Billing Specialist

• Manage collections and follow up on outstanding customer balances
• Create, review, and process customer invoices
• Maintain accurate billing and accounts receivable records
• Investigate and resolve billing discrepancies and customer account issues
• Utilize Epicor Prophet 21 (P21) to perform daily billing, accounts receivable, and collections activities
• Reconcile customer accounts and payment discrepancies
• Prepare accounts receivable and collections reports
• Communicate with customers regarding outstanding balances and payment status
• Perform other duties related to the position as assigned

Collections & Billing Specialist – Epicor Prophet 21, P21

• Apply cash receipts daily and maintain accurate supporting documentation
• Proactively follow up on outstanding remittances to ensure timely cash application
• Code all incoming invoices accurately and promptly, routing for internal approval as required
• Maintain strong attention to detail while reviewing invoices and supporting appropriate financial controls
• Assist with end-to-end billing process, including generating invoices, sending invoice communications, and tracking successful delivery
• Review employee travel and expense reimbursement submissions for accuracy and compliance with company policy
• Respond to customer inquiries related to invoices and billing adjustments
• Collect W-9s from new vendors and manage vendor setup in QuickBooks

Accounts Payable, Billing Specialist

• Review and enter changes to bims in accounting program to ensure invoices are rendered according to client requirements.
• Prepare electronic invoices using LEDES files, supporting documentation and ensure successful submissions via designated electronic billing systems.
• Maintain billing information and special instructions in accounting database.
• Create new matters in electronic billing systems.
• Monitor and submit case budgets in electronic billing systems.
• Monitor and submit timekeeper billing rates and staffing plans in electronic billing systems.
• Respond to various billing/appeal/deductions related inquiries.
• Retrieve invoice, deduction, and appeal backup from various electronic billing systems.
• Provide attorneys with detailed analysis of deductions.
• Monitor appeal due dates, follow up for responses and submit appeals timely.
• Assisting with reporting and special projects as needed.

Billing Coordinator

• Processing and managing billing transactions
• Processing client bills, including uploading to the client’s ebilling system as required
• Ensuring compliance with client fee deals, local regulations, tax requirements, and internal billing policies
• Accurately processing time and cost transfers and write-offs/write-downs
• Maintaining a proper audit trail of work performed
• Acting as a liaison for internal stakeholders
• Investigating and resolving discrepancies or disputes related to client accounts
• Generating and analyzing financial reports related to billing processes
• Ensuring all billing processes comply with relevant regulations and firm policies
• Identifying opportunities to streamline and improve billing processes
• Train new team members on processes

Global Billing Analyst

• Preparing and analyzing client billing requests
• Creating, editing, and submitting bills in accordance with firm and client requirements, reviewing proformas, handling corrections, and coordinating e-billing
• Ensuring successful delivery of invoices and coordinating with revenue and e-billing teams to resolve rejections and reductions
• Generating and reviewing proformas from 3E for informational and billing purposes
• Utilizing computerized billing and payable software modules to complete billing processes, research issues, and provide information to customers
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

• Ensure strict HIPAA-compliant confidentiality with all client data and claims
• Manage and operate in multiple different billing platforms dependent on client needs which could include Azalea, Tebra, Central Reach and/or Rethink Integrated Billing Module
• Manage assigned client accounts billing scrubs for primary and secondary claims
• Submit claims electronically for primary and secondary payors
• Solve clearinghouse rejections
• Submit corrected claims for billing errors, rebill projects (new plans/new year, new information on payor policies)
• Maintain account spreadsheets, billing cheat sheets, provider, and billing information including provider roster and payer policy billing rules
• Contribute to updates and communicate to Customer Billing Advocate and other members of POD
• Provide internal reporting to team of status and issues for clients within POD
• Meet internal benchmarks for clean claims / first pass rate, unbilled claims, clearinghouse rejections, secondary claims, and denials for billing errors
• Research specific payor billing rules as needed
• Review client billing documentation to ensure claims are submitted based on payor requirements
• Stay informed about Payor and Industry Billing rules
• Foster a positive work environment for team members

