Xylem

Manager

• Managing budget (P&L) and expenses for technician team
• Training and development of technicians
• Scheduling and assigning tasks to technicians
• Supervising and monitoring technicians' work performance
• Ensuring timely completion of projects and tasks
• Maintaining inventory and purchasing supplies
• Conducting quality control checks on completed work
• Handling customer complaints and resolving issues
• Ensuring compliance with safety regulations and protocols
• Conducting performance evaluations and providing feedback to technicians
• Creating and implementing standard operating procedures for technicians
• Collaborating with other departments to coordinate and prioritize work
• Hiring and onboarding new technicians
• Organizing and leading team meetings and trainings
• Keeping records and documentation of technician work and progress
• Identifying areas for improvement and implementing solutions
• Handling disciplinary actions and conflicts within technician team
• Staying updated on industry developments and implementing best practices.
• Safely operate a company provide vehicle

Service Manager

Account Manager

• Execute the company’s partnerships strategy to support growth goals across engineering, utilities, and technology markets.
• Drive commercial opportunities with the partners from conception to execution to achieve order and revenue goals.
• Identify, onboard, and manage high-impact partners, including engineering consultancies, digital transformation integrators, etc.
• Build long-term, trusted relationships with C-level and senior technical stakeholders across the water and infrastructure sectors.
• Negotiate commercial agreements, partnership frameworks, and joint business plans.
• Analyze market trends in digital water, hydraulic modeling, digital twins, AI/ML for water systems, and asset management to inform partnership opportunities.
• Track, report, and optimize partner performance, ensuring measurable value and ROI.

Director – Partnerships

• Lead and develop field service teams across multiple sites or complex facilities
• Support service operations for water purification and treatment systems, including Reverse osmosis (RO), Carbon filtration, Water softening, Pretreatment systems, Distribution systems
• Ensure systems meet applicable water quality and regulatory standards
• Guide teams in complex troubleshooting of water treatment equipment, pumps, controls, and instrumentation
• Monitor KPIs, service metrics, and operational performance
• Maintain appropriate inventory levels and critical spare parts
• Partner with commercial and regional teams to achieve service center and P&L objectives
• Provide proactive leadership to support customer success and long-term partnerships
• Promote a culture of innovation, accountability, collaboration, and continuous improvement

Service Manager – Water Treatment Systems

Sales Engineer

• The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support Teams.
• Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers.
• Assist Engineering Team, who is responsible for providing technical and product expertise, as well as researching and gathering data to understand how to meet the customers consultancy needs or solve the customer problem.
• Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.
• Provide essential support to the sales team in quotation creation process for engineered projects.
• Post-sales, work closely with the Engineering Team to prepare and review technical submittals on time and follow up closely with customer for approval.
• Support the project managers in providing technical solutions to the customers and Engineers.
• Participate in Xylem Watermark volunteer activities

Technical Sales Engineer/Specialist

Account Executive

• Maximize the financial performance of the region by expanding the service contracts of Xylem’s Wachs Water Services capabilities
• Maintain regular communication with clients to ensure satisfaction and address any concerns
• Provide prompt and accurate responses to client inquiries and requests, and proactively identify and communicate potential sales opportunities to clients
• Grow and maintain an effective sales pipeline utilizing SalesForce.com
• Establish new accounts while maintaining and increasing the sales volume of territory accounts and territories
• Apply application technologies to provide useful and practical service, and solutions to customers

Outside Sales Representative

Application Engineer

• Provide technical sales support to consulting engineers, contractors, distributors and internal sales teams.
• Review drawings and specifications, perform hydraulic system analyses and recommend appropriate equipment.
• Support the preparation of bids, technical proposals and project documentation for municipal and industrial projects.
• Collaborate with sales, customer service, project management and manufacturing teams to ensure compliance with project requirements and timelines.
• Deliver technical presentations, training and seminars (lunch-and-learn sessions, client events, trade shows).
• Provide field technical support, including troubleshooting and site visits when required.
• Prepare technical drawings, concepts and equipment sizing to support project execution.
• Manage small technical projects and contribute to larger projects involving multiple teams.

Application Engineer – Application Engineer

Business Intelligence Developer

• Integrate, harmonize, and transform information from various sources (ERP, CRM, local systems, external databases).
• Create robust and scalable data models aligned with business needs.
• Define standardization and consistency rules to ensure data integrity.
• Execute quality controls and periodic validations.
• Design and build executive dashboards with effective, decision-oriented visualizations.
• Optimize models and queries to ensure high performance.
• Integrate AI tools (Microsoft Copilot, ChatGPT, AI Builder, etc.) to automate analysis, generate insights, and improve processes.
• Document processes and analysis methodologies.
• Develop clear, visual, action-oriented presentations for management and regional teams.

BI Specialist

• Provide technical sales support to consulting engineers, contractors, distributors, and internal sales teams.
• Review plans and specifications, perform hydraulic system analysis, and recommend appropriate equipment solutions.
• Support bids, proposals, submittals, and technical documentation for municipal and industrial projects.
• Coordinate with sales, customer service, project management, and manufacturing to ensure project requirements and timelines are met.
• Deliver technical presentations, lunch-and-learns, and seminars for customers and engineering partners.
• Provide field engineering support, including troubleshooting and site visits when needed.
• Prepare drawings, conceptual designs, and equipment sizing to support project execution.
• Manage smaller technical projects and assist with large multi-department initiatives.

