Account Manager

• Go back to your venue partners week after week and negotiate more time slots, a new Thursday night game, an extra Sunday morning, a better rate on prime hours, even when they're already happy with what they have.
• Own your market's revenue growth. You set the direction, you make the calls, and you're accountable to the numbers every week.
• Review your market's fill rates and cancellation data every week and make decisions.
• Manage the full relationship with each venue including contracts, billing, scheduling, and the ongoing commercial conversation about how to grow together.
• Coordinate with internal teams to make sure every game you add goes live smoothly, but the commercial decisions are yours to make.

Partnerships Associate

• Drive profitable growth for the Probiotics and Biosciences portfolio across Mexico, Central America, and the Caribbean
• Build and maintain strong, trust-based relationships with existing and prospective customers in the dietary supplements and pharmaceutical industries
• Develop and manage a robust, evergreen project pipeline, ensuring continuous opportunity creation and progression
• Define and execute account-specific growth and defense strategies, supported by detailed account plans
• Identify customer strategies, unmet needs, and market trends to unlock new business opportunities
• Lead commercial negotiations, including pricing, contracts, and go-to-market strategies with direct customers and distributors
• Act as the primary link between customers and IFF’s internal teams (Applications, Regulatory, QA, Supply Chain, Customer Service, Marketing)
• Maintain accurate sales forecasts, manage risks, and communicate insights through Salesforce and regional forums
• Resolve customer issues, including complaints and payment disputes, ensuring high service levels throughout the sales cycle

Business Development, Account Manager

• Build and maintain relationships with partner companies across our global destinations.
• Expand our network of partner companies through account management initiatives that contribute to the growth of our global internship role bank.
• Manage and coordinate the placement process between our company partners and internship candidates to provide the best possible matches.
• Conduct ongoing quality assurance and provide support to both company partners and participants.
• Mentor and guide participants throughout the placement and matching process.
• Manage and resolve ad-hoc issues or complaints with host organizations and interns before and during their internship experience.
• Collaborate with colleagues across our global team on cross-functional projects and initiatives.
• Deliver against placement and account management targets while contributing to year-over-year business growth.
• Opportunities for exposure to global projects and initiatives designed to support the continued strategic growth of our global business.

Account Manager – Colombia

• Support project implementation, such as audience development and campaign monitoring across platforms like social media and email.
• Assist the account and operations teams in onboarding tasks for new clients.
• Participate in internal planning sessions and performance reviews to learn best practices in client service and campaign execution.
• Understand and follow internal processes and workflows, using our project management system (TeamWork) to keep tasks organized and on time.
• Help with project logistics, including task setup, timeline tracking, and status updates.
• Engage in mentorship and shadowing opportunities with Account Managers and Account Directors to understand career development pathways within the agency.

Marketing Account Coordinator, LatAm

• Garantizar la entrega de personal liderando el ciclo de selección, contratación, nómina y facturación.
• Identificar oportunidades de negocio, cumplir con el *Business Plan* de ingresos recurrentes y diseñar estrategias para maximizar los beneficios de tus cuentas.
• Definir, mantener y analizar reportes de KPIs semanales y ANS junto al equipo de *Sales*, transformando datos en planes de mejora continua.
• Asignar recursos, definir tareas y hacer seguimiento al equipo de selección para asegurar el éxito de cada vacante.
• Adaptar e implementar las iniciativas de servicio de nuestra Casa Matriz a la realidad del mercado colombiano.
• Evaluar procesos, implementar cambios oportunos y mitigar riesgos para asegurar un servicio impecable.

• Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met
• Manage customer expectations and provide exceptional customer service
• Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
• Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
• Participate in rate calculations, report preparation and customer presentations for all large-spend bids
• Ensure customer commitments are met, working with internal teams and executing operational tasks as needed
• Identify, manage and build new business relationship in the target market
• Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
• Maintain a database of clients, prospects, partners and vendors
• Monitor market conditions, product innovations, and competitors' products, prices, and sales
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
• Consult with clients to resolve problems and to provide ongoing support
• Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS

