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About the role
Key responsibilities & impact- Log, maintain and track all credentialing application for the business unit.
- Access appropriate tracking tool to log applications and maintain application status based on daily activity
- Analyze organizational credentials, including; initial review of application to verify all required sections are completed and ensure appropriate documents for requested access have been attached and are accurate/current. (ie: business licenses, articles of incorporation, vendor reference, etc)
- Conduct credentialing of applications and/or change requests following established credentialing procedures.
- Conduct verification calls to the customers prior to completing a credentialing request.
- Conducts verification calls to state/ issuing agencies, vendor reference, landlords and others as deemed necessary.
- Receives inbound/ call backs from the customer on the tickets they are working on.
- Respond to inquiries from internal business units and external customers regarding status of applications in credentialing.
Requirements
What you’ll need- Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
- Bachelor’s degree or college undergraduates with experience in a BPO/ shared services environment handling both back-office and voice calls support.
- 1-2 years general business experience preferred
- Experience with customers, and account set-up preferred
- Basic computer skills (MS Office)
- Possess sense of urgency while being able to focus and pay attention to detail
- Ability to prioritize and learn quickly in a production based environment
- Investigative oriented; strong attention to detail
- Good organizational skills
- Strong decision making ability
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Must be willing to work on night shift and rotating shift (if needed).
Benefits
Comp & perks- We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credentialingapplication trackingverification callsbusiness licensesattention to detailaccount set-upgeneral business experienceproduction based environmentinvestigative skillsdecision making
Soft Skills
sense of urgencyorganizational skillsability to prioritizequick learningcustomer servicecommunication skillsadaptabilityfocusattention to detailproblem solving
Certifications
Bachelor's degree