Analyst

• Support global talent and compensation programs through accurate data analysis, reporting, and operational execution
• Prepare, validate, and maintain HR data related to compensation, job structures, and talent processes to ensure accuracy and compliance
• Develop standard and ad‑hoc reports and dashboards to support decision‑making by HR partners and business leaders
• Ensure adherence to internal controls, data privacy standards, and HR policies across all supported processes

Talent & Compensation Analyst

• Support global talent and compensation programs through accurate data analysis, reporting, and operational execution.
• Prepare, validate, and maintain HR data related to compensation, job structures, and talent processes to ensure accuracy and compliance.
• Assist in annual and cyclical compensation activities, including data audits, system uploads, and issue resolution.
• Develop standard and ad‑hoc reports and dashboards to support decision‑making by HR partners and business leaders.
• Partner with global and regional HR teams to support talent reviews, workforce planning, and related initiatives.
• Ensure adherence to internal controls, data privacy standards, and HR policies across all supported processes.
• Identify opportunities for process improvement and increased efficiency within Talent & Compensation operations.
• Respond to inquiries from HR partners and employees related to talent and compensation data or processes.

• Evaluate customer interactions across email, chat, and voice channels
• Conduct quality evaluations and provide actionable coaching
• Identify performance trends and recommend process improvements
• Prepare regular QA reports
• Collaborate with Customer Experience leadership

Quality Analyst

• Reports to the Finance Manager; responsible for managing the financial relationship with an assigned portfolio of bus operators and performing general accounting duties
• Become a “subject matter expert” in assigned operators, ensuring all data held on operators is accurate, and systems are populated correctly
• Work closely with GlobalOps and other teams to understand and document flows of data, funds, and specific sales reporting processes for assigned operators, including updating the information when necessary
• Reconciliation of sales data between operator and reports, and to the accounting system (NetSuite)
• Preparation and communication of sales reports and commission invoices
• Preparation of payment requests for approval
• Recording and/or review of operator payments in NetSuite
• Response to operator queries regarding sales reporting and payments
• Monthly reconciliation of all payables and receivables for assigned operators
• Monitor operators' inboxes and respond to operator queries in a professional and timely manner
• Ensure new operators are onboarded correctly, including validating identification and banking information
• General accounting: Perform month-end closing tasks, Record journal entries, Analyze and reconcile accounts, Perform balance sheet reconciliations, Create account movement tracking schedules, Assist with other related accounting tasks

Revenue Analyst

• Conduct interaction monitoring and review of documentation to ensure adherence to regulatory requirements and specific client guidelines.
• Identify quality and performance issues and partner with Program Leadership to provide coaching, feedback, and training that improves quality standards.
• Assist with implementation and enforcement of Quality and Compliance initiatives and activities as assigned.
• Participate in internal and external client audits as directed by Program Leadership.
• Score and document the results of each interaction monitored in the project quality management system to ensure timely feedback to the Inizio Engage staff.
• Coordinate and participate in internal and client calibration sessions with Program Leadership and participate in discussions to promote scoring consistency, quality standards, and continuous improvement.
• Support continuous quality improvement initiatives by identifying trends, recommending corrective actions, and contributing to process and documentation improvements.
• Compile, analyze, and report Quality Assurance (QA) metrics, identify trends, and recommend updates to procedures, training materials, and quality documentation where appropriate.
• Collaborate with Program Leadership to ensure all resource materials are updated, versioned, and meet requirements needed for future audits as directed.
• Review signature compliance for evaluation forms within the Quality Monitoring System and programme/program updates within the Inizio Project Update System to ensure timely completion in accordance with Inizio policies.
• Assist Program Leadership in preparing and certifying program staff, as requested.

• Participate in further improvement and optimization of T&E processes, procedures in Finance and Accounting
• Execute T&E processing fully in accordance with the defined and agreed Vestas Standard Operating Procedures
• Promptly engage and collaborate with Regional Finance and other business stakeholders, in order to solve operational issues and problems with speed and quality
• Prepares daily and monthly reports and accompanying schedules and specifications
• Perform analytical review to ensure achievement of KPIs and PPIs for the specific function assigned
• Assist in developing training plans and knowledge sharing with team members
• Manage the end-to-end corporate card program

T&E Analyst

• Execute real-time campaign adjustments and staffing re-allocations based on live performance signals
• Identify and resolve system-related bottlenecks or outages by working directly with Tech/Product teams
• Monitor and manage agent occupancy and idle time, proactively re-skilling agents across channels
• Provide hourly "flash reports" to operational leads with actionable recommendations
• Ensure real-time adherence to schedules and operational protocols
• Regularly audit real-time tracking tools against actual system logs