• Travel to, effectively train, work closely with, and provide necessary tools to manufacturer’s sales representatives to ensure that sales goals are met for the territory.
• Develop and maintain strong professional relationships with end-user and designer decision-makers.
• Penetrate and work within different levels of a municipal organization, as appropriate, including but not limited to facility managers, operations and maintenance staff, public works/municipal management and elected officials.
• Identify, maintain professional relationships with and update design gurus located in territory for “Top 50” water/wastewater engineering firms.
• Prospect for new clients and opportunities.
• Meet and exceed opportunity creation, sales and margin targets for the region.
• Assist in project scope and bid formulation strategies.
• Coordinate sales-related deliverables amongst engineering and costing teams.
• Review and deliver proposals and final pricing.
• Assist or lead contract negotiation.
• Weekly use of salesforce.com through desktop and mobile devices to input, track and mine account and opportunity related data in order to increase sales productivity within territory.
• Attend or exhibit at targeted industry trade conferences.
• Monitor competitor activities.
• Draft yearly sales plan for the territory.
• Respond to all inquiries efficiently and professionally to ensure timely project delivery to client.

Territory Manager

Software Engineer

• Operate and maintain mobile and stationary pilot testing equipment for water and wastewater studies
• Conduct hands-on water analysis in the lab or in the field using bench-top and process equipment
• Work with processes like Coagulation/Flocculation, Filtration, Denitrification, and more
• Collect and analyze data, prepare reports, and share your findings with the team
• Collaborate with engineers and technicians from Xylem’s global network
• Support technical activities and learn about pumps, valves, instrumentation, and control systems

R&D Engineering Intern

Director

• Develop, implement, and maintain the MCS Quality Management System (QMS) aligned with enterprise and industry best practices.
• Lead Advanced Product Quality Planning (APQP) for new product development to ensure best-in-class product quality.
• Own segment-wide quality governance, risk management, and reporting to executive leadership.
• Ensure compliance with ISO 9001 and other applicable regulatory standards.
• Lead internal and external audits and drive timely resolution of non-conformances.
• Lead, mentor, and develop Quality, QA/QC, and Compliance teams across the segment.
• Partner with Operations, Engineering, Product Management, Service, Customer Success, and Supply Chain to embed quality into daily operations and long-term strategy.
• Foster a culture of operational excellence, accountability, and customer-centric quality.
• Champion Lean, Six Sigma, Kaizen, and Root Cause Analysis (RCA) initiatives.
• Drive improvements in process capability, product reliability, and field performance.
• Reduce Cost of Poor Quality (COPQ) and enhance customer satisfaction.
• Lead supplier quality programs, including audits, scorecards, and corrective action plans.
• Partner with procurement and operations to strengthen supplier capability and mitigate risk.
• Oversee customer quality initiatives, complaint resolution, and warranty performance improvements.
• Define and monitor KPIs such as defect rates, first-pass yield, customer complaints, on-time delivery, and audit results.
• Analyze data and provide actionable insights to executive leadership.

Senior Director, Quality, MCS

Sales

• Develop and execute territory-level sales strategies for mixers and related solutions
• Identify, pursue, and secure new business opportunities across municipal and industrial markets
• Grow and support channel partners, including representatives, distributors, and integrators
• Maintain a healthy pipeline, ensuring accurate forecasting and CRM management
• Build and maintain strong relationships with engineering firms, municipalities, industrial clients, and contractors
• Conduct customer visits, site assessments, and technical presentations
• Provide application guidance and collaborate with the Mixing Solutions team for complex selections
• Support the full sales cycle from influence to close, including spec development and value selling
• Monitor competitor activity, pricing trends, and market changes within the territory
• Identify strategic opportunities for growth and report insights to leadership

Regional Sales Manager

Proposal Manager

• Prepare high-quality technical proposal documentation, including drafting narrative text, building tables and charts, formatting content, proofreading, and assembling final submission packages (electronic and occasional hard copies), including submissions via customer online portals.
• Monitor and facilitate the purchase order (PO) booking process, partnering with departmental stakeholders to ensure timely and accurate order acceptance.
• Update and maintain proposal records within Microsoft Dynamics Customer Relationship Management (CRM) system.
• Maintain the SharePoint site for Requests for Proposal (RFPs), specifications, and other supporting opportunity documentation.
• Work with Applications Engineering management to develop and maintain standardized proposal templates.
• Support development of technical presentations for sales teams and proposal presentations.
• Maintain the proposal filing system and ensure compliance with Standard Work (SW) procedures and documentation requirements.
• Participate in daily proposal scheduling calls, collaborating with other proposal coordinators and stakeholders.
• Demonstrate Xylem’s High Impact Behaviors—leading with innovation, accountability, and a commitment to excellence.

Proposal Coordinator

Compliance

• Support strategic trade initiatives including leading Xylem’s First Sale for Export program
• Strengthen global trade compliance and duty optimization
• Develop and execute internal controls to reduce compliance risk
• Act as a strategic liaison to various teams to ensure compliance requirements

Service Manager

Director – Partnerships

Service Manager – Water Treatment Systems

Technical Sales Engineer/Specialist

Outside Sales Representative

Application Engineer – Application Engineer

BI Specialist

Application Engineer

Territory Manager

Territory Manager

R&D Engineering Intern

Senior Director, Quality, MCS

Regional Sales Manager

Proposal Coordinator

Global Trade Compliance Manager