Customer Due Diligence Analyst I

RELX

Customer Due Diligence Analyst ensuring customer applications meet compliance regulations. Collaborating with Sales, Fulfillment, and Onboarding teams to maintain quality benchmarks.

Posted 6/18/2026full-timeManila • 🇵🇭 PhilippinesJuniorWebsite

About the role

Key responsibilities & impact

The Customer Due Diligence Analyst plays a critical role in ensuring that all customer applications meet legal and regulatory standards
Process and Review new and current customer applications and change requests submitted, ensuring completeness, accuracy, and regulatory alignment
Conduct In-Depth Customer Due Diligence Reviews
Use approved third-party systems and databases to validate submitted information
Communicate with internal and external customers professionally via multiple communication channels
Ensure all decisions, findings, and supporting materials are accurately documented
Apply secure data handling practices at all times
Cross-trained and capable of performing Customer Due Diligence across different teams

Requirements

What you’ll need

Bachelor’s degree in any field or completed 2 years level in College without back subjects or incomplete units
1–2 years of general business experience preferred
Experience with customer interaction, customer onboarding, and Data Privacy and Compliance experience preferred
Intermediate computer skills (MS Office/Outlook)
Strong sense of urgency, with the ability to focus and pay attention to detail
Strong research skills using third-party tools preferred
Investigative mindset with a strong focus on detail
Good organizational skills
Strong decision-making ability and capable of working independently
Team player with flexibility to support ad hoc activities assigned by the Business Unit
Confident in communicating with Business Unit partners and customers outside the Philippines (Conversational English required)
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
Willing to work night shifts or rotating shifts as needed

Benefits

Comp & perks

country specific benefits
accommodations for applicants with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer due diligencedata privacycomplianceresearch skillsdata handling practicescustomer onboardingregulatory standardsdocumentationthird-party systemsenterprise AI tools

Soft Skills

attention to detailstrong sense of urgencyorganizational skillsdecision-makingindependenceteam playerflexibilitycommunicationinvestigative mindsetcustomer interaction