Customer Success Manager I, Emerging Markets

RealPage, Inc.

Customer Success Manager managing a high-volume portfolio of growth-oriented customers at Buildium. Focused on driving product adoption and customer maturity with cross-functional collaboration.

Posted 7/14/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer success initiatives within a SaaS environment, focusing on customer lifecycle management, growth strategies, and data-driven decision-making. Proficient in leveraging CRM systems to enhance customer engagement and drive revenue growth.

Highest-signal resume keywords

Customer Success ManagementSaaS Customer LifecycleData Analysis and InterpretationCRM Proficiency (Salesforce)Consultative Selling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementGrowth StrategiesData AnalysisConsultative InteractionsExpansion Opportunity Identification

Soft Skills

Excellent Communication SkillsRelationship-BuildingSelf-MotivatedAdaptability

Tools & Technologies

CRM SystemsSalesforceMicrosoft Office SuiteGoogle Workspace

Industry Keywords

Customer SuccessRevenue-Driving RolesReal EstateProperty Management

About the role

Key responsibilities & impact

Manage a high-volume portfolio of growth-oriented customers, balancing scaled outreach with targeted 1:1 engagement.
Conduct customer calls to understand business objectives and align Buildium solutions to customer goals.
Design and execute lifecycle programs that drive adoption, expansion, and customer maturity.
Identify expansion opportunities and to drive revenue growth.
Analyze customer data and usage trends to prioritize outreach and optimize engagement strategies.
Act as a strategic advisor within defined touchpoints, guiding customers toward best practices and deeper product utilization.
Collaborate cross-functionally with Product, Marketing, and Sales to improve customer outcomes and messaging alignment.
Maintain accurate customer data and activity tracking within CRM systems.

Requirements

What you’ll need

Minimum of 2+ years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software.
Strong understanding of SaaS customer lifecycle, growth strategies, and value realization frameworks.
Proven ability to manage a high-volume book of business while delivering targeted, consultative interactions.
Experience conducting customer calls and mapping product capabilities to business outcomes.
Ability to identify and act on expansion signals within a customer base.
Strong analytical skills with the ability to interpret trends and prioritize actions at scale.
Confidence navigating CRM platforms; Salesforce preferred.
Excellent written, verbal, and interpersonal communication skills.
Strong relationship-building skills across internal and external stakeholders.
Highly self-motivated, adaptable, and comfortable operating in a dynamic environment.
Technically savvy with Microsoft Office Suite and Google Workspace.
Previous real estate, property management, or similar experience is highly desirable.

Benefits

Comp & perks

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.