Customer Success Manager I, SMB

RealPage, Inc.

Small Business Customer Success Manager owning customer lifecycle for Buildium's platform, focusing on adoption and retention. Building relationships with business owners and decision-makers to achieve business goals.

Posted 7/14/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the customer lifecycle within a SaaS environment, focusing on customer engagement, value realization, and retention. Proficient in analyzing customer data to drive strategic initiatives and improve outcomes while collaborating cross-functionally.

Highest-signal resume keywords

Customer Success ManagementSaaS Customer LifecycleCRM ProficiencyAnalytical SkillsConsultative Selling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Lifecycle ManagementData AnalysisValue RealizationConsultative ConversationsEmail Outreach Programs

Soft Skills

Time ManagementOrganizational SkillsInterpersonal CommunicationAdaptabilitySelf-Motivation

Tools & Technologies

SalesforceMicrosoft Office SuiteGoogle Workspace

Industry Keywords

Real EstateProperty ManagementCustomer EngagementBusiness Goals AlignmentHigh-Volume Portfolio Management

About the role

Key responsibilities & impact

Own the full customer lifecycle for a high-volume portfolio, including post-onboarding support, adoption, value realization, and retention.
Build relationships with business owners and decision-makers to understand goals and align Buildium solutions accordingly.
Conduct customer calls and strategic check-ins to drive engagement and deepen product usage.
Design and execute scalable outreach programs, including email cadences and educational content.
Monitor customer health and proactively address risks through targeted interventions.
Identify opportunities for expansion and increased product adoption within accounts.
Analyze customer data and trends to inform engagement strategies and prioritization.
Collaborate cross-functionally with Product, Support, Marketing, and Sales to improve customer outcomes.
Maintain accurate CRM records and contribute to process improvements across the team.

Requirements

What you’ll need

Minimum of 2+ years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software is required.
Proven experience working with small business owners or senior decision-makers.
Strong understanding of SaaS customer lifecycle and value realization.
Ability to manage a high-volume book of business while maintaining ownership of customer outcomes.
Experience conducting consultative conversations and aligning solutions to business goals.
Strong analytical skills with the ability to interpret customer data and trends.
Confidence navigating CRM platforms; Salesforce preferred.
Excellent time management and organizational skills.
Strong written, verbal, and interpersonal communication skills.
Ability to manage customer expectations, objections, and complex conversations.
Highly self-motivated, adaptable, and comfortable with ambiguity.
Technically savvy with Microsoft Office Suite and Google Workspace.
Previous real estate, property management, or similar experience is highly desirable.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development