Account Manager

• Build and maintain strong, long-term relationships with assigned creators and studios
• Manage day-to-day store operations
• Develop and implement content strategies
• Analyze performance data to identify trends and insights
• Ensure all client content adheres to platform guidelines
• Work closely with the Concierge Manager and SME

• Owning the day-to-day communication and relationship management for a portfolio of existing accounts within a fast-moving fintech and cryptocurrency platform.
• Driving retention, renewals, and growth by staying ahead of client needs, resolving issues with urgency, and identifying opportunities to expand product adoption.
• Serving as the primary day-to-day contact for a portfolio of existing accounts — managing all communications across phone, email, chat, and meetings with professionalism and consistency.
• Building strong, long-term relationships with key stakeholders by deeply understanding each account's goals, operations, and pain points, and proactively delivering value at every touchpoint.
• Running regular check-ins, account reviews, and performance updates to ensure ongoing alignment, satisfaction, and trust.
• Owning the full retention strategy for assigned accounts — identifying churn risk early, executing mitigation plans, and managing contract renewals end-to-end including timelines, pricing discussions, and stakeholder coordination.
• Leading renegotiations as needed, partnering with internal teams across Legal, Finance, Compliance, and Sales Leadership to finalize and execute contract terms accurately and on time.
• Troubleshooting account issues and coordinating cross-functional resolution with Operations, Support, Product, Compliance, and Engineering — triaging requests, setting clear expectations, and driving timely outcomes.
• Identifying and closing upsell and cross-sell opportunities by educating clients on new products, features, and programs relevant to their business — maintaining an active pipeline of expansion opportunities and reporting progress against targets.
• Maintaining accurate account documentation, communication logs, and pipeline data in CRM at all times.

• Orquesta estrategia y los resultados
• Responsable de presentar los reportes con hallazgos y recomendaciones al cliente
• Planificación estratégica de las campañas de tráfico y conversión en META, Google y Programática de forma mensual
• Coordinación y dirección sobre la activación de las campañas acorde al plan establecido
• Identificación de oportunidades de optimización para asegurar los resultados
• Innovación, Performance y Relación con cliente
• Control de facturación
• Principal punto de contacto asegurando un acompañamiento y consultoría estratégica

• Act as the Key Account Manager and primary contact, building strong client relationships and ensuring alignment with their objectives.
• Drive revenue growth by identifying new opportunities, upselling existing offerings, and leveraging market and competitor insights.
• Collaborate cross-functionally with technical, business, legal, sales, marketing, product, operations, and support teams to ensure seamless service delivery.
• Monitor and improve client satisfaction, addressing concerns proactively and refining products or services based on feedback.
• Oversee the successful implementation and ongoing growth of accounts, using data analytics to inform strategic decisions and achieve performance targets.

Key Account Manager

• Define and lead the Lifestyle Proposition strategy for LAC in alignment with Ten’s global objectives.
• Develop and manage a portfolio of lifestyle services and partnerships.
• Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement.
• Work cross-functionally with global and regional teams.
• Monitor performance against key metrics to continuously improve propositions.
• Represent Ten at industry events and forums, showcasing our thought leadership.

Head of Lifestyle Partnerships – LAC

• Support Account Managers to ensure an effectively communicated, coordinated and focused sales effort against key commercial priorities
• Negotiate with applicable account representatives, to build and maintain favorable and effective relationships with customers
• Provide support for all activities necessary to managing the customer relationship effectively including trade funds, invoicing and claims queries, relevant sales promotions, merchandising, shelf management and national sales programs etc.
• Monitorear y analizar diariamente la información de ventas e inventarios para identificar tendencias, patrones y oportunidades de mejora en el abastecimiento.
• Garantizar el cumplimiento de todo el proceso de la orden de compra, desde su emisión hasta el cierre y recibo a nivel nacional.
• Identificar y proponer soluciones para mejorar los tiempos de espera en CEDIS y gestionar eficientemente las novedades logísticas.
• Trabajar en conjunto con el equipo de ventas (D1) para alinear la planeación de la demanda con la ejecución del abastecimiento.
• Contribuir a la precisión del pronóstico de demanda y analizar las desviaciones para ajustar la planeación, y generar las órdenes de compra.

