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Tech Stack
Tools & technologiesCypressGoJavaScriptJenkinsPythonRubySeleniumTypeScript
About the role
Key responsibilities & impact- Build and evolve AI-powered capabilities that improve testing productivity and software quality across Zendesk.
- Own and evolve the core testing services, tools, and frameworks that engineers rely on to ship with confidence.
- Create automation and infrastructure that makes the testing ecosystem fast, reliable, and developer-friendly, continuously reducing friction in the delivery pipeline.
- Partner closely with product and platform engineers to understand pain points, prioritize the highest-impact improvements, and drive adoption through great ergonomics.
- Be the go-to engineer for testing productivity: respond to requests, troubleshoot issues, and turn feedback into scalable improvements.
- Lead design and delivery of testing productivity initiatives, and mentor engineers by raising the bar on reliability and maintainability across the platform.
- Share knowledge through clear documentation, examples, and enablement to help teams ramp up quickly and use the tooling effectively.
Requirements
What you’ll need- Strong software engineering fundamentals (APIs, debugging, code quality, performance-minded development)
- Experience building, maintaining, or operating test platforms and tooling (services, frameworks, CI/CD integrations) that enable QA and engineering teams
- Familiarity with end-to-end testing ecosystems and common tools (e.g., Playwright, Cypress, Selenium, or similar)—focused on enablement rather than authoring tests
- Proven ability to improve reliability and developer experience in testing workflows (reducing flakiness, improving stability, speeding up feedback loops)
- Proficiency in one or more languages used for internal tooling (e.g., Ruby, Go, TypeScript/JavaScript, Python)
- Solid understanding of CI/CD pipelines and how test stages run at scale in build systems (e.g., GitHub Actions, Jenkins, or similar)
- Strong troubleshooting skills across systems and environments (pipelines, dependencies, infrastructure, test environments) with a systematic approach
- A strong “internal customer” mindset: comfortable handling requests from QA and engineers, prioritizing effectively, and communicating clearly
- Strong collaboration skills across teams and time zones; able to drive adoption and influence without direct authority
Benefits
Comp & perks- Flexible working hours
- Professional development opportunities
ATS Keywords
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Hard Skills & Tools
APIsdebuggingcode qualityperformance-minded developmenttest platformsCI/CD integrationsend-to-end testingRubyGoTypeScript
Soft Skills
troubleshootinginternal customer mindsetcollaborationcommunicationmentoringdocumentationprioritizationinfluenceproblem-solvingleadership