Zurich Insurance

Financial Planning and Analysis

• Daily oversight of the offshore team; supporting delivery of their daily and month end responsibilities
• Reviewing balance sheet control accounts, providing feedback and coaching as required
• Prepare reporting for stakeholders
• Attending meetings to provide insight into reporting
• Providing support and assistance to both internal and external audit processes
• Becoming a subject matter expert for resolution of outstanding balance sheet transactions
• Identify and support the improvement of processes and quality of control environment
• Work closely with the offshore team to support, train, and embed new processes
• Share knowledge of technical skills across Finance Operations community through training and knowledge sharing

Reporting & Controls Finance Technician – 6-month FTC

Project Manager

• You lead projects to further develop Zurich Switzerland’s P&C (Property & Casualty) business
• You develop project plans, align them with the Digital Product Managers, integrate them into various roadmaps, and orchestrate implementation across the agile teams
• You actively manage stakeholder expectations
• You communicate transparently and at the appropriate level, reporting on project status, deliverables, progress, effort, risks, etc.
• You work on cross-functional and transformative P&C topics and processes

P&C Project Manager

Claims Specialist

• Assess and investigate travel-related claims applying policy guidelines
• Ensure timely resolutions within 15-25 days while maintaining communication with stakeholders
• Provide exceptional customer support to claimants throughout the claims process
• Communicate with claimants using empathy to gather necessary documentation
• Apply policy guidelines to determine coverage and claim validity
• Maintain detailed claim records within internal claims systems

Claims Examiner, Entry Level

Artificial Intelligence

• You develop, craft and optimize prompts for a wide range of business use cases, especially for our bot family and our AI agent
• You drive the design, implementation and further development of context and RAG strategies for production AI applications
• You integrate large language models into real systems — from technical connection and fine‑tuning to API integration
• You monitor the evaluation and optimization of model responses with respect to quality, consistency, safety and cost
• Finally, you work closely with software engineers, data scientists and product owners to advance end‑to‑end processes, testing and monitoring

Prompt Engineer, Generative AI, Fluent in German

Compliance

• Support the development of insightful internal compliance reports and second-line knowledge sharing
• Identify enhancement opportunities and propose pragmatic solutions to meet regulatory requirements
• Participate in compliance innovation activities, including exposure to data analytics tools
• Contribute to ongoing and coming compliance-related projects
• Support the AML tool transformation project, including coordination, testing and training activities
• Assist Cloud migration of the current screening platform and uplift of normalized files to a single file format
• Implementation of new modules for Transaction Monitoring
• Deployment of automated Customer Risk Rating
• Support validation of the local Compliance Framework to assess alignment with relevant policies, local requirements, internally defined minimum standards, and best practices in the following areas: Customer-Facing Conduct (CFC): including proposition management (PRO), intermediary management, and sales process (SAD), with a focus on customers' sustainability preferences (ESG) Data Privacy and Records Management: including data retention validation Anti-Bribery and Anti-Corruption (ABC): ensuring robust controls and practices are in place Conflicts of Interest and External Engagement (COI/EE): evaluating governance and transparency mechanisms
• Assist in the compliance operations when necessary

Senior Officer, Compliance – one-year contract

Underwriter

• Underwriting new and renewal business under limited direction
• Proactively seeking new account opportunities and managing existing renewal accounts
• Demonstrating specialized knowledge and expertise in underwriting excess casualty lines of business
• Completing detailed opportunity assessments with key distributors to identify growth opportunities
• Contributing to the development and completion of proposals
• Qualifying accounts balancing sound business opportunity
• Making agent/broker/customer calls with a planned purpose
• Negotiating Terms & Conditions and closing deals
• Cross-Selling other lines of business to increase product density
• Participating in Sales Team meetings related to assigned brokers/territory
• Engaging in target account process managing opportunities 90 to 120 days prior to effective date
• Developing strong broker and client networks related to industries underwritten

AVP, Underwriting Director – Senior Underwriting Director

Manager

• Manage a team of Technical Assistance Center Analysts who support the employees of the Crop business line
• Contribute to Technical Assistance Management team to define the support strategies of the broader Technical Assistance Team
• Manage the performance on team members, including individual performance metrics and contribution to team goals
• Coach team members
• Ensure timeliness and productivity results of contact center team meets or exceeds service delivery standards
• Ensure contact center quality and customer satisfaction results meets or exceeds quality standards
• Manage daily schedules to assure coverage of phone, chat, and email queues
• Identify and communicate current support trends, communicate solutions
• Partner with Crop business leaders to identify support needs and deliver solutions
• Managing escalated support issues
• Coordinating with Team Members on employee development plans
• Make staffing decisions concerning hiring, training/development, and evaluation of staff performance

