Zendesk

Solutions Engineer

• Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value
• Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite
• Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards
• Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation
• Collaborate & influence: Work cross-functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go-to-market strategy
• Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement
• Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities
• Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader

Senior Solutions Consultant

Security Engineer

• Work in a team-orientated, fast-paced, global, and flexible environment
• Perform penetration testing across our entire product and infrastructure
• Perform SaaS-based red team exercises with specific goal oriented objectives
• Continuously evolve your skills toward AI evaluation and knowledge based on emerging tactics, techniques and procedures related to AI agent vulnerabilities
• Collaborate with our AI Security, threat intelligence, threat monitoring and threat engineering teams to understand our threats, provide practical validations of threats and ensure our protections and incident response are continuously refined
• Provide actionable insights for our Product Development team regarding vulnerabilities

Staff Offensive Security Engineer

Sales Operations Manager

• Act as the operational right hand to the RVPs, collaborating on forecasting, performance analysis, GTM planning, pipeline management, and regional execution
• Be ready to step in as a proxy for the Regional Sales Leader, representing the region in cross-functional discussions and global forums when needed
• Own core sales processes end to end — from sales forecasting and territory planning to demand generation, performance reporting, and quarterly business reviews
• Drive operational rigor by designing and improving scalable, effective workflows across the ANZ Sales organization
• Deliver actionable insights by interpreting data across Salesforce, BI tools, and other sources — guiding decisions on growth, performance, and coverage
• Champion data quality and act as the local SME for our sales tech stack enabling precision in pipeline, forecasting, and planning
• Collaborate globally with peers in GTM Ops, Enablement, and RevOps to influence process, tooling, and KPI standards
• Contribute to global initiatives where appropriate, ensuring the voice of ANZ is represented in broader field operations strategy

Sales Operations Lead – APAC

Manager

• Serve as the lead point of contact for major clients
• Oversee the delivery of complex projects from inception to completion
• Actively contribute to the refinement of project delivery methodologies
• Mentor and support junior engagement managers
• Identify potential risks and bottlenecks in project execution
• Provide strategic oversight and guidance on projects
• Assist in the development and refinement of proposals
• Maintain a deep understanding of industry trends

Senior Engagement Manager

Account Executive

• Drive top-line revenue growth by acquiring new customers and developing innovative strategies for account expansion.
• Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk’s Enterprise BoB in the assigned territory.
• Create and maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.
• Initiate and lead complex, multi-threaded enterprise sales cycles, managing stakeholder engagement across business, IT, operations, procurement, and executive leadership.
• Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with key stakeholders, champions and sponsors.
• Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
• Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives.
• Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.
• Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.
• Travel regularly to meet with customers and prospects in person; the ability and willingness to travel for onsite meetings and relationship-building is essential for success in this role.

Enterprise Account Executive – CEE

• Establish and nurture strong relationships with internal and external teams
• Prioritize business and technical requirements of clients for maximum value
• Conduct in-depth technical assessments focusing on configuration and system architecture
• Provide expert consultation and product demonstrations showcasing Zendesk capabilities
• Perform internal reviews with account teams and customers post-engagement
• Coordinate use of Zendesk resources for effective implementation and client support
• Partner with account teams and management to drive continuous improvement

Senior CX Acceleration Manager

Artificial Intelligence

• Contribute to the design and development of robust, stateful, and scalable AI agents using Python and modern agentic frameworks (e.g., LangChain, LlamaIndex)
• Support the evaluation and selection of appropriate foundation models and services from third-party providers (e.g., OpenAI, Anthropic, Google)
• Collaborate closely with your immediate team, including product managers and software engineers
• Troubleshoot and debug AI systems to ensure optimal performance and reliability in production environments for assigned components
• Document development processes, code, and findings to ensure knowledge sharing and maintainability within the team

AI Agents Engineer

Customer Success Manager

• Take full ownership of customer relationships, proactively managing their success throughout the entire lifecycle—from onboarding and outcome realization to renewal.
• Deliver outcome-driven engagement across each stage of the customer journey by leveraging customer experience (CX) management best practices.
• Champion product adoption and value realization, acting as an evangelist for Zendesk’s AI and automation capabilities.
• Identify commercial opportunities within your accounts by maintaining commercial acumen—spotting whitespace for expansion, leading renewals based on demonstrated business impact, and driving revenue growth through strategic engagement.
• Build strategic partnerships with customers by operating as a trusted advisor.

