Zinnia

Program Manager

• Own and manage Zinnia’s data and AI insights program, defining the roadmap, priorities, and execution strategy.
• Work across stakeholders to shape, prioritize, and deliver data products that serve carrier and distribution clients.
• Serve as the “voice of the field,” bringing Life & Annuities sales and distribution experience to guide product decisions and translate client needs into actionable data requirements.
• Anticipate and articulate how carriers, distributors, and advisors will use data in daily workflows — from quoting and sales to policy management and servicing.
• Partner with Product, Data Science, Data Engineering, and AI/Analytics teams to ensure data products are accurate, actionable, and aligned with business needs.
• Shape dashboards, reports, and analytics products that help clients grow sales, reduce inefficiencies, and better serve policyholders.
• Champion adoption of new data-driven tools with internal stakeholders and clients, providing understanding, training, and usage support.
• Bridge sales/distribution leaders and technical teams to ensure business-led but technically feasible solutions.
• Monitor industry trends, competitive practices, and client pain points to inform product development and identify early adopters.

Program Manager – Data & AI Insights

Data Analyst

• Independently own and drive key analytics initiatives in Human Resources, identifying insights that drive talent strategy, compensation, and retention decisions
• Move beyond basic dashboards; leverage inferential modeling, causal analysis, and experimental design to generate actionable insights; utilize AI as a force multiplier
• Partner with data engineering to integrate systems and drive workflow automation across the HR platform
• Develop frameworks to measure Retention, Employee Engagement, Revenue Per Employee, and other key HR metrics
• Translate complex data insights into clear, actionable recommendations using visual storytelling techniques in Power BI and other visualization tools
• Work closely with stakeholders across HR, Data Engineering, and Product to align analytics initiatives with business needs
• Mentor junior analysts and promote data analysis best practices
• Ensure HR data integrity, privacy, and compliance with global regulatory requirements (GDPR, etc.)

Senior Data Analyst - HR Analytics

Full-stack Engineer

• Design and implement authentication, authorization, and API security policies, procedures, and guidelines.
• Develop enterprise API solutions with a focus on user identity, access management, and data protection using an industry-leading API platform (Kong).
• Integrate the enterprise CIAM (Customer Identity and Access Management) solution across all internal and external APIs to enhance user security and access control.
• Collaborate with the CIAM team to extend its capabilities for stronger data security, client authentication, and secure onboarding experiences.
• Help in evangelizing in enterprise standards on securing data and services laid out by Zinnia.

Senior Software Engineer I, CIAM

• Execute on product’s vision for a modern, frictionless, scalable, API first and persona-driven customer identity and access management system.
• Partner with fellow engineers to create a reusable, predictable, and discoverable design and development framework allowing rapid, consistent, and maintainable customer authentication and authorization solutions.
• Design and implement API policies, procedures, and guidelines.
• Develop enterprise API solutions using an industry leading API platform (Kong).
• Help junior developers to make sure that the enterprise API solutions are implemented correctly and in a timely manner.
• Integrate the enterprise CIAM solution for all internal and external APIs.
• Collaborate with CIAM team to extend its capability to serve our clients.

Senior Software Engineer I, API

Artificial Intelligence

• Build and scale a multidisciplinary AI team (AI engineers, data scientists, applied researchers) and own the Zinnia AI vision
• Mentor team members in growing their career and skill set and enabling others to build with AI
• Drive AI strategy: Independently own and drive key AI initiatives across the business, proactively identifying areas for efficiency improvements and automation as well as product opportunities
• Advanced analytics & measurement: Move beyond basic dashboards and leverage inferential modeling, causal analysis, and experimental design to generate actionable insights
• Experimentation & testing: Design and implement A/B tests to measure the impact of AI deployments, optimizing key processes such as processing, fraud detection, customer interactions, and compliance
• Provide hands-on guidance of Gen AI based frameworks and architecture from simple knowledge retrieval to fully agentic systems
• Cross-functional collaboration: Work closely with stakeholders across Operations, Data Engineering, and Product to align AI initiatives with business needs
• Scalability & automation: Ship full end to end systems to production that can work standalone or part of our larger product platform builds
• Thought leadership & best practices: Drive AI best practices and keep up with advancements in the AI space. Work to drive a Federated AI strategy across Zinnia
• Lead the build vs buy strategy for AI to help us maximize partners where appropriate and building IP to drive a competitive advantage
• Communicate AI systems in plain language and work with teams on change management to maximize adoption

