Zurich Insurance

Customer Support

• Serve as the front line of support for Aon’s CareFree cruise guests and other travellers
• Provide telephone support and coordinate emergency evacuation and general assistance requests
• Use approved resources to provide accurate referrals (e.g., medical, logistics, travel)
• Coordinate responses to travel disruptions: flight cancellations/delays, trip interruptions/cancellations, baggage delays
• Monitor patient status and share updates with family members/travelling companions
• Arrange medical evacuations with the Provider Network Group (PNG) and Medical Case Management (MCM)
• Document end-to-end case handling thoroughly and accurately
• Support telephone and document translation through authorized providers
• Manage inbound/outbound communications (phone, email, fax, SMS)
• Initiate assessments and file claims on behalf of clients where appropriate
• Collaborate with and support the Provider Network Group on onboarding/evaluating service providers

CFA Customer Service Coordinator

Accountant

• Prepare and manage the financial statements, including income statement and balance sheets monthly for 2 legal entities
• Utilize BlackLine to perform balance sheet reconciliations and SAP to manage the general ledger
• Manage cash flow analysis and projections
• Execute and document key controls to ensure accurate reporting and adherence with control standards
• Establish and maintain cross-function relationships within all levels of the organizations to ensure business and operational needs are met
• Oversee a team of 3-4 peoples and continue to develop the team to support company initiates

Supervisor, General Ledger Accountant

Legal Assistant

• Comunicación e interlocución con organismos públicos: Registro Mercantil, Juzgados, Dirección General de Seguros y Fondos de Pensiones
• Implementación, gestión, tramitación, control y seguimiento de planes y fondos de pensiones desde una perspectiva legal
• Monitorización y análisis de nueva normativa con impacto directo y/o indirecto en la compañía
• Resolución extrajudicial de reclamaciones y requerimientos
• Asesoramiento jurídico al resto de Departamentos: consultas internas y externas, preparación de documentación legal, etc.
• Desarrollo de políticas de cumplimiento normativo

Manager

• Leads and directs a team handling medium to high‑complexity and exposure claims
• Oversees work coordination and is responsible for team performance, coaching, and development
• Drive superior claims results by providing direction, technical guidance, and tracking on key metrics
• Foster relationships with stakeholders to achieve customer satisfaction targets
• Review claims files and recommend improvements to achieve best practices
• Ensure compliance with all legal, regulatory, and internal control requirements
• Provide claims insights to assist business units
• Motivate and lead the team by communicating expectations and facilitating employee development

Travel Claims Manager – 1 Year Contract

Business Analyst

• Lead requirements analysis across system enhancements, regulatory change, and operational improvements
• Document clear user stories, process flows, functional specifications, and data mappings
• Collaborate with business and technical stakeholders to design solutions that deliver measurable value
• Facilitate workshops, walkthroughs, and agile ceremonies to keep teams aligned and outcomes moving
• Support UAT, testing guidance, and release readiness to ensure high quality delivery
• Provide specialist life insurance system expertise to operations, production support, and incident investigations

Senior Business Analyst

Risk

• Carry out third-party risk assessments within defined SLAs
• Issue assessment reports to Zurich business stakeholders
• Track and close outstanding assessments, decisions, and remediation actions
• Maintain high data quality in Synergi
• Escalate challenges to ZGTPRM and work jointly on solutions
• Join calls/video meetings and respond to emails from Zurich stakeholders regarding assessments and outcomes (without providing risk advice)
• Provide periodic reports to ZGTPRM on volumes, turnaround times, and SLAs
• Support ad-hoc projects and tasks via Synergi
• Direct Synergi users to appropriate teams (IT ADM for technical issues; ZGVM/ADM for change requests)
• Attend monthly Synergi governance forums to stay aligned with system updates, functionality changes, and user discussions
• Keep SOPs and training materials up to date in collaboration with ZGVM
• Proactively suggest improvements to processes, the Synergi system, and training materials
• Participate in training sessions to maintain strong system and process knowledge
• Support audits and join ZGTPRM strategy/team meetings where required

Third Party Risk Specialist

Customer Success Manager

• Create impactful campaigns using direct feedback from customers and sales teams
• Core marketing activities of campaign briefing, copywriting, email creation, and campaign optimization
• Create and execute customer engagement/acquisition strategies in line with our growth plans
• Playing a key role as the gel between sales and marketing to drive growth
• Working with our insight team and Zurich data to deploy broker and customer audience segments to target relevant cohorts with appropriate campaigns
• Adopt a Test & Learn approach to campaign development, carry out regular A/B and multi-variant testing
• Utilize a variety of analytics tools to conduct post-campaign analysis
• Designing and continuously improving CRM architecture across Salesforce and Marketing Cloud
• Developing a roadmap to test and embed AI-enabled approaches
• Encouraging teams across the business to unlock the potential of CRM to drive growth, and as a CRM subject matter expert
• Where appropriate - help the team build and managing multi-step customer journeys within Marketing Cloud, configuring trigger-based and behavioural-based email sequences, supporting cross-sell and upsell journey design
• Delivering and proving a business impact through collaboration with business teams
• Being measured on growth and Customer KPI impact (such as tNPS, broker survey feedback etc)

