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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Partner with Finance, Sales, Product and Engineering to gather and document business requirements related to billing, invoicing, revenue recognition and subscription lifecycle.
- Translate business requirements into clear functional specifications, user stories, process flows, and acceptance criteria.
- Support configuration and day-to-day operations of billing and revenue systems (Zuora) and related integrations (Salesforce CPQ/CRM, ERP systems), either directly or alongside engineering/configuration teams.
- Perform data reconciliation and root-cause analysis for billing, invoicing, and revenue discrepancies; prepare clear findings and remediation steps.
- Assist with designing and validating subscription and consumption billing models (metered/usage billing, ramps, discounts, add-ons).
- Support testing efforts: develop test plans, run system/integration tests, coordinate UAT with business stakeholders, and document results.
- Maintain process documentation, runbooks, training materials, and FAQs for revenue and billing processes.
- Triage operational incidents, prioritize fixes with stakeholders, and monitor recurring issues to propose process or system improvements.
- Produce routine and ad-hoc reports/metrics for Finance and Revenue Operations (e.g., billing accuracy, failed invoices, revenue deferrals).
Requirements
What you’ll need- 3–5 years of experience in business analysis, revenue operations, billing operations, finance systems, or a related role supporting SaaS revenue processes.
- Practical familiarity with subscription billing concepts (subscriptions, amendments, renewals, proration, usage-based billing).
- Solid data skills: Excel (pivot tables, lookups), and ability to analyze transaction datasets.
- Strong written and verbal communication.
- Experience producing requirements, process maps (Lucidchart/Visio), user stories, and acceptance criteria.
- Experience with Jira/Confluence (or similar) and Agile workflows.
- Exposure to revenue recognition tooling (e.g., RevPro) or working experience with Finance/Accounting teams on ASC 606.
- Familiarity integrating billing and revenue systems with Salesforce CPQ/CRM and an ERP (e.g., NetSuite).
Benefits
Comp & perks- flexible working arrangements
- professional development opportunities
- hybrid work model with onsite experience
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisrevenue operationsbilling operationsfinance systemssubscription billingdata analysisExcelprocess mappingAgile workflowsrevenue recognition
Soft Skills
communicationproblem-solvingcollaborationdocumentationprioritizationanalytical thinkingattention to detailtrainingstakeholder managementincident management