Account Management Specialist

• Exclusively manage a portfolio of high-value PersistIQ clients, including Kick Off Calls (KOCs), deeply understanding their business goals and translating them into effective B2B email outreach strategies with defined, measurable outcomes.
• Co-own strategy, planning, and performance discussions for key accounts, acting as a strategic partner to both clients and the Senior Account Director.
• Proactively track campaign performance against agreed benchmarks (open rates, reply rates, meetings booked, pipeline generated), adjust strategies, and identify growth opportunities to ensure clients consistently achieve and exceed their outreach objectives.
• Serve as a senior advisor and coach to junior and mid-level Account Managers, sharing best practices and fostering their development.
• Assist the Senior Account Director in training new Account Managers, accelerating their time-to-productivity and integration into the team.
• Lead client meetings, presentations, and strategic reviews, especially when the Senior Account Director is unavailable, ensuring seamless communication and continuity.
• Execute and optimize B2B email outreach campaigns, including drafting and reviewing copy, sourcing and validating lead data from multiple channels, and identifying new targeting opportunities. Collaborate closely with other departments to ensure alignment with client strategy and consistently high-quality delivery.
• Leverage a best-in-class AI tool suite daily (e.g., ChatGPT, Claude, Gemini, Clay, Notebook LM, Gamma, etc.) to produce high-quality campaign assets, ad copy, creative concepts, lead enrichment and strategic briefs with unparalleled efficiency.
• Consistently bring strategic insights and proactive recommendations to clients, moving beyond reporting to drive measurable business impact and pipeline growth.
• Handle difficult conversations, underperforming campaigns, and complex client challenges with confidence, transparency, and a solution-oriented approach, and assist Account Managers on this, especially when the Senior Account Director is unavailable.
• Other duties as assigned, reflecting the evolving needs of our high-growth environment.

Senior Email Marketing Account Manager

• Mantener y desarrollar relaciones sólidas con clientes estratégicos, actuando como el principal punto de contacto.
• Analizar las necesidades de los clientes para identificar oportunidades de upselling y cross-selling de productos y servicios.
• Colaborar con el equipo de ventas para crear y ejecutar estrategias personalizadas que impulsen el crecimiento de las cuentas.
• Monitorear el rendimiento de las cuentas y elaborar informes de progreso, presentando recomendaciones para mejorar el servicio y aumentar las ventas.
• Actuar como mediador para resolver cualquier problema o inquietud del cliente de manera oportuna y eficiente.
• Elaboración y ejecución del plan de trabajo anual con los comercios asignados en su portafolio.
• Trabajo conjunto con las áreas de monitoreo y riesgos para controlar el fraude y mejorar la tasa de aceptación.
• Generar crecimiento sostenible de los comercios asignados.

• Desarrollo de contenidos para diversos canales (comunicados de prensa, presentaciones, textos para piezas gráficas, guiones, etc.)
• Difusión de información en medios de comunicación
• Gestión de relacionamientos con medios y otros stakeholders de interés para cada uno de los clientes
• Elaboración y presentación de informes de actividades mensuales y de planes específicos, de acuerdo con la solicitud de cliente
• Monitoreo del entorno legislativo y regulatorio, con análisis de riesgos y oportunidades

Account Coordinator

• CRM management: Maintain absolute data integrity across 69k+ contacts. Segment lists based on survey data, interest themes (e.g. urban regeneration, wellness, investment, community, sustainability), and lead status.
• Outreach execution: Manage large-scale email deployments and 1-on-1 follow-ups for investor inquiries, event promotions, and partner communications.
• Affiliate & brand partner support: Act as the concierge for brand and affiliate partners — sending assets, tracking referral links, distributing promotional materials (discount codes, decks, etc.), and ensuring partners have everything they need to succeed.
• Inbox & calendar support: Monitor partnership and investor inquiries, filter and prioritize leads for the executive team, and schedule discovery calls and coordination meetings.
• Reporting: Provide weekly health reports on engagement rates, new partner sign-ups, investor interest levels, and affiliate activity.
• Email Automation & Drip Sequences
• Monitor and maintain automated workflows — including welcome sequences, promotional offers, and investor nurture campaigns — ensuring delivery, open rates, and link integrity.
• Use company-approved AI tools (Claude, Gemini) to draft communications, build and run drip sequences, and automate follow-ups without constant supervision.
• Ongoing Data Enrichment
• Continuously enhance contact records, organizational profiles, event histories, and engagement data through automated and manual enrichment workflows — drawing from internal platform activity and third-party sources.
• Establish scoring models and segmentation frameworks that evolve with organizational growth, keeping the CRM and email system current and actionable across all entities.

Relationship Manager

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
• Manage renewals and support moderate growth opportunities within defined commercial frameworks.
• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
• Identify and resolve risks early, acting as the main point of escalation for your accounts.
• Translate customer goals into clear, structured creative programs.
• Use performance data and insights to support QBRs and renewal conversations.
• Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
• Partner with cross-functional teams to ensure alignment on delivery and account strategy.

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