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Pearl West

Quality Analyst

Pearl West

Quality Analyst for a health, wellness, and pet brands e-commerce company. Evaluating customer interactions and providing coaching to enhance experiences in a remote role.

Posted 7/23/2026full-timeRemote • 🇵🇭 PhilippinesJunior💰 $700 - $900 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance within customer service environments, focusing on performance evaluation, process improvement, and effective communication. Proficient in utilizing helpdesk platforms and Google Workspace to enhance customer interactions and reporting.

Highest-signal resume keywords
Quality Assurance ExperienceCustomer Service ExperienceAnalytical SkillsAttention To DetailHelpdesk Platform Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quality AssurancePerformance EvaluationProcess ImprovementAnalytical SkillsProblem-Solving Skills
Soft Skills
Exceptional Attention To DetailEffective Communication
Tools & Technologies
FreshdeskZendeskGorgiasGoogle WorkspaceGoogle Sheets
Industry Keywords
Customer ExperienceContact CenterQA ReportsCustomer Interactions

About the role

Key responsibilities & impact
  • Evaluate customer interactions across email, chat, and voice channels
  • Conduct quality evaluations and provide actionable coaching
  • Identify performance trends and recommend process improvements
  • Prepare regular QA reports
  • Collaborate with Customer Experience leadership

Requirements

What you’ll need
  • Minimum 1 year of Quality Assurance experience in a customer service or contact center environment
  • Minimum 1 year of customer service experience (voice, non-voice, or blended)
  • Excellent written and spoken English
  • Exceptional attention to detail
  • Strong analytical and problem-solving skills
  • Experience with Freshdesk, Zendesk, Gorgias, or similar helpdesk platforms
  • Proficiency in Google Workspace, particularly Google Sheets

Benefits

Comp & perks
  • Competitive salary
  • Remote work options
  • Collaborative work environment
  • Professional growth opportunities