Pearl West

Growth Marketing

• Own the entire new customer acquisition engine
• Manage and scale paid media across various platforms
• Lead ad creative process, including brief creation and testing
• Oversee landing pages, customer funnels, and post-purchase upselling
• Deliver data-driven reports and updates to the CEO

Head of Growth

Supply Chain

• Support inventory planning, sourcing coordination, and day-to-day supply chain operations across brands
• Coordinate with suppliers on pricing, MOQs, lead times, samples, and production timelines
• Maintain and update inventory dashboards, trackers, and forecasting spreadsheets
• Assist with data entry, audits, and documentation across sourcing and supply chain workflows

Senior Supply Chain Associate

Customer Support

• Respond promptly to customer inquiries via Freshdesk (email and chat)
• Conduct outbound calls to follow up on inquiries, provide solutions, and resolve concerns with professionalism and empathy
• Handle order updates, returns, exchanges, refunds, and product inquiries
• Coordinate with internal teams and 3PL partners to resolve shipping or fulfillment issues
• Maintain accurate and complete customer interaction records
• Identify recurring issues and suggest improvements to processes or templates
• Meet or exceed performance targets for response time, resolution rate, and customer satisfaction
• Perform other customer experience–related tasks as assigned

Head of Growth

Senior Supply Chain Associate

Customer Service Representative