• Assist with initiating and implementing of all aspects of the monthly client billing process including: Review and edit monthly proformas as instructed by the Billing Attorney via Paperless Proforma.
• Modify time and cost entries as directed.
• Write offs and write downs.
• Completing transfers, dividing, and combining timecards.
• Ensuring rates are accurate.
• Applying available funds to billing as instructed.
• Verify accuracy of billing.
• Compile supporting back-up documentation, per client billing guidelines as required.
• Acquire and maintain proper approval documentation.
• Finalize and distribute invoices in accordance with Firm and Client guidelines.
• Research and respond to billing inquiries from both attorneys and clients in a timely and professional manner.
• Submit invoices by mail, email, e-billing via eBillingHub and other e-billing vendors as required.
• Set up matters for e-billing on vendor sites and within the firm’s billing system.
• Address and resolve billing disputes and discrepancies in a timely manner.
• Coordinate appeals for rejected invoices.
• Provide client accruals, status updates and budgets upon request.
• Communicate with attorneys, clients, or staff to address billing questions, as needed.
• Maintain contact with attorneys, staff, and clients and observes confidentiality of client and firm matters.
• Answer questions regarding billing processes and procedures.
• Collaborate with other departments as needed for Accounts Receivable, client and matter setup, rate management, trust accounting, unallocated funds, and billed on account funds.
• Maintain addresses, invoices templates, and e-billing information within the firm’s billing system.
• Assist with customized reporting requirements for internal/external clients.
• Effectively prioritize numerous tasks and complete within designated time deadlines.
• Manage monthly reports surrounding billing workload.
• Other duties as assigned.

• Investigate and resolve escalated cases involving billing errors, incorrect benefit calculations, eligibility disputes, overpayments, insurance review and balance mismatches.
• Perform root-cause analysis on multi system issues (e.b, billing delays, data reconciliation, error tracking) and coordinate corrective actions—such as claim adjustments, accumulator adjustments, or balance reconciliations—with internal and external partners.
• Act as the primary bridge between Operations, Product and Engineering, Support, Customer Success, Finance, Employers, and Payers to clarify issues and expedite resolutions.
• Reconcile claims data, denial reports, and finance outputs across many platforms to ensure accurate benefit balances and member statements.
• Track cases through resolution; maintain meticulous issue documentation across multiple systems.
• Proactively identify trends in escalations; propose and implement systematic process improvements to reduce recurrence.
• Communicate clearly and compassionately with members and stakeholders about resolution steps, outcomes, and next actions.

Senior Associate, Billing Specialist

• Accurately and timely process high volume of bills each month
• Familiarize self with special fee arrangements for clients and act as resource to billing professionals
• Monitor select matter billings against budgets
• Create and maintain accurate billing instructions
• Review client and matter setup for accuracy
• Review and edit pre-bills according to billing professional instructions
• Submit invoices electronically, monitor and promptly resolve reduction and appeals
• Communicate effectively with billing professionals, assistants, and clients
• Escalate to the Billing Supervisor if necessary
• Actively listen to issues raised by billing professionals
• Monitor carry forwards and write-offs

• Compile and process a high volume of attorney bills to clients on a monthly basis
• Review and edit pre-bills in response to attorney and secretary requests
• Identify and resolve billing inaccuracies
• Submit invoices electronically and assist in resolving issues that might arise

• Handle high-level billing escalations and serve as a subject matter expert for complex claim issues
• Review claims to identify errors caused by system setup or process gaps
• Collaborate with SYSADMIN to correct systemic configuration issues and validate updates
• Provide data and guidance on affected claims to billing teams and providers for manual resolution
• Support provider and retention teams by explaining billing outcomes and corrective actions clearly
• Document recurring issues and recommend workflow or system improvements
• Lead or participate in small projects related to billing reviews, system changes, and process enhancements

Subject Matter Expert, Billing Specialist

• Manage a high volume of inbound calls and emails from members and providers
• Build strong relationships by delivering high-quality, respectful service and resolving billing issues effectively
• Review, research, and analyze complex fertility-related claims across multiple systems, ensuring accurate data capture and processing (e.g., pricing, prior authorizations, benefits verification)
• Communicate with providers to resolve claim discrepancies and obtain required information for payment
• Explain financial responsibility (including deductibles, coinsurance, and out-of-pocket maximums) in a clear and understandable way
• Interpret and apply clinic contract terms related to covered services and authorizations
• Maintain accuracy and productivity standards in claims review and processing
• Adapt to evolving business needs and priorities

