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Zendesk

QA Engineer, Localization

Zendesk

QA Engineer ensuring high-quality user experience across diverse markets for Zendesk’s products. Designing and executing test plans for AI features and optimizing vendor quality operations.

Posted 5/12/2026full-timeLisbon • 🇵🇹 PortugalJuniorWebsite

Tech Stack

Tools & technologies
JavaScriptPython

About the role

Key responsibilities & impact
  • Drive global quality by acting as the final gatekeeper for product user experience in diverse markets.
  • Champion AI-powered quality by implementing and running next-generation AI quality frameworks.
  • Test AI features end-to-end by designing and executing test plans for AI-driven features.
  • Optimize vendor quality operations by acting as the technical point of contact for external QA agencies.
  • Collaborate with senior engineers to develop and maintain internal testing tools.

Requirements

What you’ll need
  • 1–2 years of experience in software testing, quality assurance, or a technically-inclined localisation role.
  • Hands-on experience testing AI features or LLM-powered products, including evaluating model output for accuracy, tone, and locale-specific quality.
  • Proven ability to identify, document, and track software bugs through a structured QA process.
  • Foundational knowledge of at least one scripting language (e.g., Python, JavaScript) or web technologies.

Benefits

Comp & perks
  • Flexible working arrangements
  • Professional development opportunities
  • Work-life balance
  • Inclusive and diverse workplace initiatives

ATS Keywords

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Hard Skills & Tools
software testingquality assuranceAI features testingLLM-powered productsscripting languagesPythonJavaScripttest plans designbug trackingQA process
Soft Skills
collaborationcommunicationproblem-solvingattention to detailcritical thinking