach in a high energy environment.
• Must have the ability to create the ROI for your prospects.
• Maintain a high volume of activity including outbound calls, emails, & social selling.
• Skillfully deliver web based presentations while partnering with our Sales Engineers.
• Comfortably sell to VP & C-Suite executives, navigating through multiple decision makers in large complex organizations.
• Consistently outperform your quarterly and annual sales quota.
• Thrive on change while remaining highly organized, optimistic, and coachable.