Analyst

• Generate, review, and validate fulfillment billing data for accuracy and completeness.
• Reconcile operational transactions against contract terms and pricing.
• Investigate and resolve billing discrepancies in a timely manner.
• Identify opportunities to improve and automate billing processes.
• Monitor billing cycle performance and proactively address risks that may impact invoice timeliness.
• Review customer contracts, pricing schedules, and commercial agreements to ensure accurate billing implementation.
• Identify and implement process improvements to increase efficiency and accuracy in billing workflows.
• Support and drive automation initiatives to reduce manual effort and improve scalability.
• Develop and maintain dashboards and reports for billing visibility and performance tracking.
• Analyze data trends to generate insights that support decision-making and operational improvements.
• Investigate and resolve customer billing inquiries and disputes in a timely manner.
• Conduct root cause analysis for recurring billing issues and implement preventive measures.
• Collaborate with internal stakeholders to gather supporting documentation and evidence for dispute resolution.

Commercial Analyst

• Submission Excellence: Execute end-to-end applications via ApplyOnline and various lender portals (Big 4, Macquarie, etc.) with zero errors.
• The "Express" Lane: Independently manage simple residential files (PAYG Refinance, First Home Buyers) from start to finish.
• Technical Support: Collaborate with the Credit Specialist on complex files; you will handle document verification, data entry, and MIR (Missing Information Request) management for these deals.
• Lender & Client Liaison: Act as the primary point of contact for lenders to push files through to approval. Communicate with clients during the "processing phase" to ensure a 5-star experience.
• Process Documentation: Assist the Principal in building and maintaining a permanent Operations Manual by documenting workflows and creating templates as the business scales.

Senior Credit Analyst – Australian Mortgage

• Act as a subject matter expert (SME) in Intercompany (ICO) processes and serve as the 1st level point of escalation for daily production issues and concerns
• Manage the end-to-end Intercompany reconciliation processes to ensure accuracy and consistency
• Investigate and resolve complex intercompany reconciliation issues, collaborating with stakeholders as needed
• Oversee the maintenance of organized records and documentation related to intercompany transactions and reconciliation
• Provide guidance and mentorship to junior reconciliation staff to support their professional development
• Participate in continuous improvement and optimization efforts for Finance and Accounting procedures related to Intercompany Reconciliation
• Responsible for consolidating and monitoring non-standard processes and Intercompany Reconciliation activities that have not yet been migrated to the Shared Services Center (SSC)
• Support or participate in ICO reconciliation projects, overseeing their effective implementation
• Manage the ICO Process/Project Pillar, ensuring its effective management and execution
• Manage the resolution of errors within the overall Intercompany reconciliation function to maintain accuracy and integrity
• Promptly engage and collaborate with Regional Finance, Treasury, Global Sourcing, and other business stakeholders to swiftly address operational issues and challenges with high quality
• Promptly escalate issues to supervisors or managers when intervention or clarification is required from senior leadership
• Review, consolidate, and present Intercompany operational reports and monthly decks, ensuring data accuracy
• Conduct analytical reviews to guarantee the achievement of Key Performance Indicators (KPIs) and Process Performance Indicators (PPIs) for the Intercompany reconciliation function
• Monthly review and validate KPI results
• Monitor the back-up system and update TL if there are some challenges with the back-up system
• Review and finalize Intercompany reconciliation SOX documentation, ensuring its accurate and timely submission in SAP GRC
• Investigate, communicate, and resolve control issues, working to prevent their recurrence, and escalate identified risks as necessary
• Perform peer-to-peer reviews of Intercompany reconciliation SOX documentation to ensure compliance
• Provide internal and external audit support as requested, ensuring compliance with audit requirements
• Monitor and ensure the timely completion of tasks according to the Intercompany reconciliation Task list
• Participate in Intercompany reconciliation monthly operational calls with stakeholders to maintain effective communication
• Ensure that Standard Operating Procedures (SOPs) are reviewed and updated on a quarterly basis to reflect current processes
• Provide support during the monthly accounting close process and address critical business partner issues
• Contribute to effective process improvement and standardization initiatives, aligning with Vestas Global policies
• Develop training materials aligned with the Intercompany curriculum and conduct training sessions within the reconciliation team and other ICO functions

Lead Analyst – Intercompany Recon

• Support and maintain GHD’s global Oracle HCM Cloud platform
• Assist HRIS leadership and subject matter experts with configurations, troubleshooting, ensuring data integrity, and testing of system changes
• Research new Oracle functionality to enhance customer usage of Oracle and assist in testing new configurations before production migration
• Support Lead HRIS Analysts with configuration based on business requirements for various HRIS modules
• Provide HRIS support and analysis for acquisitions, divestitures, and key projects

