Yum! Center for Global Franchise Excellence

Product Designer

• Support and lead UX design for the Kitchen Display System, aligning user needs, operational constraints, and product goals.
• Frame complex, multi-role workflows (line cooks, expo, kitchen managers) into clear, usable experiences.
• Partner with Product to shape requirements, challenge assumptions, and identify gaps or risks early.
• Translate business and operational goals into coherent experience direction without over-indexing on feature-level design.
• Design scalable, high-fidelity design for real-time, workflow-driven systems used in live kitchen environments.
• Own end-to-end design across multiple KDS views and states, including station workflows, error states, and edge cases.
• Create interaction models, patterns, and frameworks that support consistency across the KDS experience.
• Deliver production-ready designs, specs, and prototypes that engineers can implement with confidence.
• Act as the primary design partner for KDS Product and Engineering leads.
• Facilitate design critiques, working sessions, and reviews to align across disciplines.
• Communicate tradeoffs clearly, balancing usability, technical feasibility, and delivery constraints.
• Ensure design intent and quality are preserved through implementation.
• Design for operational environments where speed, legibility, and error recovery are critical.
• Incorporate accessibility and usability best practices appropriate for shared, on-premise systems.
• Anticipate failure modes and “unhappy paths,” ensuring the system remains usable under stress or degraded conditions.

Senior Product Designer

Artificial Intelligence

• Grow enterprise AI Adoption and champion communities that amplify usage across brands, functions, and markets
• Maintain and evolve the AI Academy, ensuring development paths remain current with the rapid pace of AI advancements
• Identify, evaluate, and introduce emerging AI tools and features that materially improve employee productivity
• Support the design and delivery of learning content, playbooks, and enablement sessions that strengthen enterprise AI fluency
• Partner with functional teams to map end-to-end workflows, uncover pain points, and identify opportunities for agent-driven automation
• Translate business needs into structured requirements for Crave AI agent builds, ensuring clarity across engineering, product, and operations teams
• Manage the full lifecycle of automation projects - from scoping and requirements to pilots, rollout, and iteration
• Create artifacts, demos, and storytelling materials that articulate value and progress
• Establish repeatable processes, templates, and best practices to scale workflow discovery and automation across the enterprise
• Build strong relationships across technology, operations, learning, brand teams, and global markets
• Drive alignment and decision-making through strong communication, structured thinking, and problem-solving
• Serve as a trusted partner to teams adopting new AI tools, offering guidance, troubleshooting, and clarity during change
• Help cultivate a culture of experimentation, continuous learning, and AI-first ways of working

Measurement Lead – AI Acceleration, Adoption

Business Analyst

Senior Business Analyst – AI Acceleration, Adoption

Financial Planning and Analysis

• Own the company financial planning process, including annual budgeting, quarterly forecasting, and period close reporting
• Lead financial modeling, scenario planning, and ad-hoc analyses to support strategic decisions
• Oversee deliverables for YUM Planning (e.g. YumCast, Intra-Quarter Forecast, etc.) and partner with Control to confirm accuracy and timeliness of financial results
• Provide support for executive-level financial materials, presentations, board decks, performance insights
• Collaborate cross-functionally with Finance, Development, Strategy, Ops, and others to support initiatives with financial guidance
• Manage capital spending, including bi-annual updates and ensuring new stores are hitting hurdle targets
• Maintain the Long-Range model to ensure that results and decisions are keeping the Brand on track to deliver on its 2030 goals
• Champion continuous improvement, including implementation of planning tools & systems to enhance efficiency