Pricing Analyst

• Develop and optimize long term pricing and packaging strategies for Zendesk
• Make informed data-driven recommendations using structured problem solving frameworks
• Proactively identify opportunities to enhance our existing portfolio
• Identify new pricing models
• Clearly communicate pricing concepts, influence, and gain alignment on recommendations to senior leadership
• Assist Product Operations in prioritizing launches and creating SKUs

Pricing Strategy Principal

Backend Engineer

• Lead a global team of Technical Architects (TAs) responsible for designing and delivering customized solutions for Zendesk’s most strategic customers.
• Manage a global team of Technical Architects, providing regular coaching, performance feedback, and career development.
• Mentor the team on best practices for AWS environment deployment, contact center logic, and coding standards in Python and Node.js.
• Collaborate with leadership to assign TAs to projects based on expertise and bandwidth, ensuring the team can manage multiple concurrent engagements.
• Oversee the end-to-end technical delivery of implementation projects, ensuring global consistency in how solutions are documented and executed.
• Review and approve Technical Design Documents (TDD) and Custom App Specifications produced by the team to ensure they meet Zendesk’s high standards for scalability and efficiency.
• Serve as the final point of escalation for complex design decisions involving Amazon Connect, Lex, Lambda, DynamoDB, and other AWS services.
• Work closely with Engagement Managers, Services Consultants, and Solution Architects to serve as the lead technical voice within the Professional Services organization.
• Identify product limitations discovered during implementations and collaborate with the Product and Engineering teams to recommend enhancements based on global market demands.
• Assist the sales organization by reviewing technical solutions and estimates for prospective customers to ensure they are viable and accurately scoped.
• Identify opportunities to automate deployments and improve solution efficiency across the TA organization.
• Lead global training sessions and handovers to ensure technical product expertise is maintained across the entire Zendesk product suite.
• Articulate complex technical strategies and roadmaps to diverse audiences, including executive-level decision-makers.

Manager, Technical Architecture

• Develop and execute strategic sales plans to achieve or exceed quota within assigned enterprise territories
• Identify and engage with senior executives and key decision-makers to understand their business objectives and challenges
• Present, negotiate, and close complex deals that deliver customer value and Zendesk revenue objectives
• Collaborate cross-functionally with Customer Success, Solutions Engineering, Marketing, and Product teams to drive customer satisfaction and expansion
• Maintain a robust AI sales pipeline and provide accurate forecasts to management
• Stay informed on industry trends, competitive landscape, and Zendesk product offerings to position Zendesk as the preferred customer experience solution
• Represent Zendesk at industry events, conferences, and client meetings to build brand awareness and relationships

Enterprise Account Executive – Financial Services

• Directly drive top-line revenue growth by acquiring new customers and developing strategies to penetrate top tier accounts.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.
• Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
• Create quarterly territory plans, developing strategies and actionable tactics to increase our market share.
• Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.
• Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.
• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
• Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.
• Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
• Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.
• Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.

Commercial Account Executive

Full-stack Engineer

• Build, ship, and maintain full-stack product features that support teaching and learning at scale, from backend services to polished user interfaces.
• Apply your experience with LLMs and AI tools to enhance existing functionality and introduce new capabilities when appropriate
• Collaborate with product, design, and curriculum to translate learner needs and research-backed pedagogy into reliable, intuitive software.
• Optimize systems for performance, scalability, observability, and cost, including where AI/LLMs are involved.
• Contribute to engineering practices, code quality, technical design, and team culture.
• Evaluate emerging technologies (AI and otherwise) and help assess when and how to incorporate them responsibly.

Full Stack Software Engineer, AI/LLM

Product Specialist

• Take full ownership of sales quotas and proactively work towards meeting and exceeding targets.
• Collaborate closely with the core sales team to develop and execute strategic plans.
• Build and nurture strong relationships with customers, understanding their business challenges.
• Act as a subject matter expert for AI solutions, empowering the sales team.
• Provide expert guidance on customer's usage requirements and forecasted automation rates.

Sales Product Specialist

Account Manager

• Take ownership of Zendesk’s AI partner strategy, aligning with product and engineering leaders.
• Build and manage technical and commercial relationships with leading AI platforms.
• Drive structured engagement models with the AI technology partner ecosystem.
• Educate Zendesk leaders and executives on the evolving AI landscape.
• Work with tech partners on AI product integration strategy and promotion.