HRIS Compensation Analyst

• Manage and prioritize Accounts Receivable inquiries, ensuring timely resolution of customer and internal requests.
• Perform detailed reviews of billing, receivable, payment, and customer account transactions to ensure accuracy and completeness.
• Lead account cleanup and remediation efforts by researching historical transactions, validating balances, and resolving discrepancies.
• Investigate complex billing, payment application, and customer account issues through transaction-level analysis.
• Partner with Accounting, Sales, Customer Success, and other stakeholders to resolve operational issues and improve process efficiency.
• Maintain and enhance process documentation and standard operating procedures.
• Perform account reconciliations and variance analyses to identify and resolve discrepancies.
• Review AR aging, unapplied cash, customer balances, and billing activity to ensure data accuracy.
• Analyze trends and recurring issues to identify root causes and recommend corrective actions.
• Support internal control activities by validating transactions and ensuring adherence to established policies and procedures.
• Assist with internal and external audit requests, including preparation of supporting documentation and analysis.
• Identify opportunities to improve processes, strengthen controls, and increase operational efficiency.
• Review and validate customer invoices for accuracy and completeness.
• Support billing operations and ensure timely invoice generation and delivery.
• Monitor outstanding receivables and support collection efforts.
• Research and resolve customer disputes, payment discrepancies, and account reconciliation issues.
• Support month-end close activities related to billing and accounts receivable.
• Maintain customer tax exemption certificates and supporting documentation.
• Assist with sales tax and indirect tax compliance activities.
• Support tax audits and information requests by gathering and organizing required documentation.
• Maintain accurate tax records and compliance files.

Senior Order-to-Cash Analyst

• Manage tasks within the Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deactivation; group management; security configurations; and access control
• Provide technical support and troubleshooting for end-user hardware and software issues, including laptops and peripheral devices
• Respond promptly to user inquiries, diagnose and resolve technical issues efficiently, and escalate complex problems to the appropriate teams when necessary
• Process user onboarding and offboarding, ensuring proper account provisioning, access management, and equipment support
• Provide end-to-end support during high-priority incidents or outages to ensure timely resolution and minimal business disruption
• Deliver immediate technical assistance for VIPs or executive users when required
• Assist users with software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies
• Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures
• Perform routine system maintenance, including monitoring system performance, applying security patches, and coordinating software updates
• Assist in responding to security incidents and vulnerability management tasks to ensure risks are promptly mitigated and reported to the appropriate teams
• Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles to support self-service resources
• Liaise with external vendors and service providers to coordinate support and troubleshoot issues when necessary
• Handle ad hoc tasks, projects, and assignments as directed by IT Operations management
• Perform other duties as assigned by management.

IT Service Desk Analyst

• Serve as the internal expert of our Workday ERP system.
• Manage configurations for the system.
• Assist in implementation of Workday modules.
• Improve system processes and maintain audits of production environment.
• Support Change Management policies.
• Perform Level 2 support on application.
• Provide backup support for HRIS Manager.
• Ensure processes meet business requirements.
• Support Workday security and user permissions.
• Schedule maintenance and coordinate software updates.
• Work with SMEs to leverage Workday for business goals.

HRIS Analyst

• Conceptualize, brand, and launch high-visibility global engagement activities.
• Own the full lifecycle of engagement programs across diverse time zones and cultures.
• Work autonomously to navigate roadblocks and streamline delivery processes.
• Independently manage and track the Global Engagement budget.
• Define and monitor success metrics, providing data-driven insights that prove the ROI of initiatives.

Global Employee Engagement Analyst

• Develop accurate contact volume and staffing forecasts that support operational planning.
• Collaborate with the Workforce Management team to create effective workforce strategies.
• Utilize statistical analysis to inform staffing decisions.
• Translate data into actionable insights for business decision-making.