Senior Manager, Financial Planning & Analysis

Product Manager

• Support product discovery within the purchase flow, leveraging data and customer understanding to identify problems to solve and defining new capabilities to add to the product backlog.
• Manage and refine the prioritized backlog and drive cross-functional prioritizations based on strategic business impact and value, balancing immediate customer needs or pain points with long-term opportunities and cross-functional objectives and constraints.
• Deliver measured improvements to revenue and customer satisfaction through strategic objectives, vision creation, and assisting in day-to-day product delivery
• Work closely with solution architects and development teams to understand the technology enablers or constraints for new product ideas; finalize product requirements to include business, customer, and technical goals and constraints.
• Organize and lead team through discovery, ideation and creative problem solving, rapid prototyping, end-to-end solutioning, communication planning, execution, and reporting.
• Engage and manage stakeholders; build cross-functional partnerships to ensure that projects align with evolving technology, journeys, and organizational standards for architecture, security, and portfolio standards/methodologies
• Deliver measured improvements to revenue and customer satisfaction through strategic objectives, vision creation, and assisting in day-to-day product delivery

Senior Product Manager

• Define information architecture, conceptual models, taxonomy, and domain logic for configuration-heavy or multi-role systems.
• Establish system clarity by mapping objects, relationships, behaviors, constraints, and states.
• Create scalable, coherent structures that other designers and engineers can confidently build upon.
• Lead the scoping of design work, breaking large ambiguous problem spaces into actionable, sequenced design efforts.
• Prioritize design focus areas to maximize velocity and unblock engineering.
• Communicate design progress, risks, and decisions to PM and engineering partners, reducing ambiguity across teams.
• Push back when proposed technical approaches degrade experience quality or violate established models.
• Facilitate design–engineering tradeoff discussions grounded in system logic and user impact.
• Ensure engineering understands interaction rules, behaviors, states, edge cases, and object relationships before implementation.
• Provide structure, guidance, and critique to the Workflow/Interaction Designer working within your system models.
• Help convert system logic into flows, prototypes, and task-level interactions.
• Ensure alignment between IA decisions and downstream interaction patterns.
• Produce high-quality IA maps, conceptual diagrams, domain models, and architectural documentation.
• Create task flows, wireframes, and mid-fidelity prototypes when needed to illustrate behaviors, transitions, and interactions.
• Use usability principles to simplify complex conceptual spaces and improve the operator experience.
• Facilitate collaborative working sessions with engineering, PM, data, and operations partners.
• Establish shared mental models and structural clarity across functions.
• Drive decisions in ambiguous areas through clear reasoning, diagrams, and conceptual framing.
• Mentor other designers in IA, systems thinking, workflow modeling, and structured problem-solving.
• Contribute to the evolution of design practices, tools, and rituals across the design org.
• Support the development of reusable patterns and frameworks that contribute to a cohesive design system.

Senior Product Designer – Systems, Information Architecture

Technical Project Manager

• Manage and lead multiple projects, ensuring alignment with organizational priorities and strategic objectives.
• Utilize waterfall and agile methodologies to transform ambiguous deliverables into detailed, actionable project plans.
• Interface remotely with cross-functional teams and stakeholders, maintaining open lines of communication.
• Maintain up-to-date project plans, providing objective insights into project and task health for effective decision-making.
• Present projects and report project status to relevant teams, stakeholders, and leadership, ensuring transparency and alignment.
• Facilitate project communication, ensuring clear and timely updates across all project stakeholders.
• Contribute to the growth and maturity of the D&T PDO Program, offering ideas and feedback for continuous improvement.
• Leverage AI technologies to enhance project delivery, increase productivity, and streamline processes.
• Ensure compliance with established practices and procedures, solving routine problems and escalating complex issues.
• Maintain a high level of accuracy and quality assurance, welcoming work reviews and feedback.

Recruitment

• Lead both the strategy and execution of talent acquisition across Yum! Brands’ U.S. and Americas-based corporate teams
• Build, grow, and inspire a high-performing talent acquisition team
• Shape and drive a modern, brand-agnostic recruitment operating model
• Deliver measurable results while developing a team and culture