CRM Marketing Manager

• Shape key financial performance reporting
• Deliver meaningful analysis to senior leaders across the local business, internal finance teams, and both APAC Regional and Group finance stakeholders
• Enjoy a unique blend of Finance Business Partnering and Planning & Performance Analysis
• Work closely with the Head of FPA, as well as the FPA and Business Partnering teams
• Influence decision-making and drive positive outcomes

Planning & Performance Management Analyst

Account Manager

• You lead and develop governance and compliance processes and establish a sustainable network, monitoring and processes within the Brokers, Direct & Partnerships (BD&P) business unit.
• You translate legal and regulatory requirements, as well as internal policies, into practical solutions for the business.
• You support the internal control system (ICS) and contribute your subject-matter expertise.
• You ensure clear communication between Legal, Compliance and the business leads within BD&P.
• You coordinate diverse stakeholders, promote collaboration across the company and, when required, provide training to business colleagues on governance and compliance topics.

Lead Governance & Compliance, Brokers, Direct & Partnerships

Analyst

• Realizar follow up de atividade e prazos dos projetos da área.
• Definir prioridades e funcionalidades do produto de acordo com o valor do negócio;
• Realizar testes de funcionalidades e prioridades de Sprints de projetos, aceitando ou rejeitando os resultados de trabalho;
• Alinhar expectativas de produtos e/ou projetos para atender as necessidades e expectativas dos stakeholders;
• Suporte para unidades de negócios internas para apoiar o planejamento estratégico e questões específicas de desempenho de negócios;
• Apoiar no esclarecimento de processos diversos relacionados a sistemas relacionados a Sinistros;
• Apoiar no planejamento de atividades para Sprints de projetos (planning);
• Reportar semanal das atividades planejadas/entregues na sprint (roadmap), através de entregas de relatórios específicos de cada projeto;
• Analisar criticamente os números de Indicadores para suporte aos testes sistémicos ou processuais;
• Participar ativamente na sustentação de erros sistémicos facilitando a comunicação da área de negócio com a equipe de tecnologia;

Analista de Processos Operacionais II

• interacting with customers and support sales team as required
• daily monitoring of Work Manager tasks to meet KPI/SLA requirements
• timely and accurate Accounts issued
• dealing with day-to-day queries and action within SLA’s
• liaising with internal teams to improve customer focus
• involvement in the Daily comm cell meetings discussing workloads, concerns, and plan for the day
• contribute to a positive and supportive team culture
• initiate and implement process improvement ideas
• sharing knowledge and expertise
• understanding the impact of the Accounts in relation to ZCR’s Debt position
• working closely with the Key Financial Controls team to identify and resolve reconciliation difference

Corporate Risk Administrator

• Diseñar, implementar y monitorear el portafolio de proyectos estratégicos.
• Definir y mantener estándares, metodologías y procesos de la PMO.
• Asegurar la alineación de los proyectos con los objetivos estratégicos de la aseguradora.
• Supervisar el avance, la calidad y la entrega de resultados de los proyectos.
• Gestionar riesgos, cambios y recursos para garantizar el éxito de los proyectos.
• Reportar avances y resultados a la alta dirección, y generar indicadores clave de desempeño (KPI).
• Promover una cultura de mejora continua e innovación en la organización.
• Impulsar la capacitación y el desarrollo de los equipos de proyecto.

Gerente Sr PMO

Claims Specialist

• Handle non-litigated GL claims of low to moderate exposure and complexity
• Manage a caseload within specified authority limits from beginning to end
• Collaborate and develop partnerships with internal and external points of contact
• Learn and develop knowledge of established protocols and industry best practices

General Liability Claims Specialist I

• Assess and investigate travel-related claims
• Provide exceptional customer support to claimants
• Spend 50-75% of your time conversing with stakeholders
• Assess new and existing claims for coverage
• Conduct claim investigations and establish clear claim action plans
• Communicate with claimants using empathy to gather necessary documentation
• Apply policy guidelines to determine coverage and claim validity
• Maintain detailed claim records within the internal claims systems
• Comply with all statutory and regulatory requirements

CFA Customer Service Coordinator

Supervisor, General Ledger Accountant

Legal Assistant

Travel Claims Manager – 1 Year Contract

Senior Business Analyst

Third Party Risk Specialist

CRM Marketing Manager

Planning & Performance Management Analyst

Lead Governance & Compliance, Brokers, Direct & Partnerships

Analista de Processos Operacionais II

Corporate Risk Administrator

Gerente Sr PMO

General Liability Claims Specialist I

General Liability Claims Specialist I

Entry Level Claims Adjuster