Technical Assistance Center Manager

• Drive growth with a focus on profitability in E&S Construction & Casualty
• Generate and maintain a profitable book of packaged or monoline placements of new and renewal business
• Collaborate with Specialty Construction team representatives on business-related needs
• Responsible for portfolio management for E&S General Casualty primary and excess teams
• Develop and maintain relationships with wholesale brokers
• Complete detailed opportunity assessments with key wholesale partners to identify growth opportunities
• Qualify accounts that fit within the risk appetite
• Work collaboratively across business units including claims, finance, risk engineering, actuary, IT, and technical underwriting
• Use market facing, negotiation, and interpersonal skills to grow and develop relationships
• Administer and monitor underwriting rules and guidelines

AVP, Underwriting Director – E&S Casualty, Construction

Customer Support

• Focus on remote application and workstation hardware/software troubleshooting over the phone
• Responds to telephone inquiries concerning support, processing, or request procedures
• Records inquiries, repair and service requests, resolves or directs requests
• Escalates to or consults with senior staff when solution is unclear
• Reports problems with procedures and suggests improvements
• Performs diagnostics and troubleshooting for customer technical-related problems
• May be assigned as a focal point for emergency software and/or issues or requests

Application Support Specialist I, RCIS

Actuary

• Play a pivotal role in shaping pricing, regulatory filings, and actuarial strategy for North American travel insurance portfolio
• Lead major multi-state pricing and filing projects
• Bring deep GLM and modeling expertise
• Help modernize actuarial toolkit
• Lead pricing analysis and GLM modeling across retail and wholesale travel products
• Develop actuarial memos, exhibits, and manuals for 50-state filings
• Own actuarial projects end-to-end
• Perform rate indications, experience studies, and ongoing monitoring to support profitability goals
• Collaborate with internal teams to advance key workstreams
• Maintain, enhance, and document actuarial tools, models, and processes

Supervising Actuary

• Managing all operational activities associated with high volume, mid-size to large accounts.
• Managing a team of 5-7 Underwriting Associates, end to end and as the point of contact for customers and underwriting leadership
• Ensuring teams meeting key operational performance goals
• Regular performance evaluations
• Managing the workflow and distribution of work amongst team members
• Performing customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies and answering policy coverage related questions.
• Participating in key account business relationships in person or teleconference with Underwriters
• Providing oversight and leading key checkpoint processes for teams
• Coordinating relevant agenda, communications, and discussion points for regional meetings and trainings

Underwriting Account Service Manager

• Responsible for the resolution of customer billing inquiries, received by incoming calls and e-mails
• Partner internally to find the answer to the customers billing questions
• Communicate resolution to customer

Customer Service Representative

Risk

• Provide expert risk engineering and risk management advice to underwriting and claims teams, customers, and Zurich Resilience Solutions clients across Australia and New Zealand
• Deliver consistent, high-quality risk engineering services
• Conduct risk assessments across diverse industries
• Produce technical assessments aligned with international standards
• Engage with customers and participate in mentoring other risk engineers
• Support business development and achievement of financial targets

Senior Risk Engineer – Motor

• Perform complex analyses with minimal direct supervision including production and reporting of capital results and scenarios
• Contribute to regular processes including Standard Formula calculation, Reinsurance assessments, and specific projects
• Review and update internal model methodology, expert judgements & limitations
• Support the annual model recalibration and parameter reviews
• Ensure compliance with internal governance rules and regulatory requirements
• Develop and enhance technical tools for analysis and reviews
• Support cross-functional discussions across Internal Model and other topics
• Collaborate with teams across the TCOE, ZIE HO, branches and Zurich Group
• Effectively manage and develop relationships with senior colleagues
• Assist more junior team members with standard actuarial, capital and performance analytic tasks

Capital Actuary

• Support the development of insightful internal compliance reports and second-line knowledge sharing
• Identify enhancement opportunities and propose pragmatic solutions to meet regulatory requirements
• Participate in compliance innovation activities, including exposure to data analytics tools
• Contribute to ongoing and coming compliance-related projects
• Support the AML tool transformation project, including coordination, testing and training activities
• Assist Cloud migration of the current screening platform and uplift of normalized files to a single file format
• Implementation of new modules for Transaction Monitoring
• Deployment of automated Customer Risk Rating
• Support validation of the local Compliance Framework to assess alignment with relevant policies, local requirements, internally defined minimum standards, and best practices in the following areas: Customer-Facing Conduct (CFC): including proposition management (PRO), intermediary management, and sales process (SAD), with a focus on customers' sustainability preferences (ESG)
• Data Privacy and Records Management: including data retention validation
• Anti-Bibery and Anti-Corruption (ABC): ensuring robust controls and practices are in place
• Conflicts of Interest and External Engagement (COI/EE): evaluating governance and transparency mechanisms
• Assist in the compliance operations when necessary