Director, Talent Acquisition – Americas

Director

• Lead product management capabilities for all digital customer experience ecosystems including ecommerce, martech, kiosk, delivery, digital signage, and consumer-facing AI spaces
• Partner closely with loyalty, CRM, digital merchandising, restaurant CX, and marketing teams to grow functionality and capabilities that drive top line revenue, increase conversion, enhance the guest experience, and make CX easy for our team members to deliver consistently
• Ideate and design the future of commerce across existing and unestablished channels – from next-generation payment and wallet capabilities to the future of generative and agentic AI and the role of social/conversational commerce
• Champion product teams collaboration and prioritize across our Taco Bell, Yum!, and 3rd party vendor engineering teams to deliver stable products and new functionality
• Represent all digital product in annual planning and goal setting; lead teams to drive focus in delivering against goals
• Develop teams both professionally and culturally to achieve high performance, high collaboration, and high team satisfaction across the organization
• Thought leader with cross-functional partners to understand requirements and goals
• Create and articulate vision, strategic goals, and impact – to business, franchisees, team members, and customers – and execute a roadmap that demonstrates measurable value.
• Lead a test-and-learn mentality aimed at finding quick opportunities to iterate and deliver results; leverage agile methodology to quickly innovate, size opportunities, research, test, analyze, and further optimize our product suite
• Manage feedback loop from stakeholder and leaders to share roadmap updates, status, and evolution of roadmaps
• Drive accountability for budget allocation and management across product teams, inclusive of engineering and QA costs
• Serve in a leadership role for the US Digital team at Taco Bell; be a thought partner across the Taco Bell and Yum! Brands businesses

Director, Digital Product

People Operations

• Support Global PPR (People Performance Review) process by ensuring timelines are met across markets, managing communications with Chief People Officers (CPOs) & HR Leads, and consolidating all talent insights and data.
• Transform talent data into compelling narratives and strategic insights to inform leadership decision-making and workforce planning.
• Partner with global stakeholders to continuously improve the PPR experience, tools, and outcomes.
• Maintain accurate, up-to-date global organizational charts by partnering with Market teams to collect and validate changes.
• Support leadership visibility into organizational structure and talent pipelines for strategic workforce planning.
• Serve as a key liaison between KFC Global and the Yum Center of Excellence (COEs) including L&D, TR, TA, COB, PCX.
• Plan, coordinate, and facilitate quarterly Global Talent Council meetings with Market CPOs and HR leaders.
• Develop meeting materials including agenda, deck templates, and consolidated market submissions.
• Capture key discussion points and follow-ups and distribute post-meeting summaries to ensure alignment and execution.
• Develop and coordinate onboarding plans for new senior leaders (L12+) joining the KFC Global team, ensuring a consistent and high-quality leadership induction experience.
• Support the design, execution, and tracking of functional mentorship programs to strengthen capability building across the organization.
• Lead a Market HRBP Council to foster a strong global HR community; facilitating collaboration, capability sharing, and best-practice exchange across markets.
• Create engagement forums, toolkits, and communication channels that enhance connectivity and consistency across HR teams globally.
• Work closely with Yum COE leaders and KFC market HR leads to ensure change initiatives drive intended business outcomes.

People and Culture Specialist

Analyst

• Partner with SOX leadership, external auditors, and management to plan and align on the SOX reliance testing strategy for business process and IT general controls.
• Execute SOX control testing (automated, manual, and IT controls), ensuring compliance with audit methodologies and documentation standards.
• Identify, document, and communicate control exceptions or deficiencies, and support remediation of current and prior-year findings.
• Provide ongoing reporting and visibility into testing progress, risks, and outcomes throughout the year.
• Collaborate with Finance and IT process owners to coordinate testing timelines, clarify requirements, and strengthen control execution.
• Support continuous improvement of the SOX reliance program and assist with ad hoc internal audit projects across finance and operations.