Logistics Account Manager

Account Manager – Logistics

• Act as the primary point of contact for customer accounts, fostering strong and lasting relationships
• Assume full commercial responsibility for customer accounts, ensuring the achievement of revenue targets and objectives
• Develop and implement strategic account plans to drive business objectives and maximise customer satisfaction
• Serve as a trusted advisor to clients, optimising their operations with our gaming solutions and promotional offerings
• Coordinate the timely delivery of gaming solutions based on customer needs and objectives
• Track and report monthly revenue performance, providing clear insights into customer activities and achievements
• Cultivate and maintain strong customer relationships across all levels
• Represent the company at industry exhibitions, conferences, and seminars
• Uphold and promote the company's core values at all times

• Serve as the primary day-to-day contact for assigned clients.
• Build and maintain strong client relationships through clear communication and consistent follow-through.
• Attend client meetings, take detailed notes, and follow up on action items.
• Participate in weekly performance review meetings to share updates and strategic insights.
• Partner with Account Directors to support the development and execution of client strategies.
• Facilitate the creation of content and design briefs to launch new marketing initiatives.
• Provide support in interpreting and reporting on digital campaign performance.
• Collaborate with the Project Manager to ensure all tasks are accurately assigned and tracked in the project management system.
• Manage email marketing efforts, including uploading contact lists, scheduling campaigns, and monitoring results.
• Review and proof key deliverables such as emails, landing pages, and ad campaigns before presenting to clients.

Marketing Account Manager – LatAm

• Define & Scale a Multi-Dimensional Partnerships Strategy
• Expand Broker & Channel Performance
• Pioneer New Partnership Categories
• Lead End-to-End Partner Lifecycle
• Influence & Inspire Internally
• Globalize Best Practices

Head of Global Partnerships

• Ser responsable de generar demanda y cumplir los objetivos de venta del portafolio de lentes de contacto y soluciones en el canal óptico.
• Ejecutar visitas efectivas a profesionales de la salud visual (ECPs) y cuentas clave, según el plan de trabajo.
• Cumplir con los KPI´s definidos por la línea de negocio.
• Capacitar a ECPs en adaptación de lentes de contacto en consultorios.
• Implementar con excelencia el plan de marketing y estrategias comerciales que generen ROI positivo.
• Detectar y capitalizar oportunidades de nuevos negocios en el canal óptico.
• Asegurar la inclusión, codificación y lanzamiento de nuevos productos en las cuentas asignadas.
• Realizar presentaciones efectivas de resultados y planes estratégicos.

Senior Associate I, Vision Care Account Management

• Support high-quality execution of account operations, pilots, and deployments
• Maintain accurate reporting, project tracking, and customer communications
• Proactively identify risks, blockers, and opportunities within assigned accounts
• Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation
• Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities.
• Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
• Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
• Track customer feedback, issues, and action items, and escalate appropriately
• Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs
• Maintain project plans, trackers, and status update decks for internal and customer use
• Coordinate with Operations / Service Delivery teams to track franchisee readiness and installation pipeline
• Prepare weekly customer reports and dashboards (install progress, KPIs, risks, dependencies)
• Maintain Customer Relationship Scorecards and operational performance metrics
• Utilize AI-driven analytics and reporting tools to identify operational trends, franchisee adoption patterns, customer risks, and expansion opportunities across assigned accounts by highlight business case & ROI.
• Support the development of more data-driven Monthly and Quarterly Business Reviews (MBRs/QBRs) through automated insights, predictive reporting, and KPI analysis.
• Work cross-functionally with Operations, Product, Engineering, Support, and Finance to ensure smooth execution and issue resolution
• Support internal leadership reporting by consolidating data and insights from assigned accounts
• Assist senior account leaders with account planning activities, including tracking expansion opportunities and new initiatives
• Support lifecycle activities such as renewals, feature rollouts, and introduction of new products or offerings
• Identify and support revenue growth opportunities within individual franchisee accounts, including upsell and cross-sell initiatives aligned to franchisee operational maturity and adoption stage
• Track and report on franchisee-level revenue metrics, including attach rates, product utilization, and incremental growth, escalating insights and risks to senior account leaders to inform strategic account planning
• Leverage AI and data insights to proactively identify opportunities for increased product adoption, upsell initiatives, operational improvements, and accelerated revenue growth across franchisee accounts.
• Utilize customer usage trends, deployment data, and operational metrics to support more strategic account planning and proactive customer engagement.