Head of AI

• Build and scale a multidisciplinary AI team (AI engineers, data scientists, applied researchers) and own the Zinnia AI vision.
• Mentor team members in growing their career and skill set and enabling others to build with AI.
• Drive AI strategy: Independently own and drive key AI initiatives across the business, proactively identifying areas for efficiency improvements and automation as well as product opportunities.
• Advanced analytics & measurement: Move beyond basic dashboards and leverage inferential modeling, causal analysis, and experimental design to generate actionable insights.
• Experimentation & testing: Design and implement A/B tests to measure the impact of AI deployments, optimizing key processes such as processing, fraud detection, customer interactions, and compliance.
• Provide hands-on guidance of Gen AI based frameworks and architecture from simple knowledge retrieval to fully agentic systems.
• Cross-functional collaboration: Work closely with stakeholders across Operations, Data Engineering, and Product to align AI initiatives with business needs.
• Scalability & automation: Ship full end to end systems to production that can work standalone or part of our larger product platform builds.
• Thought leadership & best practices: Drive AI best practices and keep up with advancements in the AI space. Work to drive a Federated AI strategy across Zinnia.
• Lead the build vs buy strategy for AI to help us maximize partners where appropriate and building IP to drive a competitive advantage.
• Communicate AI systems in plain language and work with teams on change management to maximize adoption.

Solutions Engineer

• Support sales executives and strategic account managers in revenue generating pursuits
• Act as a trusted advisor by aligning business outcomes with Zinnia solutions, ensuring both immediate and long-term value
• Work cross-functionally with Product, Engineering, and Customer Success teams to influence solution design and ensure seamless delivery
• Support RFP/RFI responses with solution-oriented insights and technical expertise
• Build and maintain strong relationships with stakeholders at all levels, fostering trust and credibility
• Continuously develop knowledge of Zinnia’s offerings, industry trends, and competitors to provide consultative guidance
• Gather feedback from clients and prospects to help shape Zinnia’s product roadmap and go-to-market strategy
• Assist in building a best practice SC program
• Represent Zinnia sales organization at industry events

Senior Solutions Consultant

Designer

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth.
WHO YOU ARE: As a Principal/Staff UX/UI Designer, you’ll be at the forefront of crafting seamless, impactful experiences for users navigating the often-opaque world of insurance and finance.
WHAT YOU’LL DO: Drive Design Strategy - Shape and scale the design vision across product lines.
Lead Design Execution - Lead design initiatives from discovery to delivery—wireframes, prototypes, UI components, and high-fidelity visuals for web and mobile platforms.
Systemize & Scale - Build and maintain design systems that promote accessibility, consistency, and scalability across products.
Mentor & Influence - Mentor mid-to-senior designers while influencing cross-functional partners through clear communication and design rationale.
Customer-Centered Innovation - Use research, behavioral data, and experimentation to inform design choices.
Cross-functional Partnership - Collaborate with product managers, engineers, actuaries, legal teams, and marketers to ship delightful and compliant experiences.