Real Time Analyst

• Responsible for photo retouching and editing for e-commerce fashion website

• Support daily workforce operations
• Manage call volume, break schedules, start/stop times, and attendance
• Work closely with operations team to improve delivery processes
• Generate daily, weekly, and monthly PTO allocations
• Manage daily operations bridge and ensure calibration with necessary needs
• Produce internal reports
• Use trends and reports to forecast requirements
• Assist with projects as assigned

• Manage the call volume, break schedules, start, and stop times, over-time (as needed) and attendance
• Work closely with the operations team (manager and team leads) to analyze and help improve their delivery processes
• Generate PTO allocation daily, weekly, and monthly
• Manage the daily operations bridge and ensure that all leads are calibrated with the needs to improve SLA
• Produce daily, biweekly, and monthly internal reports
• Use trends and reports to forecast requirements (schedule and headcount)
• Assist with projects and other duties as requested or assigned by his/her manager/director

• Identify Improvement Opportunities
• Assist process owners in identifying improvement opportunities
• Manage Operational Information
• Conduct meetings, collect data, analyze information, and document processes
• Facilitate process redesign workshops
• Support presentations of improved processes to stakeholders for discussion
• Support executives responsible for strategic client relationships on process optimization initiatives
• Perform moderately complex audits and assessments of internal processes to ensure compliance.

Senior Analyst, Poet

• Responsible for monitoring and evaluating the flow of calls into call center for performance and efficiency.
• Daily real-time monitoring of service levels for all queues and LOBs.
• Effectively communicates Service Level impacts to WFM leaders and Management.
• Advises management regarding schedule change requests.
• Enforces schedule compliance and adherence.

Real Time Analyst – Night Shift, Hybrid

• Work closely with Operations in collecting crucial data produced by the staff
• Create reports and analyze data for Management's use
• Together with the Report Writing team, explore and develop other methods to improve staff's/operations' performance
• Maintain monthly reports of Management related to performance/manpower
• Help out in other data-related tasks from Management

Reports Analyst

• The Implementation Analyst is responsible for end-to-end onboarding, compliance vetting, and activation of SMS messaging services for customers across Sinch brands
• Validate submitted business information, use cases, campaign details, and supporting documentation
• Ensure all customer applications for 10DLC and Toll-Free messaging meet carrier, regulatory, and internal compliance requirements prior to activation
• Conduct enhanced vetting requests when additional validation is required
• Open and manage technical support tickets for provisioning, number activation, import issues, and messaging failures
• Monitor and enforce adherence to SMS messaging policies and carrier regulations
• Respond to internal and external requests via designated operational Slack channel

Implementation Analyst I

• Provide expertise in reporting, data analysis, and system administration to support decision-making and business objectives across regions
• Deliver reporting and data analysis to support strategic initiatives and business decision-making
• Support administration and optimal use of Workday Adaptive Planning and Reporting
• Collaborate with regional stakeholders and Global Admins to deliver effective system solutions
• Manage Workday-related reporting and data analysis requests, ensuring accuracy and timeliness
• Translate business requirements into actionable insights and reporting outputs
• Support data requests by reviewing requirements, identifying appropriate data sources
• Analyze, test, and manipulate data following established guidelines
• Assist in ad hoc reporting and special projects
• Develop and maintain reports and dashboards
• Document data processes, workflows, and analysis methodologies
• Apply basic statistical techniques to support data analysis
• Identify trends, maintain reporting frameworks, and enhance data-driven decision-making
• Proactively identify risks in People programs and support resolution efforts
• Engage stakeholders to identify improvement opportunities in existing processes
• Build and maintain strong stakeholder relationships to achieve desired outcomes
• Leverage AI tools to enhance data analysis, automate reporting, and generate insights
• Explore AI-driven opportunities for forecasting, efficiency, and predictive analytics
• Promote best practices in data governance, reporting, and responsible AI use
• Implement policies, programs, and directives aligned with management priorities
• Contribute to a positive team environment by demonstrating and reinforcing cultural values

Adaptive Planning, Workday Analyst

• Log, maintain and track all credentialing application for the business unit.
• Access appropriate tracking tool to log applications and maintain application status based on daily activity
• Analyze organizational credentials, including; initial review of application to verify all required sections are completed and ensure appropriate documents for requested access have been attached and are accurate/current. (ie: business licenses, articles of incorporation, vendor reference, etc)
• Conduct credentialing of applications and/or change requests following established credentialing procedures.
• Conduct verification calls to the customers prior to completing a credentialing request.
• Conducts verification calls to state/ issuing agencies, vendor reference, landlords and others as deemed necessary.
• Receives inbound/ call backs from the customer on the tickets they are working on.
• Respond to inquiries from internal business units and external customers regarding status of applications in credentialing.