SOX Audit Analyst

Performance Marketing

• Lead Paid Media Planning & Strategy for 2026 across calendar initiatives (Value, Category Entry Points, and major cultural/sporting tentpoles).
• Develop and oversee channel strategies (TV/CTV, Audio, Paid Social, Mobile, YouTube, Local Test & Learn) to drive transactions and optimize GTM execution.
• Integrate media with business goals by aligning pillar campaigns, role of channel, and audience strategies; partner with MarCom, creative, and experience teams for seamless execution.
• Revolutionize Value-Added Strategy and connect it to calendar campaigns to fuel meaningful transaction growth.
• Drive measurement and optimization through MMM inputs, campaign performance analysis, and cross-funnel investment learnings.
• Partner with agencies (AOR, media, creative) to lead TV/CTV upfronts, negotiate, and deliver innovative media solutions.
• Influence and educate stakeholders by presenting strategies and learnings to leadership, cross-functional teams, and agencies; create share-outs and self-service tools.
• Manage and develop the paid media team, providing vision, coaching, and collaboration across peers in Value, Innovation, and Category Entry Points.

Senior Manager, Integrated Paid Media

Executive Assistant

• Support with the creation of the Global Team Member Experience Framework, support completion of the Employee Experience Mapping project
• Lead action against the Team Member Experience Framework to make meaningful improvement in the resources and programs that lead to our ability to deliver on our Best Jobs target
• Benchmarks our current team member offerings vs. needs for our future employees, roll up areas not captured within the Team Member Experience Framework and support with our internal response
• Keep track of cultural norms around employment and build capability with leaders across our central Pizza Hut and franchise teams
• Identify insights needed to support our ability to deliver against Best Jobs and work with the necessary partners to make these a reality across all our global markets
• Act as a thought partner to Operations Capability Manager, Restaurant Capability Manager, Training Technology Manager, and Global Ops partners on initiatives that touch the restaurant teams
• Responsible for vendor management for applicable projects
• Responsible for budget management for projects

• Turn Complex Requirements Into Clear, Usable Workflows
• Translate operational requirements and technical logic into clear, intuitive end-to-end workflows.
• Design task flows, wireframes, and interactive prototypes that articulate system behavior and user intent.
• Simplify complex, multi-step processes into guided, efficient experiences that reduce cognitive load.
• Improve Usability Through Constant Iteration & Insight
• Conduct lightweight validation of designs through prototypes, internal testing, or quick feedback loops.
• Identify usability issues and opportunities to simplify or streamline workflows.
• Contribute to pattern refinement and consistency across related tools and features.
• Accelerate Delivery by Converting Ambiguity Into Actionable Designs
• Quickly turn ambiguous feature requests into execution-ready designs that engineering can build.
• Break down large or undefined work items into clear, iterative deliverables.
• Improve existing workflows and patterns to reduce complexity and user error.
• Partner With Engineering to Bring Designs to Life With Precision
• Partner closely with engineers to validate feasibility, refine edge cases, and ensure smooth handoff.
• Adjust designs quickly in response to technical constraints, new information, or shifting requirements.
• Document interaction logic (states, rules, errors, variations) to support accurate and predictable implementation.
• Strengthen the Design Team Through Craft, Collaboration & Shared Patterns
• Participate in critiques, share workflow thinking, and help strengthen interaction design craft.
• Collaborate with other designers to ensure your workflows align with broader IA, system structure, and design patterns.
• Contribute to reusable templates, patterns, or guidelines that help improve velocity for the broader design team.

Product Designer – Workflow & Interaction Design

Marketing

• Support Experience rollouts by drafting initial rollout guides and coordinating input from cross-functional partners
• Update digital merchandising within CMS for Experience launches and ongoing updates
• Submit POS change requests to IT and track status through completion
• Track financial analysis requests in partnership with the Finance team
• Take meeting notes and capture action items during cross-functional menu planning meetings
• Conduct regular menu audits (calories, descriptions, pricing) to ensure consistency across all guest-facing channels
• Proof menus and POP files from the print vendor to ensure accuracy and alignment with brand standards
• Support store signage requests submitted through the Marketing distribution inbox
• Coordinate mailing of LRM items, achievement certificates, CharTickets, and gift cards as needed
• Assist with executional details related to retail marketing and in-restaurant merchandising
• The Coordinator will regularly attend: Cross-Functional Menu Planning (1 hour, weekly), 1:1 with Product Marketing Associate (1 hour, weekly or as needed), Finance x Marketing Connect (30–60 minutes, weekly)