Operations Account Manager – Bi-Lingual Spanish, English

• Act as the main point of contact for clients, ensuring an outstanding experience from onboarding to campaign execution.
• Build strong, trust-based relationships with clients by understanding their objectives and consistently delivering value.
• Proactively address client concerns, solve challenges, and ensure high satisfaction and retention.
• Identify upsell & cross-sell opportunities, helping clients scale their influencer marketing efforts.
• Oversee the end-to-end execution of influencer campaigns, ensuring projects stay on track and exceed expectations.
• Coordinate with Influencer Marketing Managers to source and match creators to campaigns.
• Manage campaign timelines, budgets, and deliverables, ensuring smooth collaboration between internal teams and clients.
• Maintain clear and timely communication with clients and internal stakeholders.
• Guide brands in developing high-performing ad creative concepts for influencer marketing and paid social campaigns.
• Collaborate with Creative Strategists and Motion Designers to refine briefs and provide actionable feedback.
• Work closely with the Paid Media Specialist to ensure content is optimized for performance marketing objectives.
• Work with creators to ensure high-quality content production that meets brand guidelines.
• Coordinate with motion designers to ensure smooth post-production and final creative asset delivery.
• Provide structured feedback to creators and the production team to refine content.

Digital Account Manager

• Build and maintain strong, long-term relationships with assigned creators and studios
• Manage day-to-day store operations
• Develop and implement content strategies
• Analyze performance data to identify trends and insights
• Ensure all client content adheres to platform guidelines
• Work closely with the Concierge Manager and SME

• Owning the day-to-day communication and relationship management for a portfolio of existing accounts within a fast-moving fintech and cryptocurrency platform.
• Driving retention, renewals, and growth by staying ahead of client needs, resolving issues with urgency, and identifying opportunities to expand product adoption.
• Serving as the primary day-to-day contact for a portfolio of existing accounts — managing all communications across phone, email, chat, and meetings with professionalism and consistency.
• Building strong, long-term relationships with key stakeholders by deeply understanding each account's goals, operations, and pain points, and proactively delivering value at every touchpoint.
• Running regular check-ins, account reviews, and performance updates to ensure ongoing alignment, satisfaction, and trust.
• Owning the full retention strategy for assigned accounts — identifying churn risk early, executing mitigation plans, and managing contract renewals end-to-end including timelines, pricing discussions, and stakeholder coordination.
• Leading renegotiations as needed, partnering with internal teams across Legal, Finance, Compliance, and Sales Leadership to finalize and execute contract terms accurately and on time.
• Troubleshooting account issues and coordinating cross-functional resolution with Operations, Support, Product, Compliance, and Engineering — triaging requests, setting clear expectations, and driving timely outcomes.
• Identifying and closing upsell and cross-sell opportunities by educating clients on new products, features, and programs relevant to their business — maintaining an active pipeline of expansion opportunities and reporting progress against targets.
• Maintaining accurate account documentation, communication logs, and pipeline data in CRM at all times.

• Orquesta estrategia y los resultados
• Responsable de presentar los reportes con hallazgos y recomendaciones al cliente
• Planificación estratégica de las campañas de tráfico y conversión en META, Google y Programática de forma mensual
• Coordinación y dirección sobre la activación de las campañas acorde al plan establecido
• Identificación de oportunidades de optimización para asegurar los resultados
• Innovación, Performance y Relación con cliente
• Control de facturación
• Principal punto de contacto asegurando un acompañamiento y consultoría estratégica

• Act as the Key Account Manager and primary contact, building strong client relationships and ensuring alignment with their objectives.
• Drive revenue growth by identifying new opportunities, upselling existing offerings, and leveraging market and competitor insights.
• Collaborate cross-functionally with technical, business, legal, sales, marketing, product, operations, and support teams to ensure seamless service delivery.
• Monitor and improve client satisfaction, addressing concerns proactively and refining products or services based on feedback.
• Oversee the successful implementation and ongoing growth of accounts, using data analytics to inform strategic decisions and achieve performance targets.

Account Manager jobs in Colombia

See all jobs on JobTailor

Partnerships Associate

Business Development, Account Manager

Account Manager – Colombia

Marketing Account Coordinator, LatAm

Account Manager

Logistics Account Manager

Account Manager – Logistics

Account Manager

Marketing Account Manager – LatAm

Head of Global Partnerships

Senior Associate I, Vision Care Account Management

Operations Account Manager – Bi-Lingual Spanish, English

Digital Account Manager

Account Manager

Account Manager

Account Manager

Key Account Manager