Customer Due Diligence Analyst

• The Customer Due Diligence Analyst plays a critical role in ensuring that all customer applications meet legal and regulatory standards
• Process and Review new and current customer applications and change requests submitted, ensuring completeness, accuracy, and regulatory alignment
• Conduct In-Depth Customer Due Diligence Reviews
• Use approved third-party systems and databases to validate submitted information
• Communicate with internal and external customers professionally via multiple communication channels
• Ensure all decisions, findings, and supporting materials are accurately documented
• Apply secure data handling practices at all times
• Cross-trained and capable of performing Customer Due Diligence across different teams

Customer Due Diligence Analyst I

• The Customer Due Diligence Analyst plays a critical role in ensuring that all customer applications meet legal and regulatory standards in accordance with the most current Customer Due Diligence Compliance Regulations.
• This position requires strong analytical skills, attention to detail, and sound judgment to assess compliance risks and support business objectives.
• Analysts work closely with Sales, Fulfillment, and Onboarding teams to ensure accurate and timely processing of organizational Customer Due Diligences while upholding internal quality benchmarks and regulatory integrity with the highest level of quality assurance.
• This role handles Sensitive Personally Identifiable Information (SPII) and therefore requires a strong understanding of data privacy principles, regulatory compliance, and secure data handling practices.
• Adherence to privacy, confidentiality, and security standards is paramount in all aspects of Customer Due Diligence work.
• Perform Customer Due Diligence Processes: Process and Review new and current customer applications and change requests submitted, ensuring completeness, accuracy, and regulatory alignment.
• Conduct In-Depth Customer Due Diligence Reviews: Analyze supporting documentation—such as, but not limited to, business licenses, incorporation documents, utility bills, and client permits—to ensure they are valid, current, and appropriate for the requested access.
• Leverage Research Tools: Use approved third-party systems and databases to validate submitted information and support Customer Due Diligence decisions with reliable and verifiable research.
• Customer Interaction: Communicate with internal and external customers professionally via multiple communication channels to complete due diligence requirements, such as, but not limited to, requesting additional documentation, clarification, or to address inquiries as required by the Customer Due Diligence process.
• Documentation and Compliance Requirements: Ensure all decisions, findings, and supporting materials are accurately documented in the specified systems, maintaining audit-readiness and adherence to Customer Due Diligence and regulatory standards.
• Information Security and Data Privacy adherence: Apply secure data handling practices at all times.
• Demonstrate a strong working knowledge of data privacy regulations and ensure all SPII is handled in accordance with organizational and legal standards.
• Cross-Training Across Lines of Business within the full Customer Due Diligence Operations: Analysts are expected to be cross-trained and capable of performing Customer Due Diligence across different teams, including Insurance, Maintenance, and New Business.

• Maintain accurate and up-to-date employee records in the HRIS
• Validate HR data and ensure system accuracy and integrity
• Provide HRIS support to internal stakeholders and onshore teams
• Generate, maintain, and automate HR reports and dashboards
• Troubleshoot HRIS and reporting issues via ticketing systems
• Support system upgrades, testing, and process improvement initiatives
• Document HR processes, system updates, and workflow changes
• Ensure compliance with data privacy and information security standards
• Assist in HR and system audits as required
• Support change management activities related to HR systems and processes

HRIS Analyst

• Provide support, through the use of technology and tools in line with agreed processes, to monitor contact volume traffic in order to identify performance exceptions requiring both short term and longer term attention
• In collaboration with the Technology, Operations, and Management team to execute system modifications (e.g., break management, schedule updates and skillset changes) and/or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism, etc.)
• Assist Operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions and schedule adherence
• Ensure in collaboration with WFM/Schedulers, accurate and timely agent schedules
• Support Operations to help better manage intraday business performance to meet or exceed SLA and KPI targets
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Analyst jobs in Philippines

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Talent & Compensation Analyst

Talent & Compensation Analyst

Quality Analyst

Revenue Analyst

Quality Analyst

T&E Analyst

Real Time Analyst

Analyst

Real Time Analyst

Real Time Analyst

Senior Analyst, Poet

Real Time Analyst – Night Shift, Hybrid

Reports Analyst

Implementation Analyst I

Adaptive Planning, Workday Analyst

Customer Due Diligence Analyst

Customer Due Diligence Analyst I

Customer Due Diligence Analyst

HRIS Analyst

Real Time Analyst