Senior Manager, Sales Operations

Zendesk

Senior Sales Operations Manager at Zendesk collaborating with Sales Development to shape and execute operating strategies. Partnering globally to drive pipeline and growth through analytical insights and operational efficiencies.

Posted 5/7/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Act as a global business partner to the VP of Sales Development, helping shape priorities, drive decision-making, and execute the operating plan.
Partner with regional xDR analysts and sales development leaders to support all tiers of xDR management globally, ensuring consistency in performance management, reporting, and operational execution.
Lead and support global planning processes including headcount, capacity, coverage design, funnel analysis, and quota alignment for Sales Development.
Own and evolve reporting and operational insights to provide visibility into activity, pipeline generation, conversion trends, and funnel velocity.
Help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision support.
Coordinate cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to ensure strategic initiatives are implemented effectively.
Drive improvements in operational cadence, process quality, and data consistency across regions to support business performance.
Provide clear recommendations to leadership based on analysis, business context, and operational insight.

Requirements

What you’ll need

5–7 years of experience in Sales Operations, Sales Development Operations, GTM Strategy, Business Partnering, or a similar role in a SaaS environment.
Proven ability to operate as a trusted business partner to senior sales leadership in a global or multi-regional organisation.
Strong understanding of SDR/BDR or xDR operations, top-of-funnel metrics, and pipeline generation.
Experience supporting planning, reporting, and operational execution in a matrixed global business.
Hands-on experience using AI tools, workflow automation, and Large Language Models in a business operations context.
Familiarity with Claude Code and OpenAI Codex, and the ability to apply them practically to operational and analytical workflows.
Excellent communication and influencing skills, with the ability to work effectively across senior stakeholders, regions, and functions.
Comfortable balancing strategic thinking with hands-on execution.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales OperationsSales Development OperationsGTM StrategyBusiness PartneringSDR operationsBDR operationstop-of-funnel metricspipeline generationplanningreporting

Soft Skills

communicationinfluencingstrategic thinkinghands-on executioncross-functional collaborationdecision-makinganalytical skillsrecommendation deliveryoperational insightperformance management