Associate Director, Consumer Marketing Operations

Yelp

Associate Director leading Consumer Growth Operations at Yelp. Focusing on email, push, and in-product messaging programs and advancing MarTech infrastructure.

Posted 7/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $128,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in optimizing marketing channels such as Email, Push, In-Product Messaging, and SMS, leveraging advanced analytics and AI to drive engagement and conversion. Proven ability to lead cross-functional collaboration and foster a data-driven culture focused on continuous improvement and operational excellence.

Highest-signal resume keywords

Email Marketing OptimizationCampaign Analytics and ReportingMarTech Infrastructure ManagementAI-Driven ExperimentationCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email MarketingPush NotificationsIn-Product MessagingSMS MarketingCampaign AnalyticsData AnalysisMarketing AutomationExperimentation FrameworksChannel Strategy DevelopmentPerformance Optimization

Soft Skills

Proactive CommunicationTeam LeadershipCollaborationDetail-OrientedSelf-Motivated

Certifications & Qualifications

Bachelor's Degree in MarketingBachelor's Degree in BusinessBachelor's Degree in Data Science

Industry Keywords

Growth MarketingMarTechChannel Best PracticesCustomer EngagementData-Driven CulturePrivacy Policy ComplianceDeliverability ManagementEmerging Communication ChannelsROI OptimizationMarket Trends

About the role

Key responsibilities & impact

Own end-to-end execution and optimization of email, push, and in-product messaging programs.
Establish and enforce channel best practices to drive engagement, retention, and conversion.
Continuously test and optimize targeting, timing, templates, and creative to improve performance across all owned channels.
Build and maintain robust analytics frameworks to monitor channel effectiveness and guide optimizations.
Adopt and advocate for channel best practices (e.g., send cadence, segmentation, personalization).
Scout emerging communication channels (e.g., SMS) for growth opportunities.
Pilot, test, and scale new channels with a focus on channel fit, compliance, and ROI.
Stay ahead of changes that could impact deliverability and channel efficacy, including shifts in channel platforms, device OS, privacy policy, and AI-driven filtering.
Collaborate with cross-functional teams to communicate and implement necessary pivots rapidly.
Partner closely with Product and Engineering to evolve and maintain a scalable, reliable and AI-enabled MarTech infrastructure.
Own requirements for automation, personalization, data flows, and reporting across all growth channels.
Lead rapid identification, troubleshooting, and resolution of platform issues.
Embed scientific rigor in growth: design experiments, measure results, and apply insights to inform broader channel and growth strategies.
Foster a data-first, experiment-driven culture within the consumer growth team.
Work closely with Growth Marketing, Product, Engineering, and Marketing Enablement to align on priorities and deliver impact.
Proactively communicate risks, opportunities, and results to stakeholders with clarity and actionable insight.
Guide team members in developing world-class growth operations capabilities and foster a high-performance culture focused on continuous learning and operational excellence.
Serve as a mentor and subject matter expert across Growth and MarTech operations.

Requirements

What you’ll need

8+ years of hands-on experience operating and optimizing multiple owned and emerging marketing channels (email, push, in-product, SMS)
Proven success in developing channel strategies rooted in analytics, and working cross-functionally with Product and Engineering teams.
Demonstrated ability to manage and advance MarTech infrastructure to support sophisticated growth initiatives.
Strong command of campaign analytics and reporting; able to translate complex data into actionable strategies and recommendations.
Expertise in leveraging AI, experimentation frameworks, and advanced analytics to enhance channel performance and drive innovation.
Recognized for anticipating channel disruptions (deliverability changes, privacy shifts, platform updates) and rapidly adapting strategies to maintain growth effectiveness.
Self-motivated, detail-oriented, and comfortable with technical concepts, analytics tools, and marketing automation platforms.
Excellent team leadership and collaboration skills; able to work with cross-functional partners to achieve alignment and results.
Proactive communicator who can deliver clear updates on channel performance, risks, and strategic recommendations to stakeholders, including executive leadership.
Deep curiosity about evolving customer needs, market trends, and new growth technologies and channels.
Bachelor's degree in Marketing, Business, Data Science, or related field required; advanced degree preferred.

Benefits

Comp & perks

Full medical, vision, and dental
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan