Yelp

Product Marketing

• Own and refine the end-to-end sales funnel and operational metric tracking process, delivering continuous, proactive insights to the business and ensuring the organization is operating with maximum efficiency.
• Design, build, and optimize reporting structures (including weekly/monthly KPI trackers and QBR inputs) to provide the leadership team with an immediate, clear pulse on business health.
• Serve as the go-to expert for analytic support, leveraging your deep skills in Excel modeling and SQL knowledge to solve complex business problems and manage ad hoc strategic projects (data extraction, aggregation, manipulation, and modeling) while leveraging other tools as necessary (Salesforce, Tableau).
• Go beyond reporting to deliver executive-level strategic analysis and deep dives, translating complex data into clear, actionable business strategies that influence leadership decisions and direct the GTM organization's long-term vision.

Analyst/Senior Analyst, GTM Strategy & Operations

Customer Success Manager

• Welcome new customers and lead them through a smooth implementation process from day one.
• Manage a pipeline of new accounts over a 60-day onboarding period, focusing on product usage, feature training, and delivering early "wins."
• Maintain engagement through the first 3 months of the customer lifecycle to ensure they are set up for long-term success and growth.
• Work with a diverse range of stakeholders—from small business owners and General Managers to Hosts and Webmasters.
• Consult with owners on social media and in-restaurant marketing strategies to increase diner awareness and traffic via the Yelp platform.
• Partner closely with our Sales and Product teams to ensure a smooth handoff for new customers and provide feedback on the user experience.

Restaurant Success Manager, Onboarding

Customer Support

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
• Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners
• Grow and learn in a fast-paced high-growth environment

Retention Restaurant Support Specialist, SaaS Sales

Product Manager

• set the long-term vision, strategy, and roadmap for ad products
• lead and develop PMs with strong partnerships
• prioritize product investments across competing roadmaps
• drive improvements to sponsored results and ad delivery
• enhance how ads and organic results work together

Director of Product – Ads and Core Experience

Procurement

• Lead full cycle technology sourcing projects including strategy, identifying the right potential partners, outreach, competitive bidding, pricing & contract negotiation, and contract approval
• Build sound relationships with external vendor partners and internal business collaborators
• Handle multiple projects simultaneously—from quick contract renewals to in-depth new strategic partnerships
• Organize a large database of partnerships, be data-driven, and provide clear reporting back to management on the status of renewals or other important contract terms
• Analyze spend and other data to solve problems, monitor purchasing activity, and conduct benchmarking
• Ensure that all contracts are executed & cataloged, and that approved payments reflect contractual terms

Technology Sourcing Manager

Account Executive

• Foster strong, collaborative business relationships between Yelp and SMB (mainly local) agencies and their advertisers
• Consistently surpass sales targets by delivering new partner-driven revenue every quarter
• Lead the partnership and deal-origination process, overseeing every stage from strategy and planning to pipeline development, outreach, implementation, and ongoing growth
• Create compelling and consultative sales presentations that showcase how Yelp’s advertising products can effectively engage consumers
• Represent our company as an advocate and spokesperson at industry events
• Contribute to shaping the future direction of Yelp’s advertising partner program
• Develop and maintain partner relationships to ensure the achievement of assigned goals
• Analyze agency structures, identify key decision-makers, budget holders, and the agencies' decision-making processes
• Cultivate ongoing relationships with agencies, validate advertisers' needs, and maintain the prominence of Yelp’s partnership
• Collaborate seamlessly with cross-functional teams to drive revenue growth with new clients
• Begin each workday with a positive attitude and a determination to succeed

Partner Account Director 1 – East/Midwest Region

Sales

• Work across a territory of strategic accounts while prospecting for new accounts that are a strong fit for Yelp’s advertising solutions
• Take ownership of the full sales cycle from prospecting to close
• Develop relationships with key decision-makers across client organizations
• Build rapport and understand client’s business objectives and challenges that aligns Yelp’s search retargeting solutions to accomplish their goals
• Partner with brands direct & agencies to develop a strategy utilizing Yelp’s Audience Platform product
• Identify budgets within the client’s organization tied to driving in-store, e-commerce & brand sales to fund new Yelp campaigns
• Collaborate with Yelp’s Account Management and the Customer Success teams to ensure strong client experiences and program performance post-sale
• Lead ad hoc projects focused on the strategic revenue growth opportunities

Brand Sales Director – East Region

• Lead qualitative and quantitative research programs to understand operator needs, product-market fit, and willingness to pay across segments
• Conduct in-depth customer interviews, surveys, and competitive analysis to generate actionable insights that influence product roadmap and GTM decisions
• Develop and maintain competitive intelligence resources including battlecards and market positioning frameworks
• Surface and document insights from customer and sales conversations to create a continuous feedback loop across product, marketing, and sales
• Help define and execute the GTM strategy for Yelp Host growth, including expansion into new verticals, contributing to ideal customer profile (ICP) development, messaging, and launch planning
• Define and test go-to-market hypotheses quickly — run structured pilots, capture learnings, and scale what works
• Develop pricing, packaging, and promotional strategies (i.e. limited-time offers, packaging, pilot programs) that drive acquisition, monthly recurring revenue (MRR) growth, and retention
• Partner with lifecycle, performance marketing, and creative teams to execute multi-channel GTM campaigns with clear KPIs and structured readouts that demonstrate progress against business outcomes to leaders and cross-functional partners
• Proactively identify and tap into resources across Yelp's broader organization to build capabilities and scale work that a small team couldn't do alone
• Develop and iterate on audience-specific positioning and messaging for AI-native capabilities — including voice AI — translating technically complex features into clear, compelling value propositions that differentiate Yelp Host across restaurant operator segments and use cases
• Build and maintain sales enablement materials that empower inbound and outbound sales teams to close deals
• Source and develop compelling social proof assets that fuel campaigns and reinforce product credibility
• Collaborate with product and engineering teams to ensure major feature launches are supported with the right positioning, customer communications, and enablement materials

Senior Product Marketing Manager

Community Manager

• Work with Community Manager to understand market and effective messaging
• Plan and execute events including parties, local meet-ups, and happy hours
• Gain experience in digital and social media marketing
• Support maintenance of Yelp’s local online business listings
• Engage with Yelpers via app/website

Community Intern

Sales Engineer

• Lead, mentor, and develop a team of Sales Engineers with product specializations spanning Ads, Leads, CAPI, and Reporting APIs — owning capacity planning, support rotations, and professional growth.
• Serve as the senior technical escalation point for complex or ambiguous integration scoping, determining what's SE-supportable versus what requires engineering involvement.
• Stay hands-on as a working manager: provide overflow support during high-volume periods, troubleshoot integration issues alongside the team, and maintain credibility as a technical resource.
• Partner with Product and Engineering on feature prioritization and roadmap decisions, authoring proposals informed by field-level integration friction and client feedback.
• Own the end-to-end SE engagement model: how account teams request support, how clients onboard, how work is tracked and routed across the team.
• Design and maintain automation systems that scale the team's leverage — AI-powered task assignment, intelligent knowledge bots, and cross-platform sync between communication and project management tools.
• Maintain the team's canonical SOP library: configuration guides, troubleshooting playbooks, onboarding templates, and pacing references.
• Identify and implement self-serve patterns that reduce manual SE involvement without sacrificing client experience or integration quality.
• Represent the voice of the external developer in internal product discussions, translating recurring technical challenges into actionable roadmap input.

Senior Manager, Sales Engineering

Content Marketing Manager

• Set a long term vision for new contribution concepts, guiding them from ideation through launch applying proven product development practices
• Own and grow existing contribution products by identifying optimization opportunities, running experiments, and improving core metrics
• Define and communicate a product strategy that connects your portfolio to Yelp's ecosystem-level metrics such as content volume, engagement, and marketplace health
• Build executive alignment on new bets by framing opportunities with data, clear hypotheses, and measurable success criteria
• Drive cross-functional alignment with peer teams who own consumer surfaces
• Conduct competitive analysis and user research

Principal Product Manager – Content Platform

Customer Retention Specialist

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• Use strong listening and conflict resolution skills to handle escalated clients
• Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• Remain organized and efficient in a fast-paced environment
• Consistently achieve/exceed monthly goals

Inbound Retention Specialist – Weekend Team

• Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners.
• Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce).
• Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs.
• Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!
• Track and manage your daily goals to ensure results are met.

Inside Sales Representative – Central/Eastern Region

• Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners.
• Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce).
• Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs.
• Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.
• Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!

Inside Sales Representative – Western Region

• Own the upper-funnel user experience, identifying the information and interactions that move consumers from exploration toward submitting a project (request-a-quote)
• Define and execute a monetization strategy outside of Yelp Assistant
• Establish and communicate a 12–18 month product roadmap for your lane
• Partner with Design and Data Science to analyze consumer journey data
• Contribute to Yelp Assistant feature development as needs emerge post-launch
• Define success metrics and build dashboards to track progress
• Collaborate cross-functionally with peer PMs, Engineering Managers, and commercial stakeholders