Clinic & Billing Specialist

• Coordinate and audit electronic invoice submissions of the billing team.
• Ensure all e-billing procedures are being followed in an accurate and timely manner.
• Provide excellent customer service to internal and external customers; escalate any potential service delivery issues to the manager.
• Document and maintain e-billing vendor instructions and templates.
• Responsible for generating and reviewing monthly reports surrounding e-billing items to administer deadlines and maintain data that may require continuous follow up.
• Mentoring assigned Billing Specialists: Guidance with electronic billing setups in 3E Matter Maintenance, eBillingHub, and third party electronic billing vendor websites.
• Assistance with resolving invoice rejections and reductions.
• Maintain electronic billing application; monitor outstanding and rejected electronically billed invoices: Assist receivable team with appropriate reports and work with group to ensure timely response in resolution of short paid electronic invoices.
• Responsible for assisting with new client electronic billing setups.
• Client Billing: Assist with initiating and implementing of all aspects of the monthly client billing process including: Maintain telephone and personal contact with clients, attorneys and staff on billing matters Modify time and cost entries as directed Compile necessary back-up documentation per client billing guidelines Acquire and maintain proper approval documentation Print/mail or electronically submit client invoices.
• Utilize computerized accounting and billing software applications.
• Maintain contact with attorneys, staff, and clients and observes confidentiality of client and firm matters.
• Provide electronic billing education training as needed.
• Evaluate and recommend new process improvements.
• Perform special projects and other duties as assigned.
• Manage the day-to-day changes required to maintain accurate client information

Lead Electronic Billing Specialist

• Act as the primary Dental Billing Subject Matter Expert (SME) to guide our product team in building automated tasks.
• Primary point of contact for office managers and dentists to gather feedback and troubleshoot billing issues.
• Deep knowledge of various PMS systems including Dentrix, Eaglesoft and OpenDental.
• Stay ahead of annual ADA code changes and industry shifts in payer requirements.
• Develop standard operating procedures (SOPs) for how practices interact with our AI platform.
• Identify ways to build out the Billing Organization in a scalable way including full time and outsourced team members.
• Monitor and report on key performance indicators (KPIs) for effectiveness of billing processes.

Senior Dental Billing Coordinator

• Own and manage Microsoft licensing programs (CSP, MCA, EA, NCE, SPLA as applicable)
• Interpret and apply Microsoft licensing rules, terms, and program changes
• Ensure license compliance and readiness for audits or true-ups
• Oversee Microsoft cloud billing accuracy, reconciliation, and reporting
• Manage monthly CSP/NCE billing cycles, proration, credits, and adjustments
• Reconcile Microsoft invoices against reseller invoices and internal usage reports
• Track renewals, commitments, and term expirations to avoid financial risk
• Identify opportunities to optimize licensing and reduce unnecessary spend
• Monitor license utilization and recommend right-sizing actions
• Partner with IT teams on Azure, Microsoft 365, AVD/VDI, and security licensing
• Work closely with Finance and Accounting on accruals, forecasting, and variance analysis
• Maintain accurate license inventories and entitlement documentation
• Produce regular reports on license usage, spend, and compliance status

Cloud Billing Specialist

• Prepare, review, and process standard customer invoices in accordance with established procedures.
• Manage dropship customer billing, ensuring accurate documentation and timely invoices.
• Handle project-based billing, tracking milestones and deliverables for correct charge allocation.
• Upload and process invoices through customer portals, ensuring compliance with client-specific requirements.
• Process vendor dropship bills in Stampli—including coding and approving for payment—after processing order fulfillment and billing in NetSuite, ensuring proper period alignment between related documents.
• Serve as a primary point of contact for customer billing inquiries, providing clear, timely, and professional communication.
• Build and maintain positive customer relationships by addressing concerns, resolving discrepancies, and ensuring a smooth billing experience.
• Collaborate with sales, operations, logistics, procurement, and project management teams to gather necessary billing information and resolve issues.
• Maintain accurate billing records and documentation for audit and reporting purposes
• Identify and recommend process improvements to enhance billing efficiency, accuracy, and customer satisfaction

• Verify accuracy of billing data, correct any errors, prepare and send client invoices
• Review and enter vendor data and invoices for payment
• Research, track, and resolve client accounting inquiries
• Maintain and respond to vendor payment inquiries as needed
• Prepare and send monthly client account statements
• A/R follow up on delinquent accounts
• Work with sales to ensure accurate client billing information obtained; that entries for billing are correct and uniform for client charges
• Contact clients to obtain, verify, and update account information when necessary
• Ensure uniformity of records between accounting software and project management software
• General administrative accounting tasks as needed
• Ad hoc responsibilities as assigned

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