Service Manager – Water Treatment

Xylem

Service Manager overseeing service operations for water treatment systems in petrochemical and heavy industries. Leading a team and ensuring compliance with safety and operational objectives.

Posted 5/15/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a team of approximately 10 service and engineering technicians
Set performance expectations, goals, and KPIs aligned with safety, operational, and financial objectives
Provide coaching, mentoring, performance feedback, and employee relations support
Plan, schedule, and execute service and project work in coordination with engineering and operations teams
Manage labor, resources, budgets, and timelines to meet customer and business commitments
Resolve execution challenges and communicate progress to stakeholders and leadership
Own service P&L performance, including revenue, cost control, margin, and productivity
Monitor operational and financial KPIs and drive actions to improve performance
Conduct safety observations, training, and audits
Proactively identify and mitigate safety risks and maintain required documentation
Drive alignment through clear, timely communication and issue resolution
Provide regular performance and status updates to leadership

Requirements

What you’ll need

Water / RO Technical Foundation (Required)
Prior hands‑on experience with industrial water treatment and reverse osmosis systems
Ability to speak credibly with refinery, petrochemical, or heavy industrial customers on RO systems
Strong working knowledge of RO operations and troubleshooting
Proven Leadership in Safety‑Critical Environments
Experience leading frontline technical or craft teams in industrial, safety‑sensitive operations
Demonstrated ownership of safety culture, compliance, and proactive risk management
Operational & Financial Accountability
Ownership of a P&L or complex cost / revenue accountability in a service or operations environment
Comfort operating with KPIs, margins, backlog, resource planning, and execution discipline
Customer Credibility
Ability to confidently engage with refinery / petrochemical customers, lead service discussions, and manage escalations professionally

Benefits

Comp & perks

Medical
Dental
Vision plans
401(k) with company contribution
Paid time off
Paid parental leave
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

water treatmentreverse osmosis systemsRO operationstroubleshootingsafety observationsrisk managementperformance metricsbudget managementresource planningcost control

Soft Skills

leadershipcoachingmentoringcommunicationproblem-solvingperformance feedbackemployee relationsissue resolutioncustomer engagementteam management