Help Desk Coordinator II

RealPage, Inc.

Tier 2 Help Desk Agent delivering top-tier support for network issues at WhiteSky Communications. Resolving customer inquiries across various devices and network equipment.

Posted 7/20/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in network and wireless troubleshooting, with a strong focus on resolving device and equipment issues. Possesses exceptional communication skills and a commitment to customer service in a technical support environment.

Highest-signal resume keywords

Network TroubleshootingWireless TroubleshootingTechnical Support ExperienceCustomer Service ExperienceProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network TroubleshootingWireless TroubleshootingTechnical SupportDevice Issue ResolutionRemote TroubleshootingDocumentation CapabilitiesVideo Programming Problem ResolutionMAC Address UtilizationAccess Point EvaluationCable Issue Resolution

Soft Skills

Strong Written CommunicationStrong Oral CommunicationExceptional Telephone EtiquetteDetail-OrientedPassion for Helping Others

Tools & Technologies

Dish Smart BoxesPOE InjectorsWireless Access PointsRemote Power Controller

Certifications & Qualifications

High School DiplomaGED

About the role

Key responsibilities & impact

Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively.
Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance.
Conduct remote troubleshooting for network-related problems.
Identify access points and evaluate their functionality, including heartbeats and the number of users.
Determine the necessity of rebooting wireless access points to resolve connection issues.
Utilize MAC addresses to ascertain the connection status of devices.
Resolve cable and video-related issues.
Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller.
Rectify video and programming problems on Dish Smart Boxes.
Handle matters escalated from property staff.
Perform other duties as assigned.

Requirements

What you’ll need

Possession of a High School Diploma or GED.
Proficiency in network and wireless troubleshooting.
More than 2 years of experience in customer service.
Over 1 year of technical support experience.
Strong written and oral communication skills.
Exceptional telephone etiquette.
Detailed documentation capabilities.
Strong technical troubleshooting skills.
Exceptional problem-solving abilities.
A genuine passion for helping others.
Effective communication skills.
A desire to be an integral part of a dynamic and supportive team.

Benefits

Comp & perks

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.