Principal Designer

• Zinnia is the leading technology platform for accelerating life and annuities growth, providing enterprise solutions and data insights for insurance
• Drive Design Strategy - Shape and scale the design vision across product lines by identifying user pain points and business opportunities unique to Insurtech and Fintech
• Lead Design Execution - Lead design initiatives from discovery to delivery—wireframes, prototypes, UI components, and high-fidelity visuals for web and mobile platforms
• Systemize & Scale - Build and maintain design systems that promote accessibility, consistency, and scalability across products
• Mentor & Influence - Mentor mid-to-senior designers while influencing cross-functional partners through clear communication and design rationale
• Customer-Centered Innovation - Use research, behavioral data, and experimentation to inform design choices that demystify complex insurance or financial workflows
• Cross-functional Partnership - Collaborate with product managers, engineers, actuaries, legal teams, and marketers to ship delightful and compliant experiences

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products.
WHO YOU ARE: As a Principal/Staff UX/UI Designer, you’ll be at the forefront of crafting seamless, impactful experiences for users navigating the often-opaque world of insurance and finance. You’ll collaborate closely with product, engineering, compliance, and data science to champion user needs, define design systems, and shape the future of our platforms.
WHAT YOU’LL DO: Drive Design Strategy - Shape and scale the design vision across product lines by identifying user pain points and business opportunities unique to Insurtech and Fintech.
Lead Design Execution - Lead design initiatives from discovery to delivery—wireframes, prototypes, UI components, and high-fidelity visuals for web and mobile platforms.
Systemize & Scale - Build and maintain design systems that promote accessibility, consistency, and scalability across products.
Mentor & Influence - Mentor mid-to-senior designers while influencing cross-functional partners through clear communication and design rationale.
Customer-Centered Innovation - Use research, behavioral data, and experimentation to inform design choices that demystify complex insurance or financial workflows.
Cross-functional Partnership - Collaborate with product managers, engineers, actuaries, legal teams, and marketers to ship delightful and compliant experiences.

Product Manager

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products.
WHO YOU ARE: The Senior Product Manager, manages research and development activities relating to the design and development of software or hardware products and qualification or re-qualification of new and existing products. The Product Manager uses their proven ability to strategize the full lifecycle of a product - from conception through release. This individual will confidently lead cross-functional teams to ensure sound business solutions are formed and implemented with quality. The individual will work with Zinnia’s Product Organization to ensure alignment with organization’s strategy and vision.
WHAT YOU’LL DO: Drive or contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
Completing research and providing analysis as needed to support Management in decision making
Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization
Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
Facilitating business needs and priority identification
Assist in Developing and executing proposed business and technical solutions
Assist in the research and investigation of escalated production issues and engage teams for resolution
Track incidents through completion while providing regular updates to both internal and external customers
Document business impact, research and resolution steps and long-term preventative measures via incident reports
Provide regular severity updates to Senior leadership

Senior Product Manager

Sales

• Build and maintain relationships with senior executives in the life insurance industry, such as CEOs, Chief Distribution Officers, Chief Strategy Officers, Chief Information Officers, and Chief Financial Officers
• Own your sales territory, identify prospects and convert those targets to new clients in order to maintain a healthy pipeline
• Work in concert with sales operations, solution consulting, marketing, and other stakeholders across the company to drive and advance the generation of revenue to exceed Company targets
• Be willing to travel 50% of the time to meet with prospects, clients, and attend industry events

Sales Director

• Build and maintain relationships with senior executives in the life insurance industry, such as CEO’s, Chief Distribution Officers, Chief Strategy Officers, Chief Information Officers, and Chief Financial Officers
• Own your sales territory, identify prospects and convert those targets to new clients in order to maintain a healthy pipeline
• Work in concert with sales operations, solution consulting, marketing, and other stakeholders across the company to drive and advance the generation of revenue to exceed Company targets
• Be willing to travel 50% of the time to meet with prospects, clients, and attend industry events

Account Manager

• GTM plan and lead QBRs for partners across ecosystem, system integrations, and industry
• Work collaboratively with product and marketing to ensure partner success and awareness
• Expand awareness, pipeline and growth by effectively prioritizing and leading partners to align to impactful opportunities
• Identify and prioritize partnership opportunities with major impact potential
• Drive end-to-end partnership lifecycle from sourcing to closing to implementation
• Create compelling business cases and secure executive buy-in for strategic initiatives
• Establish processes and frameworks for evaluating partnership opportunities
• Collaborate cross-functionally with Product, Sales, Marketing, Legal, and Finance teams

