Sales Operations Analyst

Zendesk

Sales Operations Analyst at Zendesk driving efficiency of sales development through strategic analytics and AI integration. Collaborating with APAC Sales Development Leadership to optimize performance metrics.

Posted 5/7/2026full-timeMelbourne • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Create and manage comprehensive dashboards and reports for SDR/BDR teams.
Influence the design and scaling of AI-powered automation platforms integrated with our GTM stack (Salesforce, Groove, Outreach).
Work closely with Revenue Operations and Marketing to ensure data accuracy, smart targeting, and seamless workflows for peak SDR/BDR performance.
Identify best-in-class activities at the sub-regional level and advocate for their global adoption.
Resolve data issues within the initial funnel stages (Lead/Contact/Account) and intelligence platforms (ZoomInfo, Lusha) to maximize efficiency.
Provide system and process support for SDRs and management, resolving ticket escalations in Zendesk.

Requirements

What you’ll need

2 to 4 years of experience in Sales Operations, Sales Development Operations, Sales Reporting or Business Analysis.
Daily working experience with Salesforce and data visualization tools (Tableau, Looker, or Snowflake).
Experience with Sales Engagement Platforms (e.g., Outreach, Groove) and Lead Routing tools (e.g., LeanData).
Proficiency in Google App Suite (Sheets, Slides) with intermediate to advanced spreadsheet skills.
Direct experience integrating AI tools or predictive analytics into GTM workflows.
Advanced SQL skills for deep-dive data interrogation.
Prior experience supporting the APAC market within a Software-as-a-Service (SaaS) or subscription-based business environment.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data visualizationSQLAI integrationpredictive analyticsSales OperationsSales ReportingBusiness Analysisspreadsheet skillsLead RoutingSales Engagement Platforms

Soft Skills

influencingadvocacyproblem-solvingcollaborationdata accuracyworkflow managementcommunicationsupportescalation resolutiontargeting