Staff Software Engineer – AI Copilot

Zendesk

Technical leader driving the architecture and delivery of conversational AI backend at Zendesk. Collaborating closely with ML Scientists and setting engineering standards for the team.

Posted 5/4/2026full-timeRemote • 🇵🇹 PortugalLeadWebsite

Tech Stack

Tools & technologies

AWSCloudDistributed SystemsDockerGoKubernetesPythonRuby

About the role

Key responsibilities & impact

Drive the technical vision and architecture for the Admin Copilot Conversational backend
Own end-to-end delivery of complex, cross-cutting features
Be a hands-on technical leader: set engineering standards
Collaborate closely with ML Scientists, Product Management, and Design
Influence technical direction beyond your team
Design and improve evaluation frameworks, guardrails, and safety mechanisms
Mentor and grow engineers on the team

Requirements

What you’ll need

8+ years of experience in software engineering
Strong experience designing and building distributed systems at scale
Experience with LLM integration in production systems
Fluent in at least one backend language (Ruby, Python, Go, or similar)
Deep understanding of cloud infrastructure (AWS), containerised deployments (Docker, Kubernetes), and CI/CD practices
Ability to operate effectively with ambiguity
Strong collaboration and communication skills

Benefits

Comp & perks

Health insurance
Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software engineeringdistributed systemsLLM integrationbackend programmingRubyPythonGocloud infrastructureDockerKubernetes

Soft Skills

technical leadershipcollaborationcommunicationmentoringinfluencingoperating with ambiguity