Director, Partnerships

Client Services Representative

• Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
• The Client Support Lead will provide support and advice to the Client Operations Analyst, Service Managers and Operational Leads on systems issues in both production support and development of new processes/support.
• CTL’s will report escalated Operational and Production incident items directly to the External client; and provide assistance to our Internal teams in the mitigation and resolution of issues.
• Client Support Leads are liaisons between Information Technology, Finance, Operations, Legal, Compliance and External clients on production incidents and are responsible for facilitating the flow of information between departments.
• WHAT YOU’LL DO: Take ownership of clients’ issues and coordinate with internal stakeholders for timely resolutions. Take lead in mentoring teammates to ensure constant improvement. Develop best practices, standards, and policies for the team. Completing research and providing analysis as needed to support Management in decision making. Drive resolution of production issues. Assist in the research and investigation of escalated production issues and engage teams for resolution. Assist in identifying, developing and executing continuous improvement opportunities. Facilitating business needs and priority identification. Track incidents through completion while providing regular updates to both internal and external customers. Document business impact, research and resolution steps and long-term preventative measures via incident reports. Provide regular severity updates to Senior leadership, Others. Flexibility in work schedule including regular participation in an On-Call rotation. Role may require evening and/or weekend hours as needed to manage incidents/workload.

Client Support Lead

• Drive or contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Completing research and providing analysis as needed to support Management in decision making
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization
• Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
• Facilitating business needs and priority identification
• Assist in Developing and executing proposed business and technical solutions
• Assist in the research and investigation of escalated production issues and engage teams for resolution
• Track incidents through completion while providing regular updates to both internal and external customers
• Document business impact, research and resolution steps and long-term preventative measures via incident reports
• Provide regular severity updates to Senior leadership

• WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures.
• WHO YOU ARE: As a Solutions Architect (Pre-Sales) at Zinnia, you will design and structure solutions for prospective and existing Insurance Platform clients. In this highly impactful role, you'll own the Solution Architecture from day one, shaping & building the function from the ground up. You’ll partner with Sales, Strategic Account Management, and Product teams to architect winning proposals that align with client needs, Zinnia’s product capabilities, and delivery best practices. Your work will be instrumental in shaping strategic deals that drive growth and create long-term client success.
• WHAT YOU'LL DO: Lead the solution design process for new client opportunities, product expansions, and strategic renewals. Engage with clients and internal stakeholders to understand business requirements and translate them into solution blueprints. Facilitate detailed product demonstrations and guide clients through functional and technical solution discussions. Scope required configurations, integrations, services, and delivery plans to support each opportunity. Collaborate with Sales Operations and Pricing teams to develop pricing proposals, estimate delivery timelines, and structure commercial terms. Prepare tailored sales materials, leveraging product documentation and release notes. Identify and mitigate risks in solution design, ensuring executable and scalable delivery models. Work closely with Client Success and Implementation teams to transition finalized solutions into deployment phases. Support strategic account pursuits, multi-tower RFPs, and complex enterprise sales cycles.

Solutions Architect (Pre-Sales)

• WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.\n• WHAT YOU’LL DO: Own the product definition and roadmap for a product/capability\n• Conceptualize and contribute into the Product Strategy Document with input from Sales/Marketing/Engineering\n• Oversees and drives the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch\n• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective\n• Approves product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases\n• Define Product Features and own the business and technical requirements (including non- functional)\n• Lead a team of junior product managers, architects, UX/UI SMEs\n• Support Sales team in pre-sales initiatives to help close the sales\n• Support Marketing team in content creation and market positioning\n• Collaborate with the customer success team to deliver a customer specific solution, including customer specific features, prioritizing roadmap and incorporating learnings from ongoing support\n• BONUS POINTS: Experience in Life & Annuity Industry is preferred, not mandatory\n• WHAT’S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid in certain Company locations. The salary range for this position is $125,000-$155,000. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location. The range may vary above or below the stated amounts. Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.\n• Notice for California residents: Information about how we collect and use your personal information can be found here.