Yum! Center for Global Franchise Excellence

Manager

• Lead the translation of global channel strategy into clear, scalable frameworks adopted across markets
• Co-own the strategic direction of aggregator/marketplace channels within the broader ecosystem
• Lead development of enterprise channel economics frameworks, including:
• Lead development of long-term owned channel strategy across app, web, and restaurant
• Own the development of global, enterprise-level playbooks that drive consistency and performance
• Partner closely with senior leaders across:
• Lead ambiguous, high-priority initiatives with enterprise-wide impact by:
• Enterprise channel strategy frameworks and long-range direction
• Marketplace (3P) strategy and evolution
• Channel economics and strategic trade-offs
• Development of scalable global playbooks
• Strategic influence across omnichannel ecosystem
• Key market partnership to scale strategy, tools & impact

Senior Manager, Channel Strategy

Director

• Define the Global Channel Strategy & Roles
• Establish the role of each channel across the ecosystem (e.g., owned, marketplace, physical)
• Define channel roles, trade-offs, and economics across the guest journey
• Ensure channels operate as a connected system, not independent silos
• Clarify how channels contribute to acquisition, conversion, and service
• Design the Connected Guest Journey
• Define how guests move across channels from discovery → purchase → fulfillment
• Establish experience principles that guide:
• channel interaction
• handoffs between channels
• continuity and ease of experience
• Ensure the system is optimized for conversion, AOV, and overall experience
• Establish Global Standards + Local Flexibility
• Define what must be globally consistent:
• channel roles and interaction
• experience principles
• measurement approach
• Define where markets adapt based on local context:
• channel mix
• commercial execution
• competitive dynamics
• Develop clear playbooks and guardrails to enable effective market execution
• Lead Channel Measurement & Performance Framework
• Define how performance is measured across channels, including:
• conversion
• AOV
• channel mix
• contribution / profitability
• Ensure decisions are grounded in total system performance, not isolated channel metrics
• Partner with Finance and Analytics to align on incrementality and ROI frameworks
• Translate Strategy into Actionable Frameworks
• Partner with global and market teams to translate strategy into:
• channel playbooks
• merchandising and conversion frameworks
• experience best practices
• Ensure outputs are simple, actionable, and scalable across markets
• Cross-Functional Leadership & Alignment
• Act as a connector across Brand, D&T, Operations, and Finance
• Align roadmaps and priorities to ensure coherence across the system
• Enable markets to execute more effectively by providing clarity and structure
• What This Role Owns
• Global channel strategy across the ecosystem
• Channel roles, interaction, and economics
• Connected guest journey and experience principles
• Channel measurement framework (conversion, AOV, mix, contribution)
• Global standards and scalable playbooks

Director, Channel Strategy

• Own end-to-end loyalty offer and promotion activations across Marigold, Yum! Promo Service, and ConnectMe platforms—driving accurate deployments, scalable governance, and cross-functional execution for high-visibility brand moments.
• Serve as enterprise-wide SME for loyalty configuration, promotional mechanics, and platform capabilities—providing expert guidance to cross-functional partners.
• Act as the primary decision-maker for feasibility, timing, risk assessments, and prioritization of loyalty and promotional activations.
• Configure and validate rewards, challenges, and complex offer structures, ensuring accuracy, scalability, and alignment with business objectives.
• Partner with Product, Technology, and Yum teams to influence platform roadmaps, advocate for Taco Bell requirements, and drive enhancements to loyalty and discount service capabilities.
• Act as the lead liaison for major brand moments, guiding configuration, QA planning, cross-team approvals, and timeline management.
• Communicate risks, dependencies, blockers, and platform constraints proactively to ensure upstream clarity and avoid operational delays.
• Support CRM channel execution by aligning offers with push, in-app inbox, SMS, and Tuesday Drops messaging plans.
• Provide thought leadership by evaluating new campaign ideas, promotional mechanics, and operational workflows to improve scale, efficiency, and customer experience.
• Establish, document, and maintain governance, standards, and SOPs for loyalty activation, ensuring consistency, audit readiness, and cross-team visibility.
• Identify opportunities to streamline production workflows, strengthen quality control, and reduce manual effort through process improvements or tooling enhancements.
• Mentor and guide analysts and cross-functional partners, elevating team capability and building shared understanding of loyalty configuration best practices.
• Demonstrate calm, structured leadership during high-pressure or rapid-change moments, driving clarity and confidence across teams.

Associate Manager, Digital

Architect

• Develop test fit layouts for new builds, demonstrating strong knowledge of site planning, civil requirements, building and ADA codes, while clearly communicating site constraints and opportunities to stakeholders
• Create or guide external consultants in developing complex urban test fits and space planning solutions, including multi-story mechanical complexities, and special urban needs
• Support non-traditional development projects (e.g., airports, food courts, inline locations), managing design from initial test fit through permitting
• Lead custom design analysis projects from intake through delivery, partnering with Concept Directors and franchisees to align on priorities and ensure timely execution
• Review construction and prototype drawings to identify opportunities for value engineering, standardization, and flexibility for jurisdictional modifications, and standardization of MEP and structural systems
• Collaborate cross-functionally with internal teams and external partners to execute design intent accurately and efficiently, while managing multiple projects, balancing deadlines and evolving priorities, and applying industry best practices to continuously improve design processes, tools, and outputs

Junior Architectural Designer

• Lead the execution of the U.S. Culture, Opportunity & Belonging (COB) strategy in alignment with Yum!’s global COB vision.
• Act as a trusted advisor to leaders on topics such as employee engagement, leadership effectiveness, retention, and culture evolution.
• Lead Communities of Belonging (COBs) and affinity groups, strengthening connection and belonging across the Irvine Campus and broader U.S. population.
• Serve as a culture ambassador, role-modelling our commitment to belonging in the workplace.
• Work closely with People & Culture and business leaders to support leadership development programs.
• Evaluate the effectiveness of COB programs through data, feedback, and measurable outcomes.
• Stay current on U.S. trends, legal considerations, and best practices related to culture, opportunity, and belonging, and thoughtfully integrate them into strategy and execution.
• Collaborate with Talent, Brand, and People & Culture teams to embed COB principles across the end-to-end employee lifecycle.
• Develop innovative, skills-based solutions that enhance employee experience.
• Drive consistency and excellence in hiring, onboarding, and talent mobility.
• Develop executive-ready presentations, dashboards, and reporting that clearly communicate priorities, progress, and impact.
• Translate COB data into insights that inform leadership decisions, track progress against goals, and continuously improve programs.
• Partner closely with the U.S. People & Culture leaders and global COB counterparts to share best practices and ensure alignment.
• Work with Communications to shape internal and external storytelling related to culture and belonging.
• Build relationships with external partners, vendors, and community organizations that support the U.S. COB agenda.
• Collaborate across functions (Talent, OD, Learning, Communications, PR) to integrate COB principles into how work gets done.

Associate Manager, Culture, Opportunity & Belonging

• Own all development aspects for a portfolio of Franchisees
• Lead regional real estate strategy
• Manage the full development pipeline
• Lead regional Franchisee growth strategy
• Partner with Legal on execution of asset actions
• Work cross-functionally to support TGMs, AOPs, MGPs
• Execute against the Strategy on a Page (SOAP)
• Represent KFC within the Canadian QSR and real estate community

Development Manager

Recruitment

• Partner with leaders and HR Business Partners to understand hiring needs and craft effective recruiting strategies.
• Serve as a trusted partner to leaders, providing consultative guidance on hiring strategies, market insights, and talent decisions.
• Manage the full recruitment cycle from sourcing and screening through offers and onboarding for corporate roles across Yum!’s brands.
• Own and drive the end to end recruitment process with a high level of accuracy and attention to detail, ensuring data integrity, timely follow ups, and strong execution at every stage.
• Act as the primary point of accountability for requisitions, proactively managing timelines, stakeholder expectations, and candidate pipelines to deliver against hiring goals.
• Build diverse pipelines through creative sourcing, networking, and market research.
• Deliver an outstanding candidate experience, ensuring every interaction reflects Yum!’s values.
• Use data and metrics to track progress, share insights, and continuously improve how we hire.
• Ensure recruiting processes are consistently followed, documented, and optimized for efficiency and compliance.
• Operate with a high degree of autonomy while collaborating across geographically distributed teams.
• Lead and contribute to projects that elevate our talent acquisition practices, from employer branding to process innovation.
• Champion equity, inclusion, and belonging by embedding inclusive practices in every hiring process.

Senior Talent Acquisition Partner

Data Analyst

• Lead the annual and quarterly financial forecasts for the international business units (BMU)
• Provide sales & EBITDA analyses and insight to support the growth of the Pizza Hut Global business
• Evaluate BMU financial plans and own the forecast for the Global Functions organization
• Assess and draw conclusions based on periodic results
• Perform strategic analysis on value-added business priorities
• Interpret sales performance to offer greater insights into BMU performance and the pizza category
• Lead the modernization of the FP&A team to promote efficiency and consistency through automation and data integration
• Serve as a key business thought partner to various leaders across the business
• Report into the Director of Financial Planning & Analysis with visibility to the Chief Financial Officer

Associate Manager, FP&A, Data Analytics

People Operations

• As a key member of the Talent and Culture team, the HR Business Partner serves as a trusted advisor to both employees and leaders.
• They provide and execute strategic solutions that support company objectives, provide comprehensive HR support to employees, and foster a positive work environment.
• Stakeholder engagement is pivotal in making this role a success as well as partnering with local HR teams to drive talent and organizational effectiveness within the global markets you support.
• In addition to supporting your client groups, you will own select cross-PCBP coordination efforts, partnering closely with Centers of Excellence (COEs) to ensure strong execution of enterprise processes.

People & Culture Business Partner – 12M FTC

Ecommerce

• Lead the strategy, growth, and execution of KFC Thailand’s e-Commerce growth agenda
• Partner with the marketing leadership team to develop and execute KFC Thailand’s marketing vision
• Collaborate with the head of product to align and execute KFC Thailand’s digital and technology road map
• Build strong cross-functional relationships at all levels and foster and inclusive and team first culture
• Regularly engage with key franchisee stakeholders to bring them on our transformation journey
• Identify and trial AI powered tools that can improve team efficiency and customer digital experience
• Leverage data and insights from all sources to drive ongoing prioritization and improvement across the entire e-commerce program
• Lead performance marketing strategy and media plan to deliver overall marketing plan effectiveness
• Lead CRM strategy and long-term vision for KFC to grow same consumer sales growth, customer loyalty, and maximize “Customer Lifetime Value”
• Coach and develop a high performing team of talented e-commerce and media marketers
• Ensure day to day operational excellence across media, aggregators, Kiosks, app/web, and loyalty

Head of E-Commerce, CRM, Media

Growth Marketing

• Lead the regional strategy to integrate digital and physical channels, ensuring a seamless and high-converting customer journey across Kiosk, App, Web, and Delivery.
• Partner with the Retail & Menu Strategy teams to take product innovations and "orchestrate" their activation across all channels to maximize reach and conversion.
• Define the strategic role and priority for each sales channel to drive overall business performance and digital sales mix.
• Lead the partnership with 3rd party delivery aggregators to maximize growth opportunities and optimize the commercial delivery model.
• Define and track key performance metrics to drive the discipline of consistent channel growth and business targets.
• Leverage data and business analytics to optimize profitability, including average ticket value, gross margin, and channel-specific promotional mechanics.
• Establish performance dashboards and frameworks to provide sharp, executive-level business recommendations that influence regional strategy.
• Lead the commercial roadmap for next-gen digital platforms and restaurant technology to ensure they deliver immediate business ROI.
• Drive the regional loyalty and CRM strategy to increase customer frequency, engagement, and long-term lifetime value.
• Champion a reliable and easy ordering experience across all platforms, identifying opportunities for user experience enhancements and channel optimization.
• Act as the primary subject matter expert and advisor to franchisees on omnichannel marketing opportunities and commercial challenges.
• Lead a culture of best-practice sharing across the region, partnering with global digital teams to import and export proven growth strategies.
• Work closely with Tech, Operations, and Finance teams to ensure the digital ecosystem supports the broader business modernization goals.

Omnichannel Growth Lead

Marketing Operations

• Lead and coordinate cross-functional efforts, driving innovation and LTO initiatives.
• Execute strategic growth plans, identifying process improvements.
• Ensure efficient decision-making within the Marketing department.
• Work closely with Business Leadership Teams and Marketing SLT.

Marketing Operations Manager

Analyst

• The Aggregator Analyst is responsible for the independent ownership and oversight of accounting activities related to partnerships with third-party Aggregators across U.S. brands and select international markets.
• This role plays a critical part in ensuring the accuracy, completeness, and integrity of financial records associated with Franchise Accounts Receivable (AR) and Equity Revenue.
• Serve as a key liaison between internal accounting teams, external Aggregators, and cross-functional stakeholders, supporting financial close activities, reconciliations, and issue resolution.
• Requires strong analytical skills, attention to detail, and the ability to manage complex data sets in a fast-paced environment.

Aggregator Analyst

Operations

• Manage the implementation, atomization, process flows, and training of CMMS system.
• Respond to store-level issues to verify and repair MEP maintenance requests as needed. (25%)
• Work with Operations and Finance departments on process improvement and vendor management functions.
• Manage asset tagging and equipment tracking processes through CMMS system.
• Maintain capital spending templates, support execution including procurement and management of the capital improvements and repair and maintenance plan.
• Manage equipment replacement ordering and minor repairs through the work order approval process.
• Support minor repair and routine maintenance for closed stores, excess properties, and including ownership of the site audit documentation process.
• Supports business continuity by proactively planning for and responding to catastrophic events.
• Perform site visits and maintenance audits for all restaurants.
• Identify opportunities to increase department efficiencies and reduce expenses.
• Act as field support to the Operations team during all phases of projects from inception to warranty inspections (i.e., new builds, remodels, etc.).
• Support contract lifecycle – from identifying the contract selection, participating in the contract negotiations, and owning execution. Partner with Legal to review that standard terms are included in vendor agreements to mitigate business risks.

Facilities Operations Analyst

• Ensure timely and accurate completion of month-end and quarter-end reporting and month-end accruals
• Ensure accurate and timely payments to suppliers.
• Ensure compliance with internal control policies, guidelines, and practices.
• Liaise with internal and external stakeholders (e.g., banks, vendors, departments) as required.
• Validate invoices for tax compliance, Knowledge of VAT/GST Input.
• Handle internal and international intercompany recharges and reconciliations.
• Perform monthly balance sheet reconciliations and schedules for assigned accounts to ensure integrity and validation.
• Responsible for preparing the weekly payment runs for each company for review by the management.
• Provide support in internal and external audits.