Analyst I – Workforce Management

• Draft credit approvals, valuation instructions, loan document instructions, and credit papers within agreed SLAs
• Conduct due diligence checks including credit, Google, RP Data, and supporting verification processes
• Escalate adverse findings and operational risks proactively
• Support loan processing and lending operations activities
• Assist with pre-settlement and customer support overflow where required
• Deliver high-quality work while operating in a fast-paced environment
• Identify repetitive tasks and manual workflows that can be automated or streamlined
• Use AI tools such as ChatGPT, Claude, and other automation platforms to improve productivity and operational efficiency
• Manage and respond to customer enquiries professionally and efficiently

Credit Analyst

• Develop, refine, and maintain short-term (1–14 days), medium-term (weekly/monthly), and long-term (quarterly/annual) volume, workload, and FTE forecasts using historical data, trends, seasonality, and business drivers.
• Perform intraday re-forecasting and provide actionable recommendations to RTAs and Operations for immediate staffing adjustments.
• Analyze and forecast shrinkage factors (attrition, absenteeism, LOA, training, etc.) to ensure forecast vs. actual variance stays within target thresholds.
• Design, build, and continuously optimize agent schedules and skill-based routing plans in WFM systems (e.g., Verint, eWFM, IEX, Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Facilitate and lead capacity planning calls with Operations, Recruitment, Training, and client stakeholders.
• Provide data-backed recommendations on headcount requirements, hiring plans, seat capacity, and site maximization.
• Generate advanced interval-level and daily/weekly reports on key WFM KPIs (adherence, service level, occupancy, shrinkage, etc.).
• Perform root-cause variance analysis (plan vs. actual) and present insights/recommendations to Operations and Account Management.
• Partner closely with Real-Time Analysts to ensure seamless handoff between planning and execution; provide guidance on complex intraday issues.
• Support the Workforce Coordinator/Manager in strategic initiatives, risk identification, and client-facing deliverables.

Analyst II, Workforce Management

• Developing accurate contact volume and staffing forecasts that support operational planning, scheduling, and business decision-making.
• Translating data into actionable workforce strategies.
• Collaborating with the Workforce Management team to optimize processes and improve performance.

Workforce Management Analyst I

• The Analyst gathers, interprets, and uses complex data to develop actionable steps that will improve processes and optimize results.
• He / She is expected to provide quality analysis to support business partners and organizational stakeholders in their decision-making process.
• Perform necessary transactional processing in his/her assignment.
• Perform account analysis, accruals, reconciliation, and reporting to support accounting cycles and business requirements.
• Handling queries from counterparts and customers, both internal and external.
• Ensure that the appropriate internal controls are in place and are in compliance with Stolt Nielsen’s Policies & Procedures, with IFRS or the applicable GAAP, and with relevant government or regulatory authorities.
• Develop and recommend new reports that will support and complement existing reports in accordance with the information needs of the customer.
• Support external and internal audits, and ensure audit-worthiness of assigned accounts/reports/responsibilities and assist during regular internal and external audits.

Record to Report Analyst

• - Writing, optimizing, and troubleshooting SQL queries and stored procedures against the Yardi database for reporting, data validation, and ad-hoc analysis
• - Designing, building, and maintaining Power BI dashboards and reports for operational, leasing, and financial KPIs
• - Developing advanced Excel models, pivot tables, and reconciliations to support month-end close, audits, and recurring reporting
• - Partnering with the Database Administrator on data integrity checks, performance tuning, and routine database maintenance
• - Translating accounting, operations, and leadership requirements into technical specifications and deliverables
• - Investigating and documenting data discrepancies across Yardi modules (GL, AP, AR, lease administration) and proposing corrections
• - Documenting queries, reports, data sources, and processes to ensure repeatability and auditability
• - Supporting user training and responding to internal reporting requests

Yardi Database Analyst

• Interpret, build upon, and comply with the company’s quality assurance standards.
• Document quality assurance activities with internal reporting and audits.
• Evaluate inbound and outbound agent interactions in compliance with organizational standards.
• Facilitate targeted coaching sessions and provide training to team members.
• Maintain precise audit and coaching logs, identifying "red flag" behaviors and non-compliant trends.
• Facilitate and contribute to call calibration sessions.
• Participate in leadership meetings to relay agent performance feedback and execute quality management strategies.
• Identify bottlenecks, analyze performance data, and communicate actionable trends.
• Execute additional strategic tasks assigned by the Call QA Team Lead to support evolving business needs.

Call Quality Analyst

• Acts as the routine contact point, receiving and handling requests for support.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Assists with the development standards, and applies these to track, monitor, report, resolve or escalate issues.
• Contributes to creation of support documentation.
• Acts as technical escalation for Service Desk Analysts for any issue prior to being escalated to L2
• Conducts trend analysis on most common issues escalated and propose & implement ways to improve SLAs
• Handling of Incidents or Requests in alignment with QBE IT processes and procedures individually if required
• Assists in the development and improvement of QBE problem and incident management processes and procedures
• Researches and documents technical solutions using all available resources
• Identifies and documents improvements to technical resolution processes
• Provides guidance and expertise for issues within existing processes and procedures
• Aides SDAs to ensure all tickets handled are up-to-date and in progress towards resolution
• Addresses customer escalations on technical and process-related concerns
• Provides insights to team direction for improvement
• Conducts trend analysis on raised issues and proposes and implements ways to improve issue prevention
• Provides technical expertise and mentoring to Service Desk Analyst based on scorecard results and escalations
• Coordinates and supervises routine day-to-day work

Senior Service Desk Analyst

• accountability for ensuring best in class core credit risk analysis of applicable portfolio ensuring consistency with industry leading practices and conforms to all internal credit procedures/policies, and all related regulatory expectations
• validate financial inputs used to determine credit risk rating of clients across different industries
• identify and analyze situations that create risk for Citi, utilizing various resources such as credit reports, score cards, risk systems, and knowledge of the elements of Risk
• collaborate with Lead Reviewers across various teams for Business Monitoring and Review activities including:
• ○ ensuring that the credit rating of the client is accurate and in line with Citi’s policy and practice
• ○ preparation and maintenance of CRR’s internal system, including milestone tracking and sample documentation
• analyze and interpret data to make conclusions or recommendations
• gather deliverables and/or prepare presentations to meet internal and Regulatory needs

Senior Credit Review Analyst, AVP

• Responsible for the quality and timely invoice creation process
• Follow up and resolve issues for unbilled billing documents and blocked accounting invoices
• Sends invoice copies to external customers
• Coordinates with the local counterparts for local invoice creation and sending
• Delivers accurate and timely feedback to all external customer-related queries
• Responsible for performing SAP GRC controls
• Responsible for providing and responding to audit inquiries
• Assist in facilitating training for the AR high-level process
• Delivers accurate and timely feedback to all the queries of stakeholders and regional finance
• Contribute to effective process improvement & standardization on a regular basis with compliance with Vestas Global policy
• Assists in developing training materials and knowledge sharing with team members
• Assist in the documentation for the VPP maps, changes in the processes, and ensure that SOP is updated
• Consolidate and assist in the documentation for country variations (processes that are not yet migrated to SSC)
• Ensure that OPIs and SLAs are met based on the target
• Assist in the monitoring of OPIs, SLAs, and KPIs
• 100% participation in team engagement activities.

A2R Analyst I

• Build and stress-test cash flow, IRR, and valuation models using Microsoft Excel and bespoke platforms
• Conduct commercial property and market research, including comprehensive comparable sales and rental analysis
• Review tenant schedules, rent rolls, outgoings, valuations, and contracts to identify commercial risks and quantify financial impacts
• Research tenant covenants, vendors, comparable market evidence, and submarket fundamentals
• Screen on-market and off-market opportunities against specific client mandates and internal investment criteria
• Run buyer-side due diligence workflows and coordinate with legal, technical, environmental, and financial advisors
• Complete detailed lease abstractions, review lease documentation, and identify material risks
• Prepare agent question lists, data room gap lists, and DD query schedules
• Prepare professional investment reports, deal papers, investment committee summaries, and client-facing memorandums
• Maintain organised transaction records, data room documentation, and structured reporting files
• Assist with the continuous refinement of internal templates, processes, and corporate frameworks
• Support senior advisors and directors with comprehensive transaction coordination and administrative tasks

Property Analyst

• Support monthly, quarterly, and annual close activities, including journal entries, reconciliations, analysis, and reporting deliverables.
• Review and analyze intercompany accounts receivable and accounts payable balances, including aged items, open exceptions, and variances.
• Investigate discrepancies, determine likely root causes, and recommend corrective actions using established accounting policies and procedures.
• Perform analytical review of balances, trends, exceptions, and reconciling items to support issue resolution and decision-making.
• Prepare, maintain, and organize supporting documentation for audit, SOX, and internal control requirements.
• Use financial systems, including SAP or similar tools, to process, validate, and analyze accounting data.
• Prepare or support reports and analyses that provide visibility to intercompany balances, open issues, and operational risks.
• Follow defined processes and controls while planning and organizing work to meet deadlines and service expectations.
• Communicate issues, findings, and status updates clearly and professionally to team members, leaders, and stakeholders.
• Build effective working relationships with business units, global finance teams, and other relevant internal or external stakeholders.
• Identify opportunities to simplify work, improve quality, reduce manual effort, and strengthen data integrity.
• Use automation and reporting tools such as Power BI, Power Query, KNIME, or Python, where applicable, to support analysis and reporting needs.
• Participate in special projects and ad hoc activities